Renaissance Nashville Hotel reviews
3694 TripAdvisor reviews
Very friendly staff and above and beyond service and room quality.
Richard H on Mar 18, 2024
Renaissance Hotel is by far the best hotel I've ever stayed at in Nashville. The southern hospitality was in full effect as the minute we pulled up the Valets were so attentive and helpful. Upon entering the lobby to check in, I was quickly taken care of by Kate and treated so professionally and warmly. The gentlemen who took our bags to our room, Fares, was so kind and went above and beyond by bringing us complimentary waters and offering us his assistance taking care of all our needs. The staff here at Renaissance hotel along with the aesthetic of the lobby area and rooms are what have solidified us into being a lifetime customer. 10/10 highly recommended
Enrique is a great Renaissance Team member! A Shining Star
Leslie P on Mar 13, 2024
I have been a loyal Marriott member for many years. I have always enjoyed the high quality that the hotels offer and the high quality people that work there. Marriott has made that the standard that I expect every time. I came to Nashville for a conference and stayed at the Renaissance which was my second time staying here. During this stay I met Enrique who was the host of the Club Lounge. Enrique was a natural in that I would look for him in the morning to have a short chat just to start my day. He is extremely professional in demeanor and impeccably dressed. I told him that I was running for office within my organization and that the process went on over the past year and I would find out the results that day. He asked me if I was going to celebrate. I did tell him win or lose I would celebrate with friends. He made a suggestion and helped me to get access to a wonderful club that was not loud but sophisticated and fun. My friends and I had a great time and met some wonderful people there including the servers/bartenders. It was a memorable evening and we owe it all to Enrique. I will not forget him and I am so grateful. He is a shining star.
Stay elsewhere unless you like expensive hotels w/ pretty upgrades but poorly maintained rooms
822andip on Mar 07, 2024
I would not stay here again! We had an unfortunate experience with this hotel that was not made right due to CYA policies Marriott has in place. PROS: Beautiful lobby & convention center Hallways are updated with beautiful furniture and decor Coffee shop downstairs Restaurant and bar on the first floor with decent food Lounge & bar with small bites on the 3rd floor Walking distance to great restaurants Quickly reach Broadway from the convention center entrance Trey and Willie are managers there and they are great to work with Great view of the city with higher floors Pet friendly hotel if that is appealing to you CONS: This is an older building and it shows in shower, bathroom baseboards peeling back, poor paint touch ups on the ceilings and throughout the room Dirty rooms, tissues waded up under the bathroom sink and hair in shower The bathroom vent made noises most of our stay, a rattling type noise They still have showers with fabric shower curtains that need to be cleaned The rooms are very small, even the corner king is small Pet friendly hotel if that is not appealing to you Large fabric curtains are dusty Downtown noise can be disturbing for restful nights Lower floors see into another buildings rooms Valet is very slow, very slow Self parking is across the street in a garage Electrical outlets in the walls and in the desk will not hold a cord, the cords just fall out. Only the chargers in the nightstands work. Had to work from my laptop while sitting in the bed, not the desk provided that looked out over the city. Our first night there we unknowingly slept on a "dog floor" as the front desk described it. I woke up with allergy symptoms and did not sleep well do to a stuffy nose. The following morning I pulled the mounds of fabric back aka curtains and sat in the chair provided to read. I started to itch on the back of my legs, then my back and within no time I had hives all over the back of my body. Not the front of my body oddly, just the back. I went downstairs to notify the front desk staff that my something was wrong with the room. I went down with swollen, watery eyes and itching my body. Very apologetic front desk staff meet me there and I was told that was a room used for dogs and people with pets. That would explain or partially explain the dust coming from the curtains when I pulled them back. A manager quickly got involved and then a security officer came to take a "statement" that is how is explained it to me. They moved us to a PURE room that smelled like bad body odor. Also, the big bulky curtains had a chocolate hand print or old blood hand print on them. They are white curtains so not sure how that was missed by housekeeping. They moved us to another room, corner king. Still a small room. The bathroom is bigger and view is better. Long story short, the "statement" I have created a claim. Marriott's claim department contacted me asking if I needed medical attention and I told them no. She asked if I had pet allergies and I told her yes, but I have never required special rooms at any of my previous hotel stays. 3 weeks later the claim rep told me they denied my claim...I never consented to filing a claim or signed anything. She denied my claim stating they are not liable since I did not notify the front desk I had a pet allergy. I am never the one that said the issue was from pets. It could have been something spilled on the chair that I sat on. It was the chair that caused the hives. The hotel managers are great but stating their hands are tied b/c our claim was denied and it is a legal issue. If they compensated points or money back it would be an admission of their liability in my hives. Stayed in two more hotels since this incident. Hive free. Allergy free. BTW those hotels are pet friendly as well. Spend your money somewhere else! This was is pretty on the outside but not well kept on the inside. Marriott has crafted a CYA plan that leaves their customers wishing they had chose another hotel partner and they are not willing to make it right.
Excellent experience
My2Cents707 on Mar 04, 2024
Recently stayed for several days. The staff was extremely friendly. Our room was clean. We really enjoyed the The bridge restaurant and bar. They have live music Thursday, Friday, and Saturday. The location was perfect. Walking distance to most of the city. Broadway is extremely busy on the weekends. I would recommend Broadway during the day and explore the surrounding area's of the city in the evening.
Amazing Hospitality!!
Aman G on Mar 03, 2024
Wonderful experience! The staff is so friendly and very accommodating! Rooms are super clean, everything is so nearby, Assembly food hall is connected to the hotel. Overall, had an amazing time! Will surely recommend give it a try. In addition, I’d like to thank Ms. Lytrice and the front office for making this trip even special for my wife and soon to be mom, by surprising us with a beautiful gift basket! Thank you so much!! Truly appreciate it!