Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
Begin every day with a promise of new and extraordinary experiences and discover the beauty of this hyper-local luxury hotel. Bringing a touch of glamour to the Riviera Maya, The Fives Downtown Hotel & Residences takes you beyond the expected, offering an authentic and contemporary retreat for travelers to experience the sheer magic of Playa del Carmen. Ensconced between the lively city bustle and the breathtaking Caribbean coastline, this resort is steps from the best restaurants, bars, and boutiques of Fifth Avenue (Quinta Avenida).
Other fees include
- Government of Quintana Roo environmental tax
Rooms
133
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Room service ($)
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Room service ($)
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Room service ($)
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Room service ($)
- Slippers
- TV
- 1 king bed, 2 queen beds, and 1 sofa bed
- City view
- No more than 8 guests in the room
- 1 king bed, 2 queen beds, and 1 sofa bed
- City view
- Minimum 1 adult, maximum 6 adults
- Maximum 2 children
- No more than 8 guests in the room
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Room service ($)
- Slippers
- TV
Amenities
Age ranges
- Children ages: 0 to 17
Connectivity
Wi-Fi
- Lobby
- Select public areas
- Room
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Marley Coffee | Café | Coffee and Pastries | Snacks | |
| Cantina El Tigre | À la carte | Tequilla bar paired with tapas | Dinner | |
| Mercatto | À la carte | Italian | Breakfast, Dinner | |
| Fives Rooftop | À la carte | Salads, ceviches and grilled seafood | Dinner, Lunch |
Facilities
- Rooms: 133
Health and wellness
- Fitness centre: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
Location
Meal and plan options
-
All-inclusive: available ($)
- All meals plus snacks
- Unlimited international and domestic drinks
- Room only: Included
Pools and recreation
Other activities
- Daily entertainment
Shops and services
- Business centre
- Concierge
- Giftshop available ($)
- Laundry services available ($)
- Meeting facilities available ($)
- Valet parking
- Wedding facilities available ($)
Pool
Rooftop
Lobby
Lobby
El Tigre
Mercatto
Marley Coffee
Fitness Centre
Spa
Wedding
Wedding
Location
Reviews
Loud and Racists experience
elliotferwerda (Orlando, Florida) on Jun 25, 2022
The hotel is disorganized and loud (keys do not work, elevator, thin walls). In my opinion and experience, the manager alluded to a racists stereotype between my nationality and that of my friends (tengo tres lenguas). I found the incident very aggravating, but the upper management did nothing to punish or correct the front desk racism. I received a generic copy/paste "sorry" email. The management deceived my friend who spent an additional night by not explaining that his rate did not include breakfast and other things (as he was traveling with me as HHR Diamond)... call it their subtle payback for my email. There are much better properties in Playa del Carmen, save yourself the aggravation, noise, and if you're mixed race (possible racism).
Watch out...they scam here
jbro725 (Orlando, Florida) on Jun 23, 2022
Do not trust any of front desk to you any favors...just like in many areas of Mexico, they are out to take advantage of tourists. When my friend had to leave for emergency and I had to get extra night and asked them to assist me...I was charged about 50% more than if booked online at same time, also thought it included breakfast, they let me give room # and eat, then after I ate told me it was not included in my "over-charged" rate like it was for the rest of my stay. When tell them this and explain at front desk, they laugh about it.
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
