TripAdvisor Traveler Rating

The best staff in Mexico. A lovely, exceptionally clean hotel with a private beach club. Within walking distance of shopping, restaurants, gym. Feels like our second home after 10 years. The buffet was not as good as pre- pandemic and I do hope that improves going forward. We will definitely return again.

What made this hotel So Good for me was their staff especially the front desk, porters and housekeepers! Very professional and obliging. I had a nice quiet room on the east building. Loved the rain shower. The hotel is very clean and the location is perfect- close to everything. I would stay here again in the future.

This was a comfortable place to stay and we enjoyed the beach club. The only downside is the traffic noise so ask for a poolside room. The hotel was mist accommading and mived us when we asked for a quiter room.The wifi is spotty and didnt work at all at the beach club.

We stayed at the Hotel Castillo when our AirB&B had a power outage. Otherwise we never would have known about this great hotel in the Santa Cruz area of Huatulco. The staff is efficient and will look after everything. We had laundry done and it was prompt and not that costly. The pool area has comfortable sun beds and the service at the pool area is very good. Our room on the second floor had a large patio with furniture and was sunny all afternoon.

Really enjoyed our stay. Very clean but a little dated. Food was not to bad. Staff where amazing very friendly and eager to please. Staff at front desk seemed a little disorganized and not that helpful. Language barrier could have been the problem. Hotel is close to everything. Taxi is very inexpensive. The beach club is very nice but short on lounging chairs and umbrellas. Water is a little rough for swimming but has a nice pool. Good staff and everything is kept clean. We would definitely go back.