While the front desk and breakfast staff were truly excellent, this is not a good property. Housekeeping/maintenance are very poor. The carpet needs a deep clean and the exhaust vent in the shower was coated in gunk. Plus, the housekeeping staff seemed to be more interested in finishing their work quickly instead of well (i.e., one day a supervisor kept roaming the hall talking loudly on the phone/radio early in the morning seemingly to wake guests up and another day our room wasn’t cleaned because the staff claimed we had a privacy tag on our door when we did not). The food selection at breakfast was fairly limited each day (with pretty bad scrambled eggs) but the drink station was well stocked. We have not had good luck with the RI chain as a whole lately but this one was particularly bad.
$ 100 pet fee. and not even a area for dogs to relieve themselves! back to Laquinta!!
(Port Orange, Florida)
Jun 30, 2023
while I appreciate the room , with a full size fridge, microwave, and all that goes with a kitchen, a separate seating area. this room could have been Alot cleaner! they charge you a $100 pet clean up fee, for what, from what I see, all nastiness is from the two legged animals! then there is NOOOO area for your dog to even relieve himself outside. By the time I got to the little 2x2 patch of grass behind the building, my dog had to pee on the hot concrete! what a ripoff!
All the Right Things -- Well Done!
Jun 22, 2023
Great staff and the cleanliness of my room and the hotel in general was great! From housekeepers to hotel maintenance to front desk and security, follks were friendly and polite, offering a greeting, even in the hallways. I had a studio suite, the cheapest room...but being a frequent user of Residence Inn Marriott brand, I like these better than full suites because because they feel roomier to me. The bed was comfy with crisp white sheets, the bath/vanity area was well laid out, and the amenities (bar soap, shower gel, shampoo, etc.) were good quality. The overall room arrangement was nice...very logically planned. The A/C was nice and could be controlled with a "real" thermostat...not just a portable unit with no ability to set actual temperatures. Little to no noise from the unit. My room was at the end of the hallway...nice and quiet. The shower had great pressure and volume...and plenty of white fluffy towels! Fridge and microwave were great to have--I did not need the actual stove provided in the room. The price was good...and even better with discounts I got. Full mall and huge range of restaurants within 2-3 minute drive. The breakfast was plentiful...scrambled eggs, bacon, sausage, oatmeal, waffles, fresh fruits, and full range of breads to toast. Basically somefhing for everone. The only downfall were some other guests, not the fault of the hotel. Wearing only bathrobes to breakfast should probably be done ONLY at home...but okay, whatever. BUT...Bare feet in the breakfast area, eating food off your plate as you go through the line, and licking your fingers before touching utensils used by others in the buffet line is rude and disgusting. Sadly...I saw all of this...which drove passing up some items in own my selections. The coffee and to go cups were very helpful. I finished my stay with a fresh banana from the breakfast bar on my drive home. Great hotel and effort by all...highly recommended!
Apr 21, 2023
Contrella at the front desk started us off with a great experience at check-in. She was pleasant, welcoming and friendly. Great job at explaining all the amenities offered as well. The hotel itself is clean and updated. Pool area was great with plenty of chairs, bbq area and tables with umbrellas. Good mix of families and couples. The staff at the breakfast area was AMAZING! Everything was well stocked and they did not stop cleaning the entire time. We had a great view of the airport runway from our room so it made for great sights. The room was well stocked with everything we needed to make our own simple meals. Ice Maker in the room was an added bonus as well. We are from NY and extra picky about our hotels and room cleanliness. We would def stay here again.
Mar 14, 2023
Contrella at the front desk was so helpful to get us an accessible room.
Kaitlyn when she saw us struggling to get in the door with our luggage was so helpful getting us in and also escorted us to our room and getting us inside.She definitely went the extra mile to help us.
Shirley cooked a wonderful breakfast complete with blueberries for the waffles and a large variety of other breakfast items. The bacon was cooked great.
Thank you to all at this Residence Inn. We will be back.