TripAdvisor Traveler Rating

Based on the rating, we were so excited to stay here and boy did we regret it. We felt like we stayed at a regular hotel on the side of the interstate. We expected a deluxe resort to provide an experience that exceeded our previous stay at a Disney value resort, however, we found the opposite to be true. Throughout our stay, we rarely felt welcomed or valued by cast members, and the little touches that made our previous Disney vacation feel magical, such as warm interactions and thoughtful housekeeping, were absent. No one acknowledged you or cared that you were there. Checking in was a fiasco. They were 2 hours late getting our room ready and no one was apologetic regarding this inconvenience.   We also found the gift shop and arcade to be surpringly small and lacking compared to once again, the previous value resort we stayed in. While we appreciated the resort's location and pool, the overall atmosphere and guest experience did not justify the significantly higher price. We left feeling that our previous value resort delivered far more Disney magic and a much better overall value. We regret booking deluxe and may not again. Further, the resort perk extra magic hours need to be adjusted to what they were before covid. 30 minutes prior to the park opening isn't really a perk. That should be a full hour. We actually came on this trip immediately following a cruise and all we could keep saying was how much better we were treated by that company's staff, so we will probably never cruise Disney either. Overall, this entire trip did not reflect the Disney we are accustomed to. We saw a ton of trash on the ground in all of the parks, and this is not the usual there. I also saw a ton of cast members on their phones, disinterested in greeting or acknowledging anyone, and hiding in the bathrooms talking and playing on their phones. This is VERY unlike any previous Disney experience we've had. It was truly almost bizarre how bad it was. We did send this entire review to Disney customer service, hoping to maybe talk to someone about the experience so they could get specific details and try to improve the situation for future guests. We received an AI copy and pasted response. They couldn't even be bothered to address the fact that no one else could be bothered. My advice is if you want to splurge on deluxe, definitely skip this one. It really is not a deluxe resort.

Fantastic hotel with great service. We were greeted at the front desk by Emily N. She was very patient and knowledgeable about our check-in process. Emily guided us through the process with kindness and professionalism. The hotel was beautiful and our room was clean and well decorated. The pool was fantastic and the service was 10 out of 10. This hotel is a must.

Hotel Rooms, Service and the Staff are all 5 Stars. We stayed on the concierge 5th floor. Called the Stone Harbor Club and It was great !! Breakfast and small bites all day!!! The only complaint I have is petty but have to write about it. I find it insulting how they can charge u $8 for melted one small scoop of ice cream in a cup at Beaches and Cream!!!

Pros: Proximity to Epcot. If you plan on visiting Epcot, you cannot beat the location. It’s less than a 5 minute walk to International Gateway and the Skyliner. Beds were comfortable. Cons: I hated this hotel! Lobby is chaotic and in major need of an update. Doesn’t come close to comparing to other Disney deluxe hotels that we’ve stayed at. The entire hotel just has an outdated feel. Our room was worn with wallpaper peeling. Shower was broken and horrible! You couldn’t get full pressure because it was stuck half coming out of the tub faucet. We had a water view room which overlooked the pool making it very noisy. Room only had a partial balcony, it was about 12 inches deep, room for one to stand only. For over $600/night, I expected this to be much nicer. I’ll stick with Poly or Wilderness next time. This place was not worth the cost.

We stayed here in July 2025. Check in was not great due to temporary construction and a lack of staff to diver us towards reception. Room was pretty and we had a nice garden view. We ate at most of the quick and character restaurant's and food was okay. We purchased food from marketplace to eat in the gardens most lunchtimes, this was spoiled daily with the banging and noise from the construction, thankfully it did not disturb our sleep. We did not enjoy the storm along bag pool, it was wild and so busy, I choose the hotel for the pool for my kids, we were very underwhelmed, and choose the quieter pools to escape the craziness. I did not feel the Disney magic here, location was great.