TripAdvisor Traveler Rating

We stayed at this resort for 6 nights in a 2 bedrooms villa with 2 small children. The check in after a long journey was unnecessary long as we queued to check in and then had to queue again at guest experience for our key. This was just a salesperson trying to book you on a resort tour in order we presumed to buy into it. Not what you need after a long journey. It’s a bit dated in places and needs an upgrade disappointed that the table did not fit on the balcony with all 4 chairs around it so impossible to take meals outside. Needed a smaller table. The downstairs villas had a patio which was much wider so could accommodate all chairs. The pool was lovely although the same half drunk drink remained at poolside for 3 days before it was finally cleared away. The craft centre was great and so to the staff member and the prices were very budget friendly. Yes would return but a few updates would be good

We absolutely love this property! We booked this for a stay for my daughter’s college graduation. Our villa was so beautifully appointed, spacious and comfortable! Everything you could possibly need is provided and it truly feels like a home away from home. We have four young adult daughters and when we travel we rarely come upon a property with rooms so perfect for us- plenty of bedrooms yet we all are able to stay together— so much more fun than renting several separate rooms like we often have to! The property is gorgeous with pools all over the place, waterfalls and beautiful grounds. We are just delighted with it. Finally, I must mention the spectacular and friendly welcome at check in. Manny was so kind and helpful, going out of his way to explain the details of the property and welcoming us so warmly. He made us even more happy to be here!!

We came for a mother daughter week and I was not impressed. The facilities are very clean and that is the best I can say. We booked a 2 bedroom condo for six nights and we're assigned a second floor unit. We could hear the sound of walking and even water running in the unit above us- early morning and late night. Coffee spilled on their patio dripped down onto our swimsuits that were outside drying. The large 6ft. towel bins are pushed through the parking lot at midnight and 1am making incredible amounts of noise and I was woken up this morning at 7:45am by the gardner using a leaf blower. It went on for over 20 minutes! If you have little kids this place is great- and clean. If you are an adult find a place that us quiet and where kids are not allowed to run around unsupervised. (Like the gym- where they play on the equipment and hotel employees pretend like they don't see anything to avoid conflict.) I was also not happy they were calling my room to try and pull me into a timeshare/vacation club promo when I told them I was uninterested when I checked in.

This resort was chosen as we traveled with grandchildren. It was fabulous and older couples are there without kids as well. The accommodations are truly lovely; spacious with lots of light, a very well appointed kitchen, many pools and often with water levels just right for young children. An activity room with welcoming staff. And LavAzza coffee with the to go shop. What more could you want?

The room was fine for the most part; I don't feel that it was as clean as it could be though - i found it gross that the remote controls didn't have sanitize wrapper on them. The bath towels were in poor shape and the floors were so dirty you had to was the bottoms of your feet before bed. You don't get any type of housecleaning unless you're there for more than 10 days. You can call the front desk and get extra supplies and they will pick up your trash. We only used the adult pool, my husband, over 21 year old son and myself. Our room was in building 10 directly from the pool. The adult pool lacks lounge chairs - 2 days during our stay we couldn't use the pool because there was no where to sit and many of the chairs out were filthy!! There are no umbrella's for the chairs either. There were 4 tables but only 2 had umbrella's. the grill is gross so we couldn't use that, although some people were. The pool deck was never cleaned off all week and the palm trees kept dropping little pods that hurt your feet when stepped on. Never saw a maintenance person all week at the pool. The people in the room next to us smoked pot 24/7 so we couldn't open our balcony doors or sit out side - very disappointed with our stay.