TripAdvisor Traveler Rating

Was there last year. Was happy to come back this year bcuz we LOVED the infinity pool. To our disappointment we were told they were enforcing new rules that it was for reserved only and made us leave the pool. So we cut our stay short and stayed at the Venetian. Not real happy this time even tho we did stay at Crockfords. Was told we were able to go into the VIP lounge but no one at the concierge desk could tell us where it was!! Unbelievable! 3 girls up there and no one knew. Hoping you’ll change the rules and let us swim In the infinity pool next year. We do play slots alot but wasn’t worth staying. Truly was not as good this year for that reason. Thank you Monica Yates.

We came with our family to celebrate our daughter’s 13th birthday, and we had an amazing experience. The hotel was beautiful, and the entire staff was wonderful. A special thank you to Mike Lee, who went above and beyond to make our stay and Isabella’s birthday truly memorable. We can’t wait to return!

Beautiful facility. Disgusting service level. Celebrating our 50th wedding anniversary. Diamond member for 30+ years. Check in told we had lounge access. We didn’t. Suite guest . No chairs available at pool. No 2PM Checkout as requested. Snotty staff. TERRIBLE EXPERIENCE !!!

Quick overnight stay on a random free Saturday night made for a pleasant overall experience. Check In and Lobby: I booked my reso via the Amex Travel portal to use my semi-annual credit. (IYKYK) The front desk was fantastic with explaining all the AMEX benefits at the Crockfords: Free Suite upgrade 12PM Check In 4PM Check Out Breakfast at the Alle Lounge on the 66th floor. Amazing views with a mid-breakfast spread but nice staff and great coffee. The lobby is gorgeous and a live pianist was firing away when I checked in. The Crockfords has their own complimentary valet, elevators for Crockfords guests only, and a designated entrance to enhance the exclusivity feel. One bedroom Suite: Looooved the layout (see video) I had friends over after dinner and living area is more than spacious to host. The bedroom faced the main window so you wake up to a great view of the city. The bathtub was lovely and relaxing. Housekeeping: I was greeted at every point of contact. My attendant was super sweet and everyone else i ran into was pleasant. Well done. Overall, this was a relaxing 5-star hotel experience. I cannot honestly recommend the Crockfords to my boujie friends looking this type of luxury line and the enhanced amenities. Cheers

I researched Crockfords Las Vegas for three months prior to our stay and specifically inquired—multiple times by phone and email—about wheelchair assistance for my 83-year-old mother if needed. She becomes winded on long walks and uses a cane. I use a walker myself. Every staff member I spoke with assured me this wouldn’t be a problem. Upon arrival, after afternoon tea and check-in, a security guard asked my mother whether she had drank too much alcohol at tea and was that why she needed a wheelchair to reach the room. She had not consumed any alcohol. We had paid the extra charge for Club 66 access. When we requested assistance to go there hours later, the security guard informed us that we would need to rent a scooter or wheelchair per the front desk management and security manager. My mother doesn’t drive scooters and cannot use a standard wheelchair due to bad shoulders. The security officer, who stated he believed in providing good customer service, ultimately escorted us anyway. The following morning we again requested assistance to reach breakfast. After approximately 40 minutes with no response, I called the front desk. The assistant front desk manager returned the call and stated that no assistance would be provided. When I asked how we were expected to reach the Club 66 breakfast we had paid for, the response was limited to an apology. At that point we decided to check out early. When I requested a bellman and assistance for my mother to leave, the same manager indicated we should rent a wheelchair simply to come downstairs and check out. A wheelchair escort was eventually sent. We had planned a two-night stay that included my birthday. Instead, the morning of my birthday was spent packing and arranging alternative accommodations on short notice. We are two senior guests with mobility limitations who tipped staff generously throughout. The gap between the repeated pre-arrival assurances and the on-site refusals to provide the very assistance we were told would be available is difficult to reconcile. Guests with disabilities who receive clear assurances in advance should reasonably expect those commitments to be honored. I would advise other ADA travelers requiring mobility support to stay away.