TripAdvisor Traveler Rating

Fiesta Americana, Merida, offered us the most perfect vacations. We stayed for seven days. It was our first trip to Merida and the hotel we stayed in is a large portion of the trip having been an extremely pleasant experience. The personnel in the hotel could not have been nicer and attentive. They tried to accommodate to all of our demands. The hotel itself is imposing and magnificent as structure and as decor. The room was large and offered everything one needs for an enjoyable stay. The room was very clean and whatever we needed was provided. The bed was perfect, and the linen very soft. One of the worries we have about big hotels is noise, but that is not the case of Fiesta Americana, Merida, at all. Despite being a very large hotel and having a mall under it, the only sound we heard from our room was birds singing in the morning. I was very satisfied. We had access to the pool, and, even during winter, it was a great opportunity. We normally do not frequent hotel pools, but they made it so easy to use it, that we finish going to the pool every day in the afternoon. The hotel is very well placed. It is not in downtown (what is a plus), but very well connected to the historic center. A 20-30-minute walk by the most pleasant boulevard in Merida (Paseo Montejo) links the hotel to downtown. Furthermore, it is also linked to all part of town through the Meridan bus system (va y ven). After visiting all attractions in downtown, however, one only needs to leave the hotel area if one wishes. There are all kinds of good restaurants and coffee shops around. In Paseo 60, just one block from the hotel, you even find a bus to the airport (part of the va y ven system). Had we known, that is how we would have gotten from the airport to the hotel. Of course, Taxis are not expensive in Merida, and the Hotel has a list of prices for most places in Merida. They will help you with taxis, which are always available in front of the hotel. I cannot stress more, how pleased we are with Fiesta Americana, Merida. It helped us to discover a new great destination for winter time in the US, and we plan to be back next winter holiday time.

Nice hotel overall but the rooms definitely need some updating. The hotel is very strategically located to visit the city, and the service was very good. Stayed in a junior suite and the room felt old and in desperate need of remodelling. It turns out that you get charged for the Nespresso capsules which is silly for a hotel if this category, unless you sign up for the hotel chain’s membership program. Didn’t like that at all.

This hotel is one of the worst I ever had. The rooms are depressingly dark and dated. On the Reception floor, there are roaches in the bathroom - not sure about my actual room yet (let’s wait for the dark hours ;-)). But the worst thing are their attitude towards guests and severe noise problems. I had called them before my Reservation to find out what I need to do to get a quiet room as I had read in the reviews that there might be noise problems and as I am a very shallow sleeper. They did advise me not to book a master suite as those are mainly going to the street, I should go for a Junior suite and ask for an “internal view”. So I did. I did write them again about this and did even call them five days before arrival to remember them about it. And at Check In I was telling them again that I need a very quiet room. All the time they were assuring me that I would have “internal view” and that this would fill my needs for a quiet night sleep. And in fact, I got a room with view of the pool. At first they wanted to give me one at ice level with the kids running around at the pool. Some might see this and easy access to the pool. For me, it’s a severe lack of privacy if anybody can run directly in front of my window. They did agree to give me a room on the second floor then.. But guess what? In front of the very thin and badly isolated windows of my rooms is such a loud noise of some AC aggregates that I at first thought, it’s a super noisy construction site. It was completely out of my imagination that their own technique would generate a noise hell for guests. When I did call and tell them about the problem, they knew immediately what it was. So they for sure get a serious amount of complaints about that. But hey - why to invest in some modern technique not bringing 70 db in front of the guest rooms, if you can just keep running down your Hotel as welll? Of course they did not have a room to change to - which makes logical that the guy on the phone who promised to get back to me after speaking to his supervisor just had me hanging on for several minutes to never come back in the line…

The AC didn’t work properly, the room didn’t have a refrigerator, the restaurant service was awful, the room was clean. Outdated building.

Great hotel. Great location. In the heart of the city. Walking distance to great coffee shops, galleries, museums, restaurants and boutiques. Staff is super friendly. Its a great hotel to stay when visiting Merida.