TripAdvisor Traveler Rating

Dump hotel dont clean rooms bar does not open at 5pm can sometimes be 6.30pm and they still close at 10.30pm ive still got 2 weeks to go here and am booking a different hotel this is without doubt the worse hotel ive ever stayed in and ive been to India and other 3rd world countries

After coming to this hotel for nearly 20 years , I have changed hotels when I return in Sept 2026. The grounds are nice but the rooms need ripping out and everything replacing. My biggest reason for changing hotels was housekeeping. I had to clean my room myself. Buy air freshners. I had to go to reception many times to have sheets changed. I don't come on holiday to clean up. Very disappointed as it was such a good hotel and fantastic location. I use to feel safe but don't see security anymore. I can see this hotel closing down. Did complain as we were getting bite , they moved us. D9nt know if we will ever return unless it has a full make over. Dont think mr rosen would be happy if he could see how much his hotel has declined.??

After spending 3 weeks in this hotel I can safely say it will be the last. I have been using this hotel now for several years and it’s a shame it’s got this bad. After many visits and even meeting the owner Mr Rosen when he was alive we used to think this hotel was great. Great location, cheap and cheerful and what sold it the most was the fact the staff went above and beyond to make your stay feel as best as can be. Sadly not anymore after the passing of Mr Rosen. We arrived and the 2 rooms we always stay and had reserved nearly 8 months in advance where “unavailable” due to “maintenance” but yet we seen several people stay in these rooms throughout our stay. We had to be moved from our first room due to the shower not working and the bath being blocked resulting in us not being able to shower in 37 degree heat for nearly 48 hours and the smell was very foul due to the blockage, our next room was just as bad the toilet over flowed randomly and the hotel handed me towels to clean it myself and the engineer came the next day to look at it flush it once and said “it doesn’t look bad to me” and walked away. The mattress had springs poking out everywhere. The fridge stopped working resulting in all our food being spoiled and they took one from a vacant room across the way from us. When it came to us to move room they gave us one hour to do so and couldn’t give us the keys until nearly midnight as there was no one to clean it for us before moving into it, so at 1am on the night of my wedding anniversary we had to move rooms (not ideal to be doing). The time we spent there I had to complain to be able to get our sheets changed as housekeeping apparently come every 4 days instead of everyday and yet we didn’t get our first housekeeping done until day 9 after I complained and yet had to complain 2 more times to get it done. The housekeeping going by refused to give us towels as our room number wasn’t on the list to receive towels as we where only meant to have clean towels every 2 days, to the point I had to either go to the pool and use the towels meant for the pool or complain once again to reception. After 8pm security is basically non existent unless you walk past the store room or the main gates which quite frankly they don’t check anyone other than cars. The restaurant was only open for breakfast which wasn’t very nice and had very bad service, the bar was good as per usual but it’s a shame the pool tables where in need of some work as they where breaking a lot and the gift shop was very good because of their staff mainly Jeff he was a true gentleman I had many conversations with him and honestly he was one of the only good staff we met our entire stay. We had spoke to housekeeping a few times too which begged and pleaded with us to complain more as all their hours had been cut due to the hotel trying to make cut backs on spending and a few of the housekeeping staff started at 8 am working until 12 midnight just to try and make some money. There was several animals in the carpark ranging from the cats we enjoyed seeing on all our visits but this time they where accompanied by a huge possum and a few raccoons which we where told not to worry about as they where “friendly and won’t bite you”. The welcome staff at the desk to the side of the reception where also very pushy to try and get the timeshare sales to the point I literally had to tell the guy to leave me alone as I felt he was harassing me as every time I walked past him he kept walking over to me trying to get me to sign up to his talk. The place needs a serious revamp and deep clean to the point that the carpets left your socks pure black after walking across them once, the bathroom was disgusting and the desk and other surfaces where filthy to the point I wiped them with baby wipes and the amount of dirt that came off them was disturbing. Maintenance started at 07:30 by the guys changing aircon units which left them at the top of the stairways and the general Area around the grass at times was very fouled by guests with animals not cleaning up after them. The smell at times got really bad too due to the fact some guests sat on the stairs smoking cannabis which ok I get it the stuff is legal in Florida but surely shouldn’t be allowed to be smoked where people have to walk through with their children. The amount of ants, flies and cockroaches in the rooms where very bad also to the point we had to go to Walmart to buy bug spray to try and resolve the issue even though we left no opened food in the room at all. I can whole heartedly say this was the worst experience we have ever had in Florida and the Rosen inn. I hope that the senior staff can read this and correct it. The managers I spoke to did apologise which credit where credit is due they did resolve our issues but more and more came to the point we just wanted to move hotel. I hope that you may find this review helpful and I hope it makes you’s think twice before booking here.

My family stayed at Rosen Inn International from June 26 to July 10, 2026, on a fully pre-paid package holiday. Despite our accommodation being 100% pre-paid, hotel staff processed $357.09 in unauthorized debits from my credit card during our stay. ?While $209.61 was eventually refunded, $147.48 remains missing 4 weeks post-checkout. Hotel merchant logs reveal their finance team attempted an invalid authorization reversal (RVRSL AUTH) on settled transactions rather than issuing a standard direct merchant refund, leaving our funds stranded. ?Even more concerning, front desk staff repeatedly assured us that our card details were deleted from their system. However, staff retained our credentials and made two unauthorized post-checkout charge attempts totaling £312.79, both of which were flagged and blocked by my bank's fraud prevention team. ?Multiple formal emails to Guest Services and Corporate Finance have been completely ignored. This matter will be formally submitted to the Florida Division of Consumer Services (FDACS). Exercise extreme caution with your card credentials when staying here.

Just spent 14 absolutely fantastic night's at this hotel with my family of 4. I genuinely cannot praise it enough, from the moment we checked in (after a 9 hour flight and a 2 hour delay) we arrived at 10:30 local time. From the moment we arrived until the second we left we where treated like royalty, from the front of house staff, the bar staff all of them couldn't do enough for all of us. I have to give a special mention to Wendy at breakfast every morning, she made a bee line for my two sons every morning and asked about their previous day and what they where doing the current day. My youngest son got up every morning and asked about her first thing! Also the lady that worked in the bar i can't apologise enough for not remembering your name but the way you treated my son with such compassion and patience I will never forget it, thank you so much! Anyone with a younger family and what a fantastic hotel I would highly advise to stay at the rosen inn international, when we come back to orlando I wouldn't stay anywhere else. Thank you all so much for making our 1st trip so special