Begin every day with a promise of new and extraordinary experiences and discover the beauty of this hyper-local luxury hotel. Bringing a touch of glamour to the Riviera Maya, The Fives Downtown Hotel & Residences takes you beyond the expected, offering an authentic and contemporary retreat for travelers to experience the sheer magic of Playa del Carmen. Ensconced between the lively city bustle and the breathtaking Caribbean coastline, this resort is steps from the best restaurants, bars, and boutiques of Fifth Avenue (Quinta Avenida).
The hotel is disorganized and loud (keys do not work, elevator, thin walls). In my opinion and experience, the manager alluded to a racists stereotype between my nationality and that of my friends (tengo tres lenguas). I found the incident very aggravating, but the upper management did nothing to punish or correct the front desk racism. I received a generic copy/paste "sorry" email. The management deceived my friend who spent an additional night by not explaining that his rate did not include breakfast and other things (as he was traveling with me as HHR Diamond)... call it their subtle payback for my email. There are much better properties in Playa del Carmen, save yourself the aggravation, noise, and if you're mixed race (possible racism).
Watch out...they scam here
Jun 23, 2022
Do not trust any of front desk to you any favors...just like in many areas of Mexico, they are out to take advantage of tourists. When my friend had to leave for emergency and I had to get extra night and asked them to assist me...I was charged about 50% more than if booked online at same time, also thought it included breakfast, they let me give room # and eat, then after I ate told me it was not included in my "over-charged" rate like it was for the rest of my stay. When tell them this and explain at front desk, they laugh about it.