TripAdvisor Traveler Rating

Knew via phone call prior that I was going to be checked in by security. WiFi took awhile to warm up first morning. Beautiful property pools were nice, Would have loved to try the restaurant on property, definitely closed more than open. Plenty to eat near by. Spacious and purposed rooms. Definitely would stay again.

I booked in the resort on business for 3 nights, rationale being the villas are good value and have lots of space and facilities such as full kitchen and washing machine. This place is clean, tidy and the rooms are well equipped. The WiFi isn’t good in most places so if that’s important to you consider other options. The nature of my review is the experience with the staff. Day one, after a run went for breakfast just after 7am which is the stated start time for breakfast. I was told “the cook hadn’t arrived and they didn’t know if they would”. I then went to the front desk to tell them as the staff in the ‘market place’ didn’t seem too concerned by this. Front desk called me in my room just after 8 to say breakfast was now being served. Breakfast is extremely limited but that’s as it is and I guess ok for some. Day two, went for a run, came down for breakfast to be told the cook hadn’t arrived and the place in darkness. I said to the lady this is two days running and it’s supposed to be available from 7am, lady said “it is what it is (the go to phrase for not taking responsibility)”. I replied that really doesn’t help me. She followed me to the door and locked the door behind me despite the fact the breakfast area is home to a store where you can buy drinks and snacks (which is also supposed to be open at 7am). I went to the front desk very annoyed to tell them and they weren’t moderately concerned with the guy telling me he’ll call them to see what’s happening. I said I know what is happening, no cook, again! Not being able to get breakfast I went back to grab a snack and drinks. The door was still locked but the lady let me in, I asked if I could get water and a snack. She replied she wasn’t sure she would serve me as I’d been rude to her. Clearly not true, just another diversion from the crux of the issue. I asked her to tell me how I’d been rude, she just repeated I’d been rude and she wasn’t serving me. I left and by this point I’d decided I was checking out a day early. Breakfast wasn’t available and WiFi wasn’t good, worse still the staff I encountered were not good, fairly flippent and unconcerned by things that weren’t right. At the front desk when I went to check out the guy never once asked why I was leaving early. The manager arrived as he was checking me out and he asked her for assistance as he had difficulty navigating the system to erase the change for day 3. The manager helped him in front of me and again never once asked why I was leaving. For those reading who understand this, you just know when the staff aren’t interested and nothing will make that better short term. If you want to vacation here and cater for yourself in your room I think it will be adequate. If you want any level of service and even want the hotel to just do the things they state then avoid. If you are travelling on business absolutely avoid, it just doesn’t work. This review will likely get the obligatory “thank you for your review, we value your feedback response”. This will be false and I would generally advise anyone to steer clear of the resort. The hotel management would be better invested in improving themselves and the staff opposed to generating fake responses to poor reviews.

This place is a dump. We are here for a promotion through our time share. We purchased at Orange Lake Resort in Florida. If we had come here first, we would have never purchased. Dated , dirty and I just killed a baby roach in my bathroom. Stay away.. I’m going to try and go to another hotel.. Cannot stay where there are roaches.

This was a last-minute trip to kill several tasks with one stone. It was pleasant stay and yes it was crowded due to a holiday weekend but we took it all in stride and just coasted with the flow. Lots of positive feedback has already been posted so I'll list the few cons here as well: 1. More umbrellas for shade in the water slide pool area. 2. Cooling misters in the outside patio areas by the restaurants and more umbrellas in these areas too. 3. Upgraded/expanded parking lots with larger vehicle spacing. 4. Longer restaurant hours. Suggest closing at 10 p.m. 5. Allow use of the indoor portion of the restaurant seating for breakfast dining. Getting our meals in to-go containers is NOT what I have experienced at other resorts.

The resort and its staff was amazing. The location and surrounding area was very easy to navigate. We will be back!