Overview
Begin every day with a promise of new and extraordinary experiences and discover the beauty of this hyper-local luxury hotel. Bringing a touch of glamour to the Riviera Maya, The Fives Downtown Hotel & Residences takes you beyond the expected, offering an authentic and contemporary retreat for travelers to experience the sheer magic of Playa del Carmen. Ensconced between the lively city bustle and the breathtaking Caribbean coastline, this resort is steps from the best restaurants, bars, and boutiques of Fifth Avenue (Quinta Avenida).
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Rooms
133
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
Amenities
Location

Reviews
Horrible mold issue / lovely staff
Karma M on Jan 30, 2025
Many others have complained of the staff, our experience was the opposite. The front desk staff, hotel manager, and supervisors were all incredibly friendly and helpful!!! I can’t say enough .. if it weren’t for them this review would be 1 star and we would’ve left to stay somewhere else. The rooms on an entire wing have a major water issue (all the floors, not just one). The first room we had on the 3rd floor, an interior room facing the courtyard (we had 3 during our 5 day stay and looked at a 4th) the floor was damp upon arrival. We immediately asked for a dehumidifier, went for lunch and came back about an hour later to a completely wet floor, like a sauna. They switched us to a new room a couple floors down, still interior facing the courtyard, the floor was dry but the smell of mold was overwhelming. I tried to sleep with a surgical mask on, *it was that bad*, and woke up not feeling great. The next day we paid for an upgraded room and moved to a suite on the 4th floor with the ocean view, this side of the hotel DOESNT smell at all! I think bc it’s facing the outside and gets sun. And even when we got off the elevator, if we turned the wrong way down the “musty hall,” as we called it, you can instantly smell the mildew. The new room was much better; balcony, jacuzzi tub, kitchenette, etc .. but yes, it is noisy all night. I use a sound machine and ear plugs, so it didn’t bother me. I’d take the noise over the mold any day of the week. My nose was stuffed and my head ached for about a week afterwards. If you’re sensitive to smells or mold, absolutely do NOT stay here. It is in close proximity to the main strip, you can easily walk around which was very convenient. And like others say, Marley is an exceptional coffee shop. Yes, the pool got crowded, but there is also a hot tub section that usually would have a couple open lounge chairs. Bottom line, I wouldn’t stay here again.
Angel!
Jocelynn H on Jan 30, 2025
Angel in the rooftop bar is fantastic! We highly recommend the food and his service. The nachos were amazing and the margaritas also! The roof top pool is such a view. On a clear day you can see Cozumel. Hotel rooms are very nice with small hidden kitchenette’s.
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