TripAdvisor Traveler Rating

Excellent location right in Santa Cruz. Huatulco is very safe. Hotel has separate beach club. Smaller boutique type hotel close to everything. Food was fine no a la cartes just buffet but they create lots of variety. Not your typical all inclusive . Sort of like a boutique hotel with free drinks and food. If you think of it like that . We like it . Not a five star hotel but didn’t claim to be either. Like a 3 star at home. It was clean, the staff were attentive and very helpful

Quaint Hotel, I never have stayed anywhere cleaner. Nice common areas, pretty landscape,and the beach club is beautiful, complete with a shuttle service approx every 1/2 hr to and from the hotel. Every member of the staff are friendly and helpful

We enjoyed our stay! If you want to a smaller venue in an older Mexican building the try Hotel Castillo. If you want Americanized luxury then this is not for you. Rooms are basic but functional and clean. Staff are friendly, the pool is great. The beach club is good, although the entertainment was not very good. They couldn’t read the audience!

Security guard Carlos was very rude, I brought a friend over to visit, and kicked him out without reason for being by the pool side. Receptionist Alejandro said that we are allowed to hang in lobby and hallway. He followed me to the room to confirm that my friend had a valid stay, just very uncomfortable situation. Don’t recommend.

We stayed here from March 26th - April 1st & had the best time! Resort was very clean, food was good, hotel pool was really nice & the beach club was awesome! Service was great, everyone was really friendly. Location was perfect, would stay here again in a heartbeat! Lots of restaurants handy, a large market is very close & the marina is also quite close. Very happy!