(Washington DC, District of Columbia)
Sep 22, 2023
Spacious room with a pretty view. Didn't have time to grab breakfast here but passed by and it looked great. Cute little stores downstairs and nearby in the area. Very convenient location; would definitely return if visiting the area again!
Disappointed this time!
Sep 10, 2023
Recently visited for 15 nights, this has always been our go to hotel over many years and we’ve visited many times in the past but this was our first chance since Covid to visit Florida again. How things have changed. Breakfast is still good, Mickey Mouse waffles, eggs, sausage varieties but no fruit, ie, peaches,pears, strawberries etc, which used to available or donuts. Coffee used to be available all day but now only during breakfast. The rooms are now only cleaned every 3 days and you have to fill in a form requesting fresh towels, trash removal etc, I have never known this at any other hotel. The rooms need updating, had a smell, worn carpets and furniture. TV panel didn’t work or alarm clock so had to get maintenance who fixed TV panel but clock stopped working and TV again but really couldn’t be bothered contacting maintenance again! Only one lift working during most of our 15 night stay meaning you always had a long wait and we were on the 5th floor, otherwise would have walked the stairs! Pool area still good, nice pool, and hot tub (although the hot tub wasn’t working on some days).
Although we still had a great time, the main thing which annoyed me was that we were supposed to be coming in October this year but had to change our dates and had got a rate $25 cheaper when I asked if they would honour same price, hotel refused and said the rate would be $25 more per night than what we would pay in October. Thought they would have honoured the original price bearing in mind we were returning customers over many years and were just changing the month but they weren’t interested, take it or go somewhere else. Decided to stick with what we know and pay the extra but now wish we’d tried somewhere else. Maybe time for a change when we come back to Florida again.
Truly a "Home Away From Home" experience!
Aug 24, 2023
Living in Hawaii, it was hard to find the right place for our family reunion that would be held in Florida. However after searching the internet, reading reviews and calling different managers, my final choice was the Comfort Suites East Maingate. Let's just say, all of that hard work paid off as I truly made the right choice...and all 100+ family members that were in attendance would say the same.
There is definitely a lot to say about this place and therefore I want to make sure I mention the amazing staff we have encountered while there: Managers Kelie & Kurt, Cristina and the ladies of the front desk, maintenance crew especially the night crew (Joe), the cooking staff and the cleaning crew. Mahalo! You truly lived up to the standard on your site, which is "a home away from home." You are the heart of this hotel and I am so happy we were able to see it all. Whether it was the hugs from the staff or the morning greetings while coming out of the elevator, I witnessed it all.
Our family was also able to enjoy the conference room as there was enough space for our activities and gatherings. The kiddos enjoyed the 24 hr pool and even arcade center.
I arrived a week before the reunion and stayed a week after and I spent it all here. The location is amazing as it is close to everything (Walmart, eateries, Sams Club, mall, etc.). It is also walking distance to entertainment (Fun Spot, Putt Putt golf, and more). Then there are the eateries around. We had buffet options, fast food restaurants and more. Oh and let's not forget how close it is to Disney World!
Not sure what to say other than everything was great. Yes, the elevator is slow at times but with all of the amenities included in your stay, as well as the attention from the staff, I really can't complain. I always made it to my destination and truly felt like I was on vacation. So overall, I would highly recommend this place. I don't know how many times I will be able to go to Florida again, but if I do, I know where I will be headed. The people here are my Ohana and as we say here in Hawaii, MAHALO for an amazing experience.
My personal sanctuary
Aug 19, 2023
This Hotel is my personal sanctuary when I need an escape from the stress of work and family. It has everything: perfect location close to everything yet quiet and safe, tiki bar, beautiful pool, delicious breakfast, spacious rooms, and friendly staff. I Love it here!
Great place to stay
Aug 19, 2023
Clean, comfortable and well maintained rooms. Excellent breakfasts. Friendly and helpful staff. Great pool and exercise room. Convenient location only minutes away from the parks and restaurants. Very accommodating.