TripAdvisor Traveler Rating

Exceptional Stay — The Service Was Absolute Perfection! ????? What an outstanding experience at the JW Marriott Camelback Inn! The property is beautiful, but what truly made our stay so memorable was the exceptional service from start to finish. Every single person we encountered was warm, genuine, and went out of their way to make us feel special. A huge thank you to Nachy at check-in, who was so incredibly kind and welcoming, and Barry, the concierge, who truly went above and beyond! Jordan and Mariana at the pool were absolutely fantastic — their attentiveness and service were incredible. Madison, who gave me my massage, made the experience so relaxing and wonderful. Even the bellmen and the breakfast servers were outstanding, always friendly, helpful, and attentive. What impressed us most was the consistency. It is rare to experience this level of hospitality across every single department. You can tell the team genuinely cares about their guests and takes pride in what they do. Five stars simply aren’t enough! The service was perfection, and the staff are what make this property truly special. Thank you to everyone who made our stay so wonderful. We can’t wait to return!

Amazing Girls Spa Weekend Experience! We were pleasantly surprised by this resort! I love the layout of the hotel. We were upgraded at check-in to a great location and view. No complaints about the room. We ate on site many times, including at Jack Rabbit (pool restaurant), Rita's Cantina and Ora Cafe (spa). Each one was delicious! All staff were kind and accommodating. Before arriving, I let the guest services manager know that we were celebrating an event, and they sent champagne and treats to our room one night. What a thoughtful surprise! The location is so tranquil and serene. The grounds are gorgeous, with thoughtful desert landscaping. We sat on the patio to watch the birds and animals in the mornings. Then there's the spa! We didn't book anything before arriving, so we were glad there were massages available the following morning. We scheduled massages at 8am and were able to use the other spa amenities until 6pm. Their new remodel is state of the art! We got to use the acoustic vibration chairs, infared chairs, steam room, sauna, cold "plunge," showers and separate pool. My massage therapist, Kristina, was amazing!!! I will definitely be back!

I have had the luck of coming to a conference here every September for 15 years now and this place is always great from a comfort and conference perspective. Rooms are spacious as casitas and you get great views of the desert. Conference center is well managed and supports speakers. All of that was true again this time, but there were two issues. First, I don't know if we had our room cleaned with the door open or something but there was a pile of little seed covers or leaves right inside our door when we got in and they seemed to match a wedge like the door was open). No big deal. Then went to the restroom and was surprised by a cricket jumping out of the toilet and another cricket hiding under the front overhang of the vanity. Next day, I went to the conference and my wife to the pool and when we came back we could not get in our room. Then the benefits of casitas became a hot, long walk to the lobby where they redid our keys. Walked back and they still wouldn't work. Drove back to the lobby, now irritated. First trip there were no apologies. Second trip I was visibly miserable. and a woman with long dark hair asked me if I wanted a bottle of water, apologized, and sent security so I did not have to come back again. Not sure where the first guy missed out on that approach. Went back to the room and the keys still didn't work, but security was right there and unlocked our room. Turns out the new door handles were having an issue with the privacy latch getting stuck on (which blocks cards from working), so only the security guy could override it and then show us how to keep it from sticking again. Security guy was great, second lobby person was great. First lobby guy needs some training.

This is a wonderful resort. We have stayed here several times over the years. The rooms are large all of which have small patios. The food at the resort is terrific: great breakfast buffet, Hoppin' Jack pool and restaurant is fine for lunch and Rita's offers a good dinner menu. Property is well maintained and lovely. Our only "complaint" does not concern the regular issues guests might have but concerns the treatment of the pool staff. These "kids" are wonderful: great service, helpful, efficient. But, they do suffer by wearing ridiculous BLACK and/or Dark Blue uniforms!!! In the heat of the summer, this is absurd!! Several of the kids, clearly sensitive to the sun, wore long sleeve t-shirts under the uniform shirt. And, all wore black sneakers. All in all unacceptable uniforms for this climate. GET THESE KIDS WHITE UNIFORMS! COTTON, LINEN, RASH GUARD/SUN RESISTANT, CLOTHING. And provide the staff at the expense of Marriott with white sneakers. And, don't charge the kids for new uniforms. Marriott can afford this. Change the uniforms and give these hardworking kids a break!! Hopefully, someone will see this review.

Stayed in July-August, low season. As a Titanium, paid for the highest level of guest room before a suite, the sundeck casita room. Attempted to use Suite Night rewards, denied. No upgrade at check in. Room was old and dusty. Late check out on Tuesday in early August? Nope, "sold out, fully booked", although the parking lots, pool, etc., conveyed a different story, empty. Very disappointing b/c there are so many amazing resorts in Scottsdale we could have picked for less money but chose a Marriott property. Stays like this have me questioning the value of loyalty to Marriott. I think I'm done. We won't be back.