TripAdvisor Traveler Rating

Pros - Friendly Staff ( Tomika, Kevon, Sanchia), Great Entertainment Staff by Pool (Spicy, ZoZo, Jordan) Beautiful Grounds, Cutest stray cats, Food was ok but very limited options. Beach was private, close, and clean. Cons - Ran out of Jamaican beef patties, Caramel Syrup at coffee bar and apple juice. Restaurants had a really long wait and you couldn't make reservations. Did not like that hotel offered Day passes for outside people for waterpark. The Waterpark should only be for people staying at the resort. The hotel shouldn’t consider it a waterpark. Two slides and a tiny lazy river does not equate to a waterpark. Waterpark pool should have been better maintained. Make sure to book a room on a higher floor, 2nd floor rooms hear everything. Do not get suckered into wasting your time to hear about the membership. I wasted over two hours of my day and heard from another couple they wanted 25k for a ten year membership. I didn't even make it that far. Hoping Dreams makes changes to fix some areas and improves this hotel.

My family and I had a great time at this resort. Food was amazing , everyone was friendly , and entertainment was great especially the steel pan team. My kids have allergies and they went above and beyond to accommodate for them! Eggless pancakes , eggless desserts and just making sure the other meals were allergen free! I really appreciated the effort they put into making sure my babies were going to be safe . So shouout to Miguel and Garth and Cassandra and Rayon all apart of the culinary team! I would definitely recommend coming here!

I recently stayed for 5 nights and 6 days at the Suites and Waves properties with my children and another family. While I don’t often write detailed reviews, this experience warrants honest feedback for upper management and corporate leadership to address the serious gaps in quality and service. Unfortunately, I will not be returning. Room Accommodations: The room itself was spacious and comfortable, easily accommodating four people, which we appreciated as a family. However, cleanliness and upkeep were unacceptable. One of the bathroom sinks was clogged, there was visible mold in the shower, and the bathtub looked like it hadn’t been cleaned in ages. For a resort of this caliber, this was extremely disappointing. Check-In & Concierge Service: From the moment we arrived, the lack of organization and attention to guests was apparent. We were never assigned a concierge at check-in — something my husband noticed only after we’d already settled in. We had to track someone down the next day, only to be told we were sharing a concierge with the other family in our group — who was staying on a different property. That meant we were left to do our own research to find out about daily activities, events, and amenities — a frustrating experience, especially with kids. This is not the level of service expected at an all-inclusive resort. Hospitality & Staff Interaction: Staff across the property often seemed disengaged, unmotivated, and lacking basic customer service etiquette. Rarely did anyone offer greetings like “Good morning” or ask if we needed anything. Most requests — such as juice refills or in-room refreshments — were either forgotten or ignored. In common areas like the restaurants and bathrooms, soap dispensers were frequently empty, which is not only frustrating but unhygienic. Dining Experience: Dining was one of the biggest disappointments. The food was underwhelming across nearly every location. Beachside options like burgers were often undercooked, and even the local Jamaican cuisine lacked seasoning and authenticity. We tried the Italian, Greek, Asian restaurants, and the steakhouse — none of which lived up to their themes or quality standards. At the steakhouse, we waited over an hour, only to receive incorrect orders. The Suites buffet had A/C, but the Waves buffet did not, making the environment hot and uncomfortable. More importantly, there were serious food safety concerns, as hot food sat out in high temperatures with no cooling fans or systems in place. I wasn’t offered coffee at breakfast until the final morning. Prior to that, I had to go to the bar — only to be told on day five that “they weren’t ready yet.” The café was overcrowded with limited appealing options, stale fruit cups, and no Devon House ice cream despite constant reassurance that it was “on the way.” Facilities & Amenities: The gym was a highlight, clean, and staffed with the friendliest employees we encountered on-site. My son wanted to use the basketball court, but we were never able to get help securing a ball, and gave up after several failed attempts. The beach and pool areas were nice visually, but poorly managed. I often had to request clean-up or ask for seating adjustments. Poolside food was often burnt or raw, and the service lacked urgency unless a tip was involved. Spa Experience: We booked a couples massage hoping for at least one redeeming experience. Unfortunately, it was another disappointment. When I asked for firmer pressure, the therapist told me I’d need to pay an extra $100, despite already spending $268 for a 50-minute session. The massage felt like a light rubbing with no real technique or pressure. I had to switch to my husband’s therapist to complete the session. I didn’t even use the spa’s wet areas afterward — I was too frustrated. Kids Club: The Star Club was a bright spot for my daughter, and she enjoyed the activities offered. However, I was charged $20 at checkout for a special event she attended — a fee I was never informed of beforehand. Again, a lack of basic communication was the issue. Sales Presentation: We were invited to a vacation club presentation, which we politely declined. We expressed that the low energy and poor attitudes of the staff made it hard to imagine investing in or returning to this brand. The sales rep mentioned a 42% return rate, and frankly, after this experience, it’s clear why it isn’t higher. Final Thoughts: While we appreciated the room size and the gym, the overall experience was a letdown across every major touchpoint — service, food, hospitality, and cleanliness. Compared to other Montego Bay all-inclusives like Secrets or Breathless, this resort fails to deliver the basic expectations of a relaxing, quality vacation. Until leadership addresses these issues at the core, I cannot recommend this property. Guests deserve more than just a pretty location — they deserve to feel welcomed, respected, and taken care of.

