Overview
Begin every day with a promise of new and extraordinary experiences and discover the beauty of this hyper-local luxury hotel. Bringing a touch of glamour to the Riviera Maya, The Fives Downtown Hotel & Residences takes you beyond the expected, offering an authentic and contemporary retreat for travelers to experience the sheer magic of Playa del Carmen. Ensconced between the lively city bustle and the breathtaking Caribbean coastline, this resort is steps from the best restaurants, bars, and boutiques of Fifth Avenue (Quinta Avenida).
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Rooms
133
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Room service ($)
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Room service ($)
- Slippers
- TV
Amenities
Pool
Rooftop
Lobby
Lobby
El Tigre
Mercatto
Marley Coffee
Fitness Centre
Spa
Wedding
Wedding
Location
Reviews
TripAdvisor Traveler Rating
Very disappointing experience
dalebradley (Newbury, United Kingdom) on May 08, 2025
Felt glad to arrive at the hotel after an awful airport experience. On first impressions the room was large and comfortable. We did not do much exploring on our first day due to a long flight etc. Went to breakfast the next morning only to find that our inclusive breakfast didn’t include everything! The meal on offer was dire, overcooked scrambled eggs, everything day!!!! Soggy tortillas with red or green sauce, every day!!! Refried beans, every day!!!! Sometimes some salty meat or salad on offer. There was a daily special on some days. Rooftop floor lethal, people slipping on the surface and the floorboards all uneven and loose. When they noticed them they put a wet floor sign down. Most of the sun-beds were broken in one way or another and the food selection was expensive and not at all inspiring. Finally the best bar was downstairs but it was only open for a few days of our stay. Also the bars shut at 8pm unless the weekend when it remained open until 10pm, yippee!!!!! I have passed this info on to our travel company hoping they will check it out.
PDC is a bit janky. Roof top is full of « noise », Lola’s food is so so, and Mercatto has good brekkie and nice music.
kennethmB5372BM (Anaheim, California) on Apr 26, 2025
Lola’s chef needs some training in how to make nachos and fry or roast cauliflower florets. Also, the “music” at roof top is crap…either mind-numbing techno or ghetto rap. Both of which are destined for the ash heap of history. Finally, the smell of sewer in the rooms means there’s a plumbing problem. The music at Mercatto is very good though, as is the brekkie.
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