TripAdvisor Traveler Rating

We had a wonderful experience at the hotel. The room was a bit dated, but you get what you pay for. The food was amazing, the beach was very nice, and the ocean view is breathtaking. I would just ask staff to warn guests before you change toilets - we came into our room once to find out that the toilet needs to be changed, and we weren't warned. They were also changing the roof while I was there, so parts of the hotel were inaccessible. Puerto Vallarta is about 30 minutes away by car, so remember that this hotel is not in the city. It's much better for a peaceful, quiet vibe. Although there were children in the hotel, there is no kids club, so take that into consideration. However, there are plenty of activities to keep your children occupied. Finally, I wanted to extend a big thank you to the following people for amazing service : - Eduardo Zepeda - Luis Romero - Imelda Juan - Karina Alvarado

We have been going to this location for about 7 years. We have noticed a big decline this year in the food it never has been very good but it has gone down. We also noticed the grounds not been kept as well as they have been untrimmed hedges and uncut lawn areas. There was a big notice in the amount of grounds keepers much less then in the past. The bar was ok except they have gone to plastic bottled pop. As you can imagine once it has been open and sits for a while it is not good. The staff was great but a lot of the old staff is gone.

Staying at this resort entertainment is very good food so so. Only one really bad experience we lost tiffany glasses by pool 1 and one guest drop it off at Entertainment booth and even with proof that it was my glasses they kept saying nothing was brought to them very disappointed about his. Friendly people but even with proof of another guest bring it to the booth they keep denying they never had them.

Just got back from a great 7 night stay.The wife and i agreed this is a great resort for value.The views at night overlooking the beach, ocean , mountains and town of buceries lit up are amazing.The food is good, and so are the drinks, nothing fancy, just good food .If you are a serious foodie and expect butler service then dont come here. Positives 1.location- walk to village for markets or great tacos. 2.Adult pool only plus 5 other pools 3.2 buffet restaurants- one is themed for different dinner experiences. 4.cleanliness of resort 5.staff very friendly and helpful 6.easy to get around resort, flat 7.beach _ goes forever 8.ac in room worked great 9.check in and check out was seemless, no issues 10 STAFF Negatives 1.ala carte line up for 1.5 hours at 630am to book them(no thanks) 2.limited alcohol cheap name brands no high end alcohol 3.no coffee machine in room 4.resort a bit dated, needs upgrade but not too bad.

Housekeeping service at the all-inclusive resort was disappointing. Our room was frequently left uncleaned, and on several occasions we had to wait until the late afternoon for it to be serviced. Left out our cleaning sign early everyday. We had to call somedays to request cleaning, which should not be necessary at a resort of this standard. Overall, the inconsistency and lack of attention significantly impacted our experience.