TripAdvisor Traveler Rating

Beautiful, elegant property, large pool is gorgeous, very relaxing and calming, very romantic, excellent service, I liked that more locals come here to visit, it doesn't feel touristic, has more authentic feel. The property has obviously the hacienda style but also mixed with Asian style, which I love. The spa was beautiful inside, and also an amazing experience, was second best massage I have ever had, the Banyan Tree in Bangkok is better, the experience was similar but not on the same level as Bangkok. The food was excellent, flavorful (except the verde chilaquiles, a little bland, but that probably not the region's specialty), the pibil and lime soup was best I ever had next to Kinich restaurant, I loved the molletes, it was really good, different style than Mexico City but very good and filling, loved the pickled tomatoes on top. I love that they support the local community and buy food from them, this is really nice that the hotel gives back to the community. My suggestions, since they are expanding is add free environmentally safe citrus spray to guests for mosquitoes like they do in Thailand, we stayed in the Xcanatun room with private pool, maybe have that pool a little heated, the bathtub in the room really for just one person, maybe make it big enough for couples to take a bath together, that would be really nice. Also, I am very picky about my cocktails, I get it, this location is in an obscure place, but it is part of Banyan Tree Group, people are paying a lot for the rooms, they need to up their game where drinks are concerned, why can't I get a mezcal sour (with egg white) - maybe they should compare with Mexico City's Four Season's Fifty Mils Bar and Carlotta at the Ritz Carlton, drinks like Lola Bunny with carrot juice, habernero syrup, beet shrub, lemongrass, gin or spicy cucumber mezcal sour at the Ritz, with chapulin salt - the cocktails at Xcanatun they think adding Sprite to cocktails makes it a good combination, Sprite is worst thing you can add to a cocktail. Also you shake the cocktails with ice but generally if you put ice in the cocktail it will melt and water down the drink. Albeit, my husband said this is the best room he has ever stayed at, that this was better than Qualia in Hamilton Island....

My partner and I have never been to the Yucatan. We took a chance on Hacienda Xcanatún because the reviews and website looked beautiful. Never could we have anticipated the quality of experience that awaited us. From the moment you arrive, you are immersed in the Hacienda’s charm. The staff wait on your every need. The restaurant is delicious. And the rooms—the rooms are incredible! Tall ceilings and tons of private space. The value for your money at this resort cannot be beat. Run, don’t walk, and make plenty of time to enjoy the resort between your excursions in Mérida and beyond. And if you do need to venture outside, ask the hotel staff for recommendations or to book a tour. They are just as knowledgeable within the Hacienda as they are around town.

We visited Hacienda Xcanatun during the day as we were exploring venues for an event. Ricardo R. kindly and enthusiastically offered to give us a tour of the grounds and showed us everything including the beautiful coati that live on site. Without Ricardo R.’s support, the visit would not have been the same. He is very knowledgeable and has great passion for his job and the hacienda. It is clean, traditional yet modern, and would be the perfect relaxing getaway. We hope to visit again soon!

This may be the single best vacation I've ever taken. Everything was perfect, including the room, the food, and the staff. The property is a converted and expanded historical hacienda. Every inch of the property is lush and it truly feels like you are in a different world while you're there. All the staff members are outstanding. Each person we met was kind, attentive, and helpful. The food and service were remarkable; we barely left the hacienda for meals. I also spent an afternoon in the spa and it was one of the most relaxing spa days I've ever had. I cannot recommend the Hacienda Xcanatun enough. We were already booking a follow-up stay in the airport waiting to leave.

Definitely so much to see!!! The mesmerizing views, the delicious food are just the best. La hacienda xcanatun is one of the best places to stay 3 pools so you will the most of the sun definitely a nature like vibe ??!!!! The rooms are stunning with views of the garden the main pool!!! Staff is super nice and informative - Fernando at the reception area was wonderful helping us with extra suggestions on what to see and do in Merida, also Ricardo, Victor and Daniel on the lo-ha pool bar side who made sure we had towels, drinks and overall just a good time.