Bahia Principe Grand Bavaro is a sprawling resort situated on a beautiful white sand beach. Extensive facilities, as well as a wide selection of dining options, entertainment and fun daily activities are available for the entire family.
Round-trip airport transfers
Towel service on beach and at swimming pools
3 à la carte dinners per one-week stay with prior booking
Guests have access to the restaurants and facilities of Bahia Principe Grand Turquesa (except buffet restaurants)
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
when I had a emergency with my son then Guest service people were so helpful, specially Girl name is Angel and don't remember another guy name , they were so kind and helpful . They need to improve check in service when we arrive because it's take almost two hours, also every Room needs enough towels . Food was great.
Worse resort I have EVER been to
(New York City, New York)
Jul 19, 2022
I don't even know where to begin, that's how bad this resort is.
The resort is huge so they fail in a lot of places. Completely unorganized, lazy, and sloppy.
The front desk employees have no idea what they're doing and customer service seems to be none existent. Check-in took over an hour. For every group, they had to make a call or go to the back to figure something out. After finally getting our room, it took an hour for our luggage to arrive. Even with calling the front multiple times to complain. And of course no one could help. They would just get upset because you're upset. Didn't get our towel cards. Had to go the following morning to get them.
They don't know how to handle customer situations and ignore you if you give them attitude. But what do you expect.
The only positive was the food at the buffet. That was pretty good. But we never had a chance to eat at the many restaurants because reservations were booked. The way they have the system set up doesn't give guests staying only 3 or 4 days an opportunity because the people who are there for a week reserve everything right away. Other resorts make you reserve restaurants day of to give everyone a chance. But this place just doesn't care.
My room was cleaned but we didn't get new towels. One day there was absolutely no hot water. We had to tske cold showers, even my 3 yr old. The rooms are full of mosquitos. And the fridge doesn't get refilled everyday.
This place needs major organizational changes. Please do yourself the favor and don't stay here. Find somewhere better even if it's slightly more expensive. Save yourself the headache.