TripAdvisor Traveler Rating

Great hotel. Great location. In the heart of the city. Walking distance to great coffee shops, galleries, museums, restaurants and boutiques. Staff is super friendly. Its a great hotel to stay when visiting Merida.

I have stayed at this hotel about 5 times over 4 years. Each time, disappointing. Everything that is not good is a problem they can fix. There is some strange credit system with buying food at the hotel. You cannot charge to the room and pay at the end. Complicated for no reason. Parking: every time you go in and out of hotel, you have to have the ticket stamped. Pillows, sheets, towels and mattresses are past their due dates. It's truly a C/D level hotel by international standards. By Mexico standards, a B level. The buffet is my favorite part but I wish they hired women as servers. Seeing women as only hostess and cook seems outdated. Seeing staff on their cell phones often is also strange..the pool man cleaner kept propping his phone up as he "cleaned" the pool. It's not his house. It's a commercial environment where he is paid for a service.

It's a very big and impersonal hotel about a 20 minute walk from the centre. Not my preferred kind of hotel. We had to ask to change the room because there was a water leak in the ceiling. The breakfast was overwhelming (no descriptions of the food). However, the pool was beautiful and very clean.

One week, I stayed at Fiesta as part of a big conference. The hotel is nice, in central Merida. There are several shops in the ground floor of the hotel for shoppers. My check in process was fast and efficient. The rooms are a good size as is the bathroom. They have the usual amenities of TV, study desk, fridge. And with a balcony. The beds are clearly old and lumpy and the bedding has seen better days. But the room steward did an excellent job of cleaning. The breakfast is amazing. The spread with so many options to choose from both hot and cold. Wide variety of delicious local fruit. I loved the smoked salmon. The buffet also had lots of local foods to enjoy; I liked the refried beans. The lunch buffet for our group, I didn't enjoy. The food was bland. However, the salad and soup were OK. For conferencing, it is an excellent choice, with many rooms to choose from. The staff served our conference excellently. I would recommend the hotel.

The hotel is centrally located, close to Av. Montejo which is a main corridor, here you will find great restaurants, museums and shops at walking distance. The city center is a short taxi ride. We stayed at the 5th floor which was the executive one, fare included breakfast. Room and bathroom are spacious. At the lower level there is a shopping center with many stores that carry local fashion (guayaberas and linen shirts and dresses) good quality products. This hotel is good value for money. We recommend it.