TripAdvisor Traveler Rating

The Hotel was great. Do not use the valet service if you care about your vehicle. I filed a claim with Marriott and there valet service for damage caused in their care. First 4 hours after check in I found my truck parked on a curb on a busy street unlocked. I reported to management and they did eventually move it to the secured area. Upon leaving there was damage to one of the doors. Their valet service filed a claim and I was just notified they were refusing to fix the damage. It also took them nearly 1 month to respond to the claim and that was only because I kept following up. I am a Bonvoy Marriott customer and have stayed at this hotel many times but will not anymore.

We traveled to Nashville with our son and daughter for the Smashville hockey tournament, and we absolutely loved our stay here! The rooms were spacious, clean, and comfortable, and both the gym equipment and pool were very well maintained. We also enjoyed a delicious breakfast at the restaurant. Chef Danny made the experience especially memorable with his warm, engaging personality and excellent cooking skills. Overall, it was a wonderful stay, and we would happily come back!

Stayed at the Renaissance for three nights in March 2026. Left our car with valet the entire time. When our car was returned to us and we started down the highway we realized we had multiple items missing from the vehicle. Several of the stolen items were high-end sunglasses. We called the hotel and valet as soon as we noticed. We sent emails. We texted people. Weeks later we finally get a statement through email that theycannot cover any of the items because we didn't notice immediately when the car was brought to us. What a crock. Don't valet with their service. First of all $70 a night is ridiculous, second of all they have theives working for them and do not care at all about their customers! ??

The Renaissance is a large, well located property in Nashville. The rooms were of decent size and clean throughout, however the decor was slightly different with vibrant wallpaper. This could be updated to create a more modern, calming ambiance. Service was quick and efficient but not personable, but it a hotel this size that is to be expected. There were no ‘wow’ factors during my stay, and I did feel the price to be high compared to other options in the area that offered an elevated experience.

Stayed here for 4 nights in mid April on business. Marriott Bonvoy Platinum (Hilton Diamond). Selected this hotel due to it being part of the Bonvoy program, the proximity to the convention center, and a decent meeting room rate. Was upgraded from a 2 queen to a deluxe 1 King. Positives: -Check in was easy. Took no time at all. The front desk clerk provided me with information about the hotel and surrounding neighborhood. -Hotel location was a positive. Was located close to Broadway (bars, live music), Bridgestone Arena and the convention center. Also very close to the Cumberland Greenway - nice sidewalk area thats perfect for a morning run. And it was a short 15 minutes uber to BNA. Very easy. -Was upgraded to a 1 Kind deluxe from a standard 2 queen. View from my room was good - overlooked the arena and convention center on a higher floor. The bed and pillows were comfortable, and the HVAC in the room kept it nice and cool. -The hotel had an adequate fitness room with an indoor pool attached. Pool was a little small, but ok for some short laps and there was a nice courtyard just outside past the pool with chairs to sit, read, and relax in. -The little fib lobby lounge/restaurant was very good. Service was also strong - ate lunch here 2 days and the bartender was funny and engaging. -The overwhelming highlight of the hotel was the Club Lounge on the 3rd floor. This was easily the NICEST club lounge I have ever visited in any hotel property. 1st, it was incredibly clean. It felt like it was recently renovated too. The lounge staff were always walking around cleaning. 2nd, the staff were excellent. Very attentive and friendly without being intrusive. If you had a request, they took care of it for you. 3rd, the lounge was pretty large with plenty of seating - booths, counters, larger tables, etc. Whatever you wanted. 4th, the food options were excellent. Breakfast was a great display of fruit, yogurts, eggs, bacon, sausage, oatmeal and cereals. It may sound like standard breakfast fare, but it was executed flawlessly. In the evening, they would have a variety of hot and cold apps. Everything was displayed nicely and with a good selection of options. Then later in the evening, they would put out a spread of desserts. usually some cakes and/or cookies. Beverages were also always available - water, sodas, juices (alcohol available for a price). Negatives: -Elevator situation in the hotel was terrible. There are 5 elevators but maybe 2-3 of them are ever working. Being on a higher floor was nice for the view, but getting to the lobby took way too long - making stops at what felt like every floor. This was really the ‘local train’. One day, it took 15 minutes combined of waiting for the elevator and getting to the lobby. May seem like a nitpick, but it was a frequent occurrence. It should only take 1-2 minutes max. -the bathroom amenities are not good. The Kevin Murphy brand has an off smell to it. Bring back the aveda rosemary mint line of products. Those were so much better. I would definitely stay at this hotel again purely for the Club Lounge. It was difference maker for certain that separates it from other hotels. Fix the elevator issue (and maybe update the toiletries) and this review is 5 stars.