TripAdvisor Traveler Rating

With the exception of Omar at the Chido Bar the experience was disappointing. The rooms were great but the food options were terrible. Only able to access the two buffet restaurants which constantly ran out of food. Information regarding what was happening at the resort was on the ap but the wifi constantly went down. Was advertised as a new hotel but it was just a renovated section of the Coba resort changed to adults only. The noise from the entertainment was extremely loud and better suited to a Hard Rock Cafe resort. Had to take trolleys to the other end of the complex to access our beach. Concierge service was unable to assist with requests for al la carte restaurants - providing us with the 2 rooms with queen beds we had booked.

First the pros then the cons Pro the room was clean Now the cons. There is no pool service, there is no beach service, there is no room service, there is no food available after 10pm. there is poor customer service with few exceptions. There is no honesty, staff lied to our faces, there is no reliable internet, there is no chance of using your limited a la carte meals, the buffet food was cold, monotonous,and poorly labeled so if you have food allergies, may the odds be in your favor. Food at Coba snack bar was far superior. No nightly shows. Had to go to Coba for that or attend one of the special parties at Tequila which came with an admission fee as well as a $6 charge per drinks…..at an all inclusive? Sandwiched between the Coba lobby and the party pool we were subjected to booming bass from one side or the other from 10am to 1am. Especially unenjoyable when both were booming at the same time. Great if you like techno music I guess. No dedicated beach space and no beach service. The beach trolly lets you off at Tulum beach. There will be children. Very difficult to get restaurant reservations and you are limited to 3 a week, It seems there is new management/ownership. My understanding is that Hyatt is now managing the property and they are making some very poor decisions. We have stayed at Coba twice before and found it fairly positive for a family vacation. We were excited to try Tequila but from the very first day we were let down. I mentioned on check in that I preferred a ground floor room due to a health condition, the room was up stairs. Internet didn’t work on 3 of our 4 devices for most of our ten day stay. Front desk staff were no help, other than Alondra who tried very hard. Service in the lobby bar was terrible, and we were given paper towels when we asked for coasters for our drinks as they sweat all over the table. We regret choosing this resort and our experience here has made us reluctant to return to any Bahia Principe resorts. What a disappointment.

I booked Bahia Principe Grand Tequila – Adults Only for a birthday trip expecting a brand-new resort with a private beach. That is exactly how it was advertised. Reality? A complete scam. No private beach. You’re crammed onto an 8-minute trolley—when it’s running—to reach a crowded shared beach. Nothing about this resort is “brand new” either. At best, they slapped some paint on a few areas. The buildings smell strongly of mold the moment you walk in. I even noted my birthday in the reservation. Not one acknowledgement. Not even a “happy birthday” at check-in. I chose this resort because they advertised a sports bar, and my husband is a huge sports fan. So why on earth is the sports bar not air-conditioned? Not even a fan. Everyone there was sweating and complaining. Miserable. Check-in was a disaster. No one knew what they were doing. Total chaos. They claim to have four restaurants, but that’s laughable. There’s basically ONE on site and it was “unavailable” the entire trip. The others are at different properties and “impossible to reserve” despite being practically empty. The buffet and food truck? Mediocre at best. Same bland food every meal. This was my first time at an all-inclusive, and I genuinely didn’t know what to expect. What I didn’t expect was spending 45 minutes BEGGING for a dinner reservation on my birthday because the app didn’t work (probably because the WiFi barely works). When I asked for a manager, the front desk handed me a complaint form like I was an inconvenience. After insisting, they claimed the manager was “in a meeting.” I said I’d wait. He never came. I eventually asked a random staff member who the manager was and asked them to find him. Shockingly, they did. But then he made us wait another 10 minutes outside in the sun while we were already sweating through our clothes. He finally secured us a dinner reservation—at another resort. That dinner wasn’t even good. And the worst part? We were stranded afterward. The trolley he told us to take had stopped running for the night. So we had to walk 20 minutes back… in heels… at night. Absolutely unacceptable. Between the moldy rooms, misleading advertising, terrible food, useless app, chaotic check-in, nonexistent customer service, and outright lies about the amenities, this place was a total nightmare. I will NEVER return and strongly recommend you stay far, far away. This resort should be embarrassed to open its doors in this condition.

Not a five star hotel! Room fine but bring hand soap, body cream etc. You only have shower gel, shampoo and conditioner. AC loud. Can’t reserve restaurants: all full except if you bribe the person at the front desk at the restaurant. Food at the buffet ok but often cold. Pools ok but no drink or food service at the pool. Music VERY loud most nights until 12AM: so if you like to party this resort is for you. If you like to go to sleep at a decent hour then forget it. Beach is FAR; walking to it is long (1.9 km from Tequila). Very crowded and rocky . Need to take shuttle to get to the beach. Will not be coming back…

Read Arla W’s review. I give her a five star. She nailed it. We are here now, and have another week. This is not a new hotel! There was a bad fire May 25 … so the area that is cleaned up now is supposedly a new hotel. It is not. There is only one à la carte on the property and you can’t get into it! I attempted to get reservations weeks before we came and it was already saying full(through the app) .. Any reservations that you get are located at surrounding Bahía resorts. Tequila DOES not have A beach!!! They will trolley you to another resorts beach with kids!! Food is poor. Same thing every day. Found a quiet pool … no bar! Well it is there… but unmanned other than security and self serve pop and water??? Your room vibrates from loud music from around noon till 11 o’clock.. you need ear plugs!! ( every room , not just ours!)