TripAdvisor Traveler Rating

The property itself was nice and clean but the the mandatory fees while check-in was more than 50% of what I payed on the portal. To be fair, I do not know if this is an issue with the portal I booked through or the hotel but these fees should have been disclosed in the confirmation email either by the portal or the hotel but they weren't. If I knew the fees would be so high, I wouldn't have booked here. On top of that, we were provided only one packet of coffee for 4 days and charged $3 for another one which rubbed the wrong way. If you are booking here, please check for any hidden/junk fees upon check-in.

We paid roughly $850.00 in advance for a short stay at the Aston at Poipu Kai Kauai. When we arrived we were given a bill for an addition al $462.00. This included a $25.00 per day resort fee, other charges and half a dozen different taxes. Best of all there was a $180 cleaning fee that was completely undisclosed on the Aston's website, in phone communictions with their Rep or in their written materials. The ONLY place it came up was on our bill at arrival. Since the condo wasn't totally clean to begin with, and because the Aston does not do laundry or offer any room cleaning over the entire course of your stay (i.e., wash your own towels and make your own bed) this cleaning fee belongs in the category of surreal.

Lovely property. Condo was neat & clean except the tile floor was obviously not damp-mopped between occupancies. We had an upper level view of the ocean. So tranquil there compared to O’ahu! All appliances worked well. The bed was very comfy. Bathroom & shower nice as were the toiletries. Plenty of restaurants close by. Not right on the beach but we didn’t care. Had our own assigned parking spot. We will probably stay here again in 2025.

We were very surprised when we arrived our condo had no air conditioning! I was told most units do not have air. The front office helped move us to a suite with air in the bedroom, thankfully as we were there for 6 nights. I feel it should be advertised better on the website that air conditioning is limited. We had a great condo and the air in the bedroom was a savior! Pools were nice and location was great.

We had an awesome trip with a group of friends. Condo was comfortable and had a beautiful view. It was a girls getaway. The accommodations were perfect.