VIK Hotel Cayena Beach reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 3.5
  • Service 3.5
  • Value 3.5

4135 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5


LeeB-Canada (Montreal, Canada) on Sep 13, 2023

The hotel was the most boring and disappointing place we have been to. A/C is almost non existent, no a/c in shops or dining areas. We were a group of 7 people in 5 rooms and had problems in each room, 2 got changes to different rooms that were not much better. No pool bar that was close, entertainment was a joke most nights ( we were there for 10 nights ) no a/c in any bathroom on the whole site. 1 out of 4 a la carte restaurants open that had 3 different menus in alternation that turned out to be what you had at buffet the night before. Pool floor is atrocious, pieces of chipped cement, so that's a great feeling under your feet...NOT. No music at pool or beach until 3 then stopped at 5. This was the most boring place I have been to, key cards to rooms constantly needed to be changed, no pressure in shower, shower head holder broken and never fixed so had to take showers kissing the wall to rinse my hair, and had to sit on toilet sideways because my face was almost touching wall in front of me. Rooms smell of humidity because no a/c and hot and humid as heck in room even with ceiling fan on full speed. I definitely do not recommend this hotel at all.......The only good thing was 24/7 security on beach and resort that made me feel safe.

TripAdvisor users rated this property 2 out of 5

Could be better

Daph L (Laval, Canada) on Sep 09, 2023

Staff : All the staff were very nice , i know english or french are not they first language but they still try to communicate with me . I did a solo trip & the staff were always making sure that i was fine or had everything i need . One thing that catch my attention was the work conditions of the staff , i saw some people early in the morning working everyday in the heat at 5-6 am & they were still there working at night around 23h pm i felt really bad & that give me cold feet knowing the extreme heat we had this week . Resort & Food : 2 restaurant was open when the website said they have 4 restaurant , one restaurant the Trattoria food was very good & fresh but the Buffet beside it the food was bad i was expecting more traditional Dominican food . For the snack bar i was expecting " Snack " & not burger or pizza more chips , candies , cookies etc ... For the activities , the staff are really trying to make us play games or have fun but i just felt like playing kids games . I was expecting to see show or event but nothing , at night is really boring . The beach is nice but those people trying to sell excursion really making it hard for us to enjoy the beach . If you don't pay for an excursion you really going to be bored , theres nothing interesting to do in this hotel . The pool is very salty same as the beach " ocean " . The bathroom shower head are really dirty seem old . The Ac doesn't work very well . There's no elevator so if you know you have some disability you should take a room in the first floor . Would i go back to this resort ? Never The only thing that make this place nice was the staff after that everything is bad & im still wondering the condition working of the staff because working in the morning & still being here at night to come back working again the day after is not human at all . Do i recommend this place ? Sadly i don't for the price i paid for this trip it doesn't worth it at all . The resort was pretty empty . I did read the review but i didn't thought it was that bad but next time i will take the review in consideration & go to a better resort .

TripAdvisor users rated this property 4 out of 5

Great for price

edditty on Sep 07, 2023

We stayed 9/1-9. Lots of seaweed on the beach in the mornings but they definitely did their best to get it cleaned up daily. We initially were in room 3008 and ended up changing the 2nd nite as the a/c wasnt working. Both rooms were a tad outdated but the second room 3125 was much better. The pool could also use some repairs but got the job done. The food, we could always find something to eat but it wasnt top tier. Pizza and fries at snack bar were yummy. Bartenders and most staff were nice. Overall for the price it was a great stay. The ocean swimmable and warm. Would recommend

TripAdvisor users rated this property 2 out of 5

Needs work but staff are nice

Mace_Kealy (Calgary, Canada) on Jul 19, 2023

Firstly I almost never write bad reviews. The staff were all friendly and kinds. That was nice. Food was decent and the one alacarte restaurant was really tasty. Now the stuff we didn’t like. - Beach is filled with thick seaweed, can’t swim hardly at all, and yet a 30 min drive down beaches are great. Can’t snorkel too murky to see anything. -Swimming pool is Salt water! Gross kids were not happy with stinging eyes all the time. -Air conditioning was weak and room was pretty hot most nights. -Pool is falling to pieces and chunks are coming off everywhere. Kids were playing fetch with them. Plus cut their feet on pool bottom regularly. -Evening shows were ok, not fantastic, most was local workers and they try their best. Good on them! Resort is small, but decent. Fix the pool, get fresh water for it, upgrade the air con and it will be a much nicer resort.

TripAdvisor users rated this property 5 out of 5

Great vacation

jeisonc773 (Dominican Republic) on Jul 18, 2023

I spent two nights at this resort, it is so nice, so quiet, food is excellent, the store at pretty close you visit the mini market ask for Indhira, she’ll help you out, she is so helpful. Shows at night are incredible, beach is good, it is not big but you find lounge chairs over there.

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