TripAdvisor Traveler Rating

The hotel & room were great but the check in & check out was the worse experience I have ever had in a hotel! When I couldn’t understand what the check-in employee name Sean was saying because of his is heavy assent he became hostile and very uncomfortable. I asked several times to repeat where my room location was and his reply was the same. I continued not to understand what he was explaining. So when I asked to speak in slow English he called me a Fu.. raciest and continuing to be combative. I just walked away.. thinking wow!! I will never come back to experience that again!

I had an excellent stay at this hotel. The service was incredible from start to finish, and the staff went above and beyond to make my experience comfortable and enjoyable. I especially appreciated the room service twice a day, which added an extra level of convenience and luxury to the stay. The view from my room was also fantastic and made the experience even more special. Everything felt thoughtful and well taken care of. I would definitely stay here again and highly recommend this hotel!

Had a wonderful two night stay at Crockfords. I must say that the check in process was one of the best Ive ever experienced. Lilia was very welcoming and informative, she showed a genuine caring of the guest experience. She escorted me the whole way to my room in Crockfords West floor 66 while explaining all my benefits of FHR and Hilton Honors, layout of the resort, amenities , and restaurants. During my stay I was able to experience the casino floor, spa, club 66, and a wide range of restaurants. The Vegas Loop has a station located at resort. Resort is located at far north end of Strip. However, a couple other luxury hotels are really within walking distance.

While I appreciated a complimentary upgrade, it required me to wait an extra hour for my room. Everything was clean and nice but what was extremely annoying was being awoken by a prior set alarm and then fumbling in the dark to figure out how to shut that off. Housekeeping should seek to clear those.

We had a wonderful stay at Crockfords Las Vegas and would happily return. We arrived earlier than the normal check-in time, but the team were able to get us checked in without any issue. Danielle was fantastic from the moment we arrived. She noticed that we were celebrating our wedding anniversary (I had called ahead earlier and mentioned it when booking one of the restaurants), and, as a lovely gesture, arranged two complimentary glasses of champagne. She also recognised our Hilton Diamond status and made us feel very welcome. We were offered a suite upgrade, although this suite did not have a Strip view. As we had specifically booked a Strip-view room, we decided to keep the room we had originally reserved. Our room on the 62nd floor had exactly the Strip view we were hoping for, and everything was as we expected from Crockfords. The room was comfortable, well presented and equipped, including a coffee machine and bottled water. We booked through Amex Fine Hotels + Resorts, which included breakfast and access to the afternoon social hour at Alle 66. Breakfast was enjoyable, although we felt the choice was somewhat limited, (we were told we could not get made to order eggs, which I particularly like in a morning). The afternoon social hour, however, was something we really enjoyed and would definitely take advantage of again. If it isn't included in your booking package, it was priced at $75 per person per day during our stay. My only real criticism was regarding the Crockfords pool. During our stay there were a number of children eating around the pool edge and, on occasions, in the pool itself. Food was being spilled both around the pool area and into the pool. I appreciate that this isn't the hotel's fault, but for a five-star property I would have expected the situation to be monitored a little more closely and the area to be cleaned up more promptly. That aside, we had a fantastic stay. The service was excellent from everyone, the room and views were exactly what we wanted and the little touches made our anniversary particularly special. We did receive both the Amex FHR and Honors benefits for the stay. Overall, we had a wonderful time at Crockfords and would definitely stay again.