TripAdvisor Traveler Rating

Pros- 1. Water park- Water slides, pool, hot tub, and other play area (basketball, ping pong, and mini golf). 2. Lots of variety at breakfast 3. Staff were generally friendly and helpful, until check-out (see below). Cons- 1. Breakfast didn’t start until 6:30! This meant we had to eat real quick, before rushing out. 2. Location! Too far away to walk to the entrance of Disneyland. We walked to the Toy Story parking lot, which is only 10 minutes away. Unfortunately, the first shuttle is not until 7am. Makes it very difficult to do a true rope drop at Disney. 3. Check-out- Initially, my husband was told we could do a late check-out until noon for free (check out is at 11). Then, a different staff member told us it would be $80, including tax. Ultimately, due to the location and breakfast starting so late, I would not recommend this hotel. I would suggest that a family stay in a hotel closer to Disneyland that has a breakfast that starts earlier.

there was a spider crawling up my spine

The location is very good and accessible to dine, or you just need a convenience store which is walking distance away. It will take you 20 mins or more to walk to Disneyland. I think it is better to take an Uber, which will cost you approx. $8 or more for a 2–4-minute ride. The hotel is family friendly for both small kids, teens and adults. The rooms are spacious, and I love that there are two shower areas (one with a tub and one without). They have a door to separate the two but 1 door to access both. It is very clean, and the service is great. My room was located behind the elevator/lift and a lot of foot traffic and it was quiet. My family and I occupy 2 rooms on the 9th floor and each room has a microwave and small fridge. I stayed for hours in the hot tub while the teens explored the water slide, heated pool and worked out in the gym. I did book for a bigger room but it was under renovation. The renovation is on going from the basement (garage parking), lobby and rooms, but it was not bad. The staff provided great service and was quick to respond. Also, breakfast (American style) is served from 6:30–9:30 on all days. I feel I still got my moneys worth despite the unavailability of the room I initially booked. I will definitely come back to this hotel. Oops, I enjoyed staying a lot and did not take pics.

Check in time was 4pm but when we tried to check in our room was not available. We were told 10 minutes but 30 minutes later I got back in line to have them ask and the room was available. Got to the elevator and the cards did not work, back in line again! An hour later we finally got into our room. Room is outdated stains on the floor and minimalist amenities. Pool staff were unpleasant and breakfast staff just pushed their way through. Not the Cambria we have stayed at over ten times!!

I rarely leave negative reviews, but this stay was one of the most disappointing hotel experiences I’ve had. We stayed here for a family vacation, and the problems started as soon as we arrived. There were no bell carts available. When we asked the front desk, we were told to either wait for one or go find one ourselves. I’ve never been told to hunt down a bell cart at a hotel before. Once we got to our room, we discovered the bathtub was missing the drain plug, so we had to call the front desk just to be able to use the tub. Something that basic should already be in the room. We also requested extra towels, but they didn’t arrive until nearly two hours later. We booked a room with a kitchenette, expecting it to be stocked with basic essentials. However, there were no kitchen utensils, dishes, or dish soap. When I called to ask about them, I was told to walk to the gas station and buy them myself. That response was unbelievable. We’ve stayed at Marriott’s extended-stay properties at a similar price point, and they always provide these basic items. To make matters worse, the bathroom had a noticeable sewer odor, making the room unpleasant. Overall, the service was poor, the room was inadequately equipped, and the staff’s responses were unhelpful throughout our stay. For the same price, I would absolutely recommend staying at a Marriott property instead. The difference in service and attention to guests is night and day. Unfortunately, I would not stay here again or recommend this hotel to others.