TripAdvisor Traveler Rating

This trip was for my friend's surgery and this location provided easy access to the hospital. There's several restaurants in the area and a large breakfast room in the hotel with a wide variety of items for everyone's tastes. The staff were friendly and willing to answer all our questions especially Veronica who does an excellent job of manning the front desk. We've already made a reservation to stay here in November.

From the moment of our arrival we were placed with this hotel . The young Asian man that greeted us was pleasant and helpful . The room was very nice . Good a/c . Quiet and effective . Spacious, well decorated . Comfortable beds and washroom . Plenty of charger capability. “complimentary “ breakfast was quite good . All in all this place is a winner .

Stayed at this hotel Sunday July 13th, 2025. After driving from Edmonton we got checked in and went to the pool/hot tub. The pool was slimy and unsafe to enter so we stuck to a soak in the hot tub. We went to shower in our room after and found the shower walls were covered in hair from a previous guest. I raised this with the front desk and we were given a new room. After moving our luggage I gave the bathroom a check and found the tub was full of brown flecks and smears. I provided videos of both to the two women working the front desk. Screenhots attached from the videos. These were two different rooms… We were moved to a third room that they had checked before moving us. In the morning we got up and went for a shower only to find the shower products were empty. We told the man working the desk on Monday morning that our room was again not properly made up. He assured us that we would hear from a manager and that something would be done. We have not been contacted except by automated message thanking us for staying and that holds on our card may take a week to be removed. The pillow cases on one of the two beds were not clean in our last room. The hallway on the third floor was littered with clear plastic wrappers and other trash. We stayed at numerous other hotels on our trip and this was an upsetting way to end the vacation. We chose this hotel as it appeared to be a nicer option and we expected to have my mother with us for the drive back to Victoria. Grateful she wasn’t there to experience this with us. I would skip this hotel and stay somewhere else the next time I drive to/from Alberta to visit friends and family. A shameful showing to have been provided three rooms, none of which were properly cleaned, and be invited to leave a positive review.

Good hotel in a great location just of the freeware or Highway One. Earls restaurant a short walk up the hill and the food was excellent. Lots of fast food and shops in the vacinity. Rooms were well appointed and spotless. Free breakfast was the usual american free breakfast for these type of hotels.

We were upgraded at no charge to an amazing room with a spectacular view of the Kamloops Valley. The fitness room, pool and hot tub were second to none. The free breakfast had the most amazing selection of food and beverages and was open and available at 6:30 AM. Loved our stay and wish we could have stayed longer.