Overview
Strategically located in the sleepy and bohemian fishing village of Puerto Morelos, The Fives Oceanfront is a property specially designed to cater to travelers who want to skip the crowds, offering a more relaxed and laid-back atmosphere of fun, adventure, and peacefulness. Offering you transformative experiences allowing you to get in touch with nature, local culture, and slowing yourself down, making for more environmentally sustainable and fulfilling travel. The Fives Oceanfront - Puerto Morelos, offers spacious rooms and suites in an authentic and contemporary retreat for guests to experience this beach village's natural beauty.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Mini-bar
- Slippers
- TV
- Terrace or balcony
- 1 king bed, and 1 sofa bed
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Partial ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Fully equipped kitchen
- Living room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Mini-bar
- Slippers
- TV
- Terrace or balcony
- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Fully equipped kitchen
- Living room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Mini-bar
- Slippers
- TV
- Terrace or balcony
- 1 king bed, 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 8 guests in the room
- 1 king bed, 2 queen beds, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 6 adults
- Maximum 7 children
- No more than 8 guests in the room
- Living room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Mini-bar
- Slippers
- TV
- Terrace or balcony
- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Fully equipped kitchen
- Living room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Mini-bar
- Slippers
- TