This was our first visit here, we chose it for visual appeal and it is listed as a quiet relaxing place. However, this was not the case, the day we arrived there happened to be a private wedding taking place.
The front staff should have told us this was happening, we could have been prepared or decided to go somewhere else. We rented a room with a private plunge pool, and we were looking forward to relaxing here in the evening, but this was not possible. The music from the private wedding was incredibly loud, at 10pm I called to complain, they said it would be turned off at 11, well, the music continued until 1am, we did not get to enjoy our evening, and we did not get a goods night sleep either. after complaining again, there was nothing offered by the hotel except an apology from the front desk.
If there is going to be a private event, you need to tell your other guests. 10pm is supposed to be quiet time, everyone else has to abide by this, then so should the private wedding, if they want to pay for everyone's room, then fine, play your music all night, but I am paying over $200US a night, turn your f music off.
As for the hotel itself, from the outside it looks beautiful, a really nice pool, very clean, very friendly staff, the grounds are exceptional and Its at the end of the bay, so it is very private.
But, the room is just that, a hotel room, nothing really special, the beach is nice, but very steep and you cant swim or walk very far, breakfast is horribly expensive, your only choice is the buffet. All we wanted is a coffee and some fruit, we asked if we could get a discount for this, nope, 325 peso no matter how much or little you take, this is just poor service, not everyone wants to have breakfast buffet, there should be another option. Dinner was good, but yes, expensive. And they don't seem to understand to bring appetizers before your main course, it felt like a long time to get our food, and then it all came at once.
I gave the service an average rating, this basically for the front staff not telling us there was a private party happening and you wont enjoy your night, and for the dinner staff. All the other staff we encountered were wonderful.
The resort looks great, very nice pool, you cant swim in the ocean, its very expensive all around. Wont be coming back.
10 out of 10
Mar 29, 2022
Staff goes above and beyond. The beds and pillows are comfy and clean. The cleaning staff does amazing work cleaning.
I had an incident where I left my debit card at the atm and one of the employees at the front desk got it for me and turned it back. I can’t express enough gratitude and rave about the quality of people working here.
Now, management could do better, the swimming pool could use an update (loose tiles everywhere) and update the restaurant menu options but not a deal breaker.
I would recommend 100%
Decent hotel in the all-inclusive zone
Mar 08, 2022
Overall hotel Camino Real is ok for what it is. It’s expensive to stay away from many amenities. When you stay near Dreams, Barcelona etc in this area you are separated from the authentic experience which we enjoy in Crucecita.
Everything is more pricey and harder to get to.
BUT, if you want to just stay at a hotel with a large pool and right on the beach, it’s good.
The resort itself is a bit tired, could use a freshening up. Staff is awesome and do whatever they can to give you a good experience.
Try the mango Mezcalito! Awesome smoky goodness!
Feb 24, 2022
The quieter pace, cleanliness and amazing people of this area were such a refreshing holiday experience after two years of not traveling. It was my first time to this area of Mexico. I will return again and stay longer.
(Los Angeles, California)
Feb 11, 2022
Amenities are great but pretty dirty rooms :( The private pool was completely dirty so we had to change rooms. Fans are full of dirt. Bathroom faucets are are also very dirty. Just wished this hotel prioritized the cleanliness of their rooms a bit more.