TripAdvisor Traveler Rating

We had business to attend to in Merida and needed a place to stay on the spur of the moment. We did a quick web search and the Fiesta Americana Merida popped up as very well located and within our price range. From arrival to departure, the people of the Fiesta Americana Merida made us feel welcome like family. No request was too small to attend to in a timely fashion (for instance, there are no ice machines on the floors, so room service needs to provide, which they did for us ... twice and within five minutes after making the requests). And everyone we came into contact with had this pleasant, professional, patient, 'can-do' attitude throughout our three night stay. The room was wonderful, nice and spacious, and the beds were very comfortable (I think they're Tempurpedics). Also, the architecture of the building is amazing. I could've floated in the pool just looking at the hotel for hours. Stunning Roman columns with gorgeous paint high-lighting the wrought iron room balconies. Just beautiful. In short, we just had a wonderful stay in a wonderful place. Would I go back? Oh yeah, in a heartbeat, no question.

This is our second time staying at the Fiesta Americana which was a wonderful experience again. The amenities and staff are great plus it’s easy to get around from this location. Enmanuel was amazing making sure that we had what we wanted and needed. We’ll definitely stay again upon our return. Happy Birthday to US 7/26 ?? THANKS ENMANUEL ??

We will definitely stay here again. The staff was friendly and attentive. The hotel was clean and beautiful. Safety protocols in place and enforced. Rooms were extremely comfortable. Top notch experience.

We visited Merida for 4 days during a month-long stay in Mexico and were delighted by not only the accommodations but the staff and restaurant offerings. They have an exceptional breakfast buffet (while maintaining a strict covid protocol) The room was very spacious, clean and near new in appearance. The bed and bedding were just great! They offer a daily maid service (many hotels now only provide service on request). Fiesta Americana has a beautiful lobby area that even has a live pianist performing in the evening (we were there on a Wednesday through Friday) Our dining experience was very enjoyable, even more so when Emmanuel, our main waiter, waited on us! His warmth and personality was an unexpected delight. We will definitely stay here again on any return trip we make to Merida! We highly recommend the Fiesta Americana!!

Clean hotel with amazing service. The concierge( Miguel) helped us with tours and even FedExed my keys back that I left in the room. The breakfast buffet is delicious and worth the price since you can't eat for hours later. Free parking in a guarded garage but there are many museums and restaurants less than 1 KM away by foot. Don't miss the side trips to Mayapan and swimming in the Cenotes