Had brunch with friends in Manteo at Eldorado Resort while staying in Kelowna with family - beautiful resort with incredible food, lake views, & staff! After returning to the USA, I went online to purchased a gift card to thank my friends - doing so was easy due to the help of Nav R, front office supervisor - wonderful customer service! I highly recommend Manteo at Eldorado Resort, you will not be disappointed!
Lovely Hotel, but rooms need attention
(Sherwood Park, Alberta)
Jun 17, 2022
My husband & I stayed here for one night on June 7, 2022. Parking was convenient, entrance is lovely. We got to our room and were anxious to drop off our things and go explore. We put our valuables in the safe, but it kept saying "battery error" and would not work. So, we took our valuables with us and asked the front desk to please have the safe fixed, which they did. Later, in a rush for dinner, I pulled out the hotel ironing board and iron to iron my clothes for the evening and noticed that the iron had a big burn mark on it. I was in a rush so put a towel in between my clothes and the iron and tried to use it anyway. A few minutes letter, the obnoxiously loud smoke alarm went off in our room as the iron was starting to smell like a burning substance. Again, I stopped at the front desk and reported what happened. Then my husband sat in the chair and the arm almost fell off the chair. The electrical outlet that the iron was plugged into had a broken outlet cover. These are not things that I expect to happen in a room that I paid over $300 for (incl. tax). On the bright side, the beds were comfy, the sheets/bedding were lovely, the little balcony had a bit of a view of the lake and was very enjoyable. The outdoor pool looked great, and the hotel chairs on the beach were nice to use. Unfortunately, the restaurant in this hotel is only open Wednesday - Sunday we were told (what?!???) although we were told to go to the hotel next door. We did have lunch on the patio at the hotel next door the next day. We liked the location of the hotel. Away from the hustle and bustle and homelessness of Kelowna. Relaxing stroll on the path by the lakeside was very enjoyable. Oh yes, loved the bath robes too.
Great views, good location, but cutting corners
Jun 12, 2022
Stayed with family on a work trip. While the location was favorable, the room was lacking for such a well-rated place. Door frames were dirty, room service left dirty cups after service was complete. We found it inconvenient that there was only one night stand between two queen beds, so only those sleeping in the centre had access to a stand. Was also annoying that the room had only two drawers to store clothing and belongings outside of the main entry way closet. There was only one waste bin in the room and it was next to the toilet, which was separate from the bathroom sink. It's the small details that add convenience and comfort to the experience and I felt like this hotel was cutting corners by minimizing furnishings.
The icing on the cake was when I requested coffee cream and housekeeping entered my room. I asked the personnel to stop as I wasnt fully dressed. He proceeded to enter to drop off the cream next to the coffee machine. Unacceptable.
This place is okay but not worth the price tag. Have had much better experiences for less.
May 29, 2022
Manager Cristina drove us and two other guests to the airport when the cab service did not arrive or answer their phone. Otherwise pillows and bedding was very soft and comfortable, the pool and hot tub were great.
Great in every way
May 27, 2022
Superb location, the friendliest staff, great rooms, a terrific restaurant, what more can I say! This place is the best. The sunsets are fantastic and the patio is all time. The marina and boat launch are right out front too.