TripAdvisor Traveler Rating

One week, I stayed at Fiesta as part of a big conference. The hotel is nice, in central Merida. There are several shops in the ground floor of the hotel for shoppers. My check in process was fast and efficient. The rooms are a good size as is the bathroom. They have the usual amenities of TV, study desk, fridge. And with a balcony. The beds are clearly old and lumpy and the bedding has seen better days. But the room steward did an excellent job of cleaning. The breakfast is amazing. The spread with so many options to choose from both hot and cold. Wide variety of delicious local fruit. I loved the smoked salmon. The buffet also had lots of local foods to enjoy; I liked the refried beans. The lunch buffet for our group, I didn't enjoy. The food was bland. However, the salad and soup were OK. For conferencing, it is an excellent choice, with many rooms to choose from. The staff served our conference excellently. I would recommend the hotel.

The hotel is centrally located, close to Av. Montejo which is a main corridor, here you will find great restaurants, museums and shops at walking distance. The city center is a short taxi ride. We stayed at the 5th floor which was the executive one, fare included breakfast. Room and bathroom are spacious. At the lower level there is a shopping center with many stores that carry local fashion (guayaberas and linen shirts and dresses) good quality products. This hotel is good value for money. We recommend it.

Aged hotel, need to invest in keep it tidy, plants in some areas dying and some roof covers looks very tired, being such a nice and good hotel, need to keep it tidy and spotless

Great service great food...enjoyed my stay thouroughly. The hotel is located in a very central place.

The hotel was comfortable and the location wasn't too far from places of interest (via cab). My only major criticism is that I expected it to be higher end than it actually was. As a well-traveled New Yorker, I've stayed in a range of hotels. The Fiesta Americana felt dated (i.e. the room furniture and the mall kiosks in the sub lobby) and missed the finer touches of a higher end property (i.e. prompt and steady pool service). The main lobby has a few laptop/phone charging stations, so it is very much a business center. This makes FA ideal for larger groups or business travel. I was here for a friend's wedding, so it fit the bill. I would have wanted to stay someplace more updated and luxurious if I were traveling solo or with a smaller group.