Active Advisories
Please note: The Aquabar will remain closed until further notice.
Overview
Playa Mazatlan Beach Hotel provides legendary hospitality based on rich Mexican traditions. This hotel features colonial style architecture, amidst an oasis of lush gardens, swimming pools and waterfalls. Overlooking the Pacific Ocean and offshore islands, it is backed by the majestic Sierra Madre Mountains.
Book by October 31, 2021 for travel January 3 to April 8, 2022 and receive a complimentary upgrade from Garden View to Ocean View room. Room only guests – book by October 31, 2021 for travel January 3 to April 8, 2022 and adult guests receive a complimentary breakfast buffet daily.
Check in
3 p.m.
Check out
12 p.m.
Rooms
400
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden or Pool Views
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden or Pool Views
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Hair dryer
- Housekeeping
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- TV
- Complimentary toiletries
- Balcony or Terrace
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Hair dryer
- Housekeeping
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- TV
- Complimentary toiletries
- Balcony or Terrace
Amenities
Pool
Pool
Pool
Pool
Fitness centre
Theatre
Exterior
Exterior
Exterior
Hotel Aerial
Location
Reviews
TripAdvisor Traveler Rating
Not worth the time or money
Anna J (Troy, Illinois) on Mar 06, 2026
We went for a day (9-5), and paid through the roof for it. In addition to over $900 pesos for the day pass which included food and drink, we had to (no option not to do this) pay over 300 pesos for towel rental even though we didn't need towels. We arrived around 10:00 and all but one restaurant was closed until 11:30. The one open was a buffet where the food was mediocre and cold. The pool where the swim up bar is was also COLD. They do not have paper maps or even anyone to help direct you to where the pools are located. Eventually, we found the hot tub and heated pool (both were the same temperature). The drinks were very, very weak and not very good (mineral water instead of soda water in Mojitos). My husband dropped his card for the towel rental (WHICH WE DIDN'T NEED) AND Someone snatched it up. This meant we did not get our 300 pesos deposit back on the towels WHICH WE DIDN'T USE OR NEED OR WANT. Bottom line, cold pools aside from one, bad drinks, cold food, and forced to rent towels whether you need them or not. Absolutely no worth the time or money.
FANTASTIC CUSTOMER SERVICE!!!
Navigate792141 on Mar 05, 2026
I initially made a reservation for October 2025. Unfortunately, my plans changed and I wasn't able to make this trip. With that said I did a lot of research on where to stay. I chose Hotel Playa Mazatlán, because of its fantastic reviews. It's a place where you can enjoy great food, fun activities, and more. Even better than that is the customer service you receive. As I mentioned earlier, I wasn't able to make the trip. I want to give a shout out to Alejandra who helped me with my refund. She went far beyond what I'd expect from most customer service reps. She kept me informed of when I'd get my refund and even gave me detailed instructions to help her facilitate the transaction. When you experience that kind of customer service, you know you've made the right choice for a vacation. I look forward to making another reservation to Hotel Playa Mazatlán. Thank you, Alejandra Preciado, for your exceptional customer service.
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