TripAdvisor Traveler Rating

Room was extremely small even for just two people. Had to shimmy by each other to move around. Beds are on those terrible wooden platforms that stick out past the mattress. We were constantly running our legs into them. The bed platforms were so slick that the mattress would slide off every time you got on it. My husband had to hold the mattress in place just so I could get in the bed. Might not be a problem if you’re taller, but for short people it definitely is. Extremely low water pressure in the shower. Sits right next to the busy freeway. We heard traffic noise all night long. Breakfast had a decent variety of food but not very appealing and wasn’t good tasting. Scrambled eggs tasted like only egg yolks. Oatmeal was thick and dry. Rooms were dark and dingy. Very little light. Not very updated. With so many other choices in the area, I’d choose something else in the future. Staff wasn’t overly friendly or helpful.

the hotel experience started well as i was greeted by a smiley face and checked in quickly. perfectly CHEAP hotel for families and i was with family members However, there were problems with the room and i called the front desk 3x. first time i asked about the CRAPPY internet the quote was "there is nothing we can do, this is the only internet we have" I am hard of hearing so i put close captions on the TV, the TV shut off every 20-30minutes and would restart on the weather channel and i had to rest the captioning and find the channel i was watching. Come to realize the TV shut down was timed with the internet shut downs. Call down to talk to manager, i was told they would call me back (come to find out manager was not even on property and did not return until yesterday) i was being lied to. there was more connectivivty issues, called again , was lied to again. The front desk is trained to deflect irrated guest calls from the managements attention it seems. Seen this before. The hotel definitely shows it age. your kids will enjoy it. You will not!!!

From the get go my experience was tarnished. I had called prior to my stay and received wrong information about parking and fees associated with it. Never in all my years traveling been given wrong information about fees charged but been charged for parking at check in when every other hotel takes it out of the incidental deposit. Secondly never have I had a hotel that takes a $200 deposit for incidentals per night. Not even Vegas takes that much. Then after dinner, the parking garage was broken and we couldn’t get back in and security came over and they couldn’t even get it to work. Hotel left such a sour taste in my mouth I didn’t even get to have the “free” breakfast as I couldn’t wait to get out of there. I would never stay here again.

We recently stayed at Anaheim Resort Suites from April 19–21 (room 438), and unfortunately this experience was very disappointing. We used to love staying here back when it was Cambria Hotel & Suites Anaheim Resort Area, but this visit changed our minds. There was a constant loud banging noise all night—almost like pipes—which made it hard to sleep. When we arrived, we were given notice that the water would be shut off from 10am–6pm. While inconvenient, we didn’t mind too much since we were at the parks all day. However, when we returned around 10:30pm, there was still no hot water. I went to the front desk and was told it had just been turned back on and would be ready in 15 minutes. There was no apology, and the hot water wasn’t actually available until after 11:30pm. My kids had to go to bed without showering, which was frustrating after a long day. Ironically, the pool water was extremely hot. To make things worse, at 9am on the day of checkout, someone knocked on our door asking when we were leaving—even though checkout isn’t until 11am. It felt rushed and unnecessary. The front desk staff seemed disengaged—there were several employees standing around, talking to each other or on their phones, and not showing much empathy toward guests. We used to really enjoy staying here, but after this experience, this will likely be our last visit.

I am currently staying at the Anaheim Suites Hotel (formerly the Cambria Hotel & Suites Anaheim Resort), and had a very concerning experience overnight. At approximately 2:30 AM, the fire alarm sounded and required evacuation. There were no visible staff members or security present on our floor to assist or direct guests. My sister and I ended up helping guide multiple families, including children, toward the emergency exit. When we reached the stairwell exit at the bottom, the door was being held open by a child for other guests, which was alarming in itself given the lack of supervision or staff presence during what should be a coordinated emergency response. It also appeared that our floor was the only one that evacuated, which added to the confusion and concern about whether proper procedures were followed. When we returned to the lobby after being outside, the front desk staff informed us it was a false alarm, but the interaction felt dismissive and unprofessional. Guests were treated as though they were an inconvenience rather than individuals who had just responded to a middle-of-the-night emergency alarm. A false alarm can happen, but the lack of staff guidance, poor communication, and unprofessional response afterward made this a very unsettling experience. I hope management reviews their emergency procedures and staff training to ensure guest safety is taken more seriously.