TripAdvisor Traveler Rating

We were travelling through and decided to book at this location. I was able to get a good rate (so I thought) and checked in. When we got to our room there was a strong odor. Luckily we brought laundry sheets and were able to open the window/put out a few sheets to help mitigate some of the smell. There were leftover forks by the tv and old food in the fridge. Hair in the shower and on the beds. Bedding was stained as well. It was brought up with the front desk who asked for photos emailed rather than just coming to see the room. No additional comment was made from front desk until checkout when offered 50% off my rate. Great gesture until I realized they charged me a rate plan 40 dollars more than I had booked. I didn’t bother addressing this as we needed to get back on the road. Breakfast was delicious - ready made pancakes, eggs, ham slices. Freshly cut fruit. Options for ready cooked veggies if you wanted. Good selection of cereal and yogurt. As well as a coffee/tea bar.

This property should be rated Bestwestern Plus Plus Plus. This hotel exceeded by far all metrics of the BW standards. Everything was immaculate condition and the service was first class.

Azmaeen the CSR at the desk was rude and unhelpful. The group rate we assumed was booked under when mentioned to him/they, he said he could do nothing and it was a take it or leave it type rate and to speak with the manager in the morning if she was willing to help. We over paid by almost $80 but had no choice for the night as we were in town for a competition and as participants we needed an early night. As elite members we were not even offered water or juice. Infect more like dishonored

comfortable quiet rooms, nice pool, very good ample breakfast with lots of variation. Great place for families.

One of our group has mobility challenges. The accessible room we were assigned met their needs far beyond our expectations. We highly recommend the Kamloops Best Western Plus for mobility - challenged travellers and their families!