TripAdvisor Traveler Rating

2nd time here. Wonderful and friendly staff at Las Palmas By the Sea brought our business back. Special shout out to Saul and Hugo especially for entertaining our teen children (and ourselves) as much as they did with water sports and beach games, and for doing an all-round incredible job keeping a positive vibe at the resort for our holiday. Eduardo, Carlos, and Oscar took great care of us during meal times and when it was time to relax with a cold one by the pool. Rooms were cleaned everyday to our satisfaction. Can't say enough about the staff at Las Palmas; our week was amazing simply because of their efforts and accommodations. Hope to return in the future and spend more time with the great people at Las Palmas; thank you for a most memorable holiday with you all.

We arrived a bit later in the night, unable to get food or drinks, check in was a weird experience like they had never checked in guests before and it took forever. Our first room was tiny and gross and asked to be moved to next day, we were ensured we’d get a room with a balcony, which surprise that did not happen. Our friends and their children were on the trip as well and had bed bugs!!! Food was Cuba standards at best, when you pay Mexico prices you think the food would be a little bit good. The beer was good but the other type of drinks were so sugary as they over used the syrup. In our group of 9, 6 of us got food poisoning, which some of us are still suffering with a week later. The beach is nice and everything else is pretty poor. We stayed in PV last year and were blown away by the resort but unfortunately we couldn’t book that resort. I would never recommend this resort.

There are resorts that will give you everything you need to have a stay - a room, some food, beach towels, room cleaning. However, Las Palmas by the Sea is so much more than that. For us, this resort gave us what we value the most - feeling welcome and taken care of. We felt like we joined a great big family, not just with the many guests who became friends, but also the staff who went above and beyond in their care and attention to detail as they served us. They were gracious and giving, doing their best to accommodate the guests and us to the best of their ability no matter what role they served. I wish I had everyone's names to thank them personally here (we did that as much as possible there). Here are a few: Saul - kayaking man! Guadalupe - poolside server! Luis, Carlos, Edgar to name a few of the excellent servers in the restaurants who always had a smile and were eager to help us out. Thank you to the ladies who greeted and seated us and those who made the omelettes, paninis, pancakes (my husband's favourite). Attention to detail and a smile even while standing behind hot grills. The daily poolside entertainment and evening entertainment led by Ramon and his colleague (sorry I didn't get her name) was incredible and so much fun! They have so much energy and well planned activities! The gentlemen at the front desk and the porters and concierge services were all polite and happy to help with our many questions. We want to thank Alejandro for his words of wisdom about transportation in PV and providing answers to some of our touristy questions that may have seemed kind of obvious but he never made us feel bad for asking them. Thank you to the cleaning staff who worked to make sure that with all those people there, the grime that is going to happen was never there for long. I often feel that this is such a thankless job, but so necessary as sometimes people leave a lot of messes, don't they! The whole resort was clean and tidy even in areas that could have easily been neglected (even polishing the bird poop off of the statues). And the maintenance workers putting fresh coats of paint on the garden walls . . . it looked very sharp. The kitchen staff and cooks made an incredible array of delicious foods to keep us more than nourished. You could eat your way through the day if you chose and such beautifully prepared and scrumptious fare, too! It is an ideal location right on the beach and also close to transport and other necessary amenities (shopping, dining, pharmacies, etc). A quick and cheap ride on the bus out to Old Town and the Malecon which was a lovely day out with much to see. OVERALL, my husband and I HIGHLY recommend this resort. . .

This was a great experience with my family of 5 the staff are nice, kind, and have great hospitality they do events every day like volleyball, waterpolo karaoke (etc) I would advise drinking a few drinks before doing these events.(free) the buffet here is not the greatest but there is a snack shack where a great cook will fire up some burgers with fries. The breakfast here is lacking a bit but it really depends on what you get. 4/5 stars it’s not high end but it’s a perfect budget vacation. It’s very niche, but a downside is the showers here the water kinda gets everywhere and it’s right beside the toilet so you might have some wet feet while expelling yourself.

We were there for a total of six weeks, and overall enjoyed it. However, our second week there, both my husband and I came down with the flu and we were both really sick and couldn't leave our room. I called the desk and could barely speak for the coughing to see if someone could bring us a bowl of soup and was told they didn't offer room service. So we went without that day. No follow up to see if we were okay. Nothing. That was really disappointing and concerning. I did see a waiter carry a huge tray of food to another room days later for a couple that held their wedding there.