TripAdvisor Traveler Rating

The resort has 6 complexes that each have a pool and bar. Building 5 and 6 are the farthest from beach. Upon arrival room was clean, 1 ltr of bottle water waiting, Ac worked great, and bed was very comfy with 4 pillows. Our room was able to feel like a cooler when you entered after a hot day outside. Water replaced each day. Our maid was amazing who gave us towel animals each day. At end we had many towels to use. Ate at buffett outside Building 4 and had many options for any type of foodie you are. Never would go hungry ?? and after 7 days we were not sick of buffett food. Went to Jap Jap and Italian restaurants which were both delicious. Just note the Italian also is Mexican and only restaurant that is air conditioned. All other dinning is open air with fans. There is a smaller buffett for breakfast and dinner by block 5 and another bigger buffet by block 2. There is a snack bar during day by block 2. We did not go as buffett was suffice for us. Drinks were great never had issues as use bagged ice thats delivered daily. Pop was poured from bottles and always had water stations with ice to fill bottles or cup. The beach bar had amazing bartenders who remembered your order and you did not go thirsty. Any staff we encountered was friendly. Block 5 pool the quiet adults pool which is nice. Beware iguanas roam around and may swim in pool at times. They do close after to clean. Each night pools cleaned and maintained for next day Towel stations are open 9am to 5pm daily which you can exchange daily. Block 1 and 4 pools often packed loud and crowded with people who play their own music. Many traveler's we met are repeat guests. We heard bad and good however for the price point we paid and what we received it's now high on our list to return. Resort close to walk to market and stores if you like. Felt safe and even taxi stand a few feet from front parking lot. Overall upon our return home we definitely missed being at the resort and already planning when to go again. Don't let the bad reviews scare you... go to form your own review and experience.

Dangerous if you try to play volleyball

what's up with jaime people, he is very aggressive. was actually there when he tried to kick people out of the beach. all hotels, restaurants and places need to know they don't own the front beach, anyone can be out on the beach and do as they please as long as they don't interfere with other people, upper management needs to do something about this guy and how they conduct business.

The place was completely filthy for majority standard. The service staff was horrible and the atmosphere was boring. Never again

I have a trip planned for January and I am trying to find an email address for the hotel and for a wedding coordinator, anyone have any details or even a Whatsapp number as I am from Canada.