TripAdvisor Traveler Rating

We were in block 5, 2nd floor and found the room to be comfortable. It was clean, cool, we had a great room attendant who kept our room in good shape for the 2 week stay. Although older, and not fancy the bed was comfortable and it was quiet. The buffets were all quite busy as the hotel was full. Not all the restaurants were open each day so the largest restaurant tended to be full a lot. I must say the restaurant staff worked very hard keeping everyone happy in the dining room. I found the food overall to be very good. There were enough options to vary meals each day and if you liked something it was also available. The fish ceviche was always good, fresh! There were few other non mexican tourists at the resort and there were many bus tours in and out over our 2 week stay. It was busy but we were always able to find a spot at the beach each day. They could put more seating at the beach as it is spectacular! We only went to the adult only pool as other pools were busy with lots of kids. Overall it was great, restful vacation. Would recommend this hotel to families and over 50!

We stayed in room 1210 in block 1. The view from balcony is very nice. Unfortunately the AC would barely keep the room at24C even after complaining twice, the bathroom is very small, shower door ready to fall off, Luke warm water from shower, toilet seat ready to fall off and no potable water from taps. You are allocated one big bottle of water in your room each day. We were told that buildings 5-6 are newer. Pools all got very dirty each day, scum very apparent. Iguana poop everywhere and they often climb on your chairs. They do try to clean it up promptly. Buffet food is below average with the only hot items being omelettes and pasta. Although the Ala cartes food was pretty good, you had to get up early to go wait in line for a reservation for that day. Entertainment in courtyard at 8pm was always really good, entertainment staff got people up dancing and the music was of good quality. Bar drinks were good but buffet juices were badly watered down. Coffee was too weak for our tastes but found a shop across street that was good. Depending on tide beach was nice to walk on, water was good to wade in, waves fun for younger people. There are Tiger Eels in the water but they are harmless. Budget to eat off resort at least a few times. La Vita Dolce is excellent. Upsides are cheaper resort and shorter flight(4.5hrs from Calgary). We will visit PV again but not this resort.

We had a wonderful experience at the hotel. The room was a bit dated, but you get what you pay for. The food was amazing, the beach was very nice, and the ocean view is breathtaking. I would just ask staff to warn guests before you change toilets - we came into our room once to find out that the toilet needs to be changed, and we weren't warned. They were also changing the roof while I was there, so parts of the hotel were inaccessible. Puerto Vallarta is about 30 minutes away by car, so remember that this hotel is not in the city. It's much better for a peaceful, quiet vibe. Although there were children in the hotel, there is no kids club, so take that into consideration. However, there are plenty of activities to keep your children occupied. Finally, I wanted to extend a big thank you to the following people for amazing service : - Eduardo Zepeda - Luis Romero - Imelda Juan - Karina Alvarado

We have been going to this location for about 7 years. We have noticed a big decline this year in the food it never has been very good but it has gone down. We also noticed the grounds not been kept as well as they have been untrimmed hedges and uncut lawn areas. There was a big notice in the amount of grounds keepers much less then in the past. The bar was ok except they have gone to plastic bottled pop. As you can imagine once it has been open and sits for a while it is not good. The staff was great but a lot of the old staff is gone.

Staying at this resort entertainment is very good food so so. Only one really bad experience we lost tiffany glasses by pool 1 and one guest drop it off at Entertainment booth and even with proof that it was my glasses they kept saying nothing was brought to them very disappointed about his. Friendly people but even with proof of another guest bring it to the booth they keep denying they never had them.