This hotel is ok with some good points and some not so good. It is in transition after being the Hilton Rose Hall for many years, it is now the Dreams Rose Hall by Hyatt and this occurred about two weeks ago so perhaps this might explain some of the issues. Let’s start with the good points:- The staff are amazing. The entertainment crew are top drawer and keep people involved. The pool side waiters (especially Aston and Nathan) are very attentive and Sebastian the Omelette chef for breakfast in Fresh, also superb. The Rum Factory restaurant is pretty good as was Mangoes for lunch and dinner (although it only opened 2 nights during our stay) and the Jerk Hut had great Jerk Chicken & Pork. Additionally, the ice cream and cakes in the coffee shop were great. Now the not so good:- The room was very small (especially the bathroom) and we had numerous issues with the air conditioning. The general feel of the room was very dated and in desperate need of updating. The lunches and dinners in the Fresh self service were pretty bland and unexciting but I think this is the case for most self service offerings. The bar service, whilst the staff were friendly, was extremely inconsistent with no two drinks tasting the same. The 3 Palms Steakhouse was quite nice with reasonable food but honestly is not worth the $49 USD surcharge. Now to the diabolically bad:- The Seaside Grill sounds like a great seafood restaurant but inexplicably is an absolutely horrendous Italian restaurant with Pizzas which are worse than any frozen supermarket pizza I’ve ever seen, a calamari and prawn starter that was greasy and overcooked and a Chicken Parmesan which required a hacksaw to cut through. The name and location of this restaurant overlooking the beach and Caribbean Sea cries out to be a seafood speciality restaurant but if it insists on serving Italian food, at least make an effort!!! On the whole, this is an ok All Inclusive hotel. Certainly not the best I’ve stayed in but has so much room for improvement as the location is great and the staff are amazing and I hope that Hyatt bring this place up to the standard it could be. But for now it was a little disappointing.

We visited as a family of four with two teenagers. This resort is what you want to make it. If you want quiet and zen, you can find that. If you want loud and active, it’s there. It’s a big resort. There’s a quiet pool and a boisterous pool. There’s a smaller beach with too many chairs but then there’s a bigger beach that brought me pure peace. The staff is incredible. We planned this trip for my 50th birthday and it checked all of the boxes. The overall vibe was exactly what we were looking for and the staff was friendly and accommodating. Food and drinks were plentiful. Seek out what you want and you will find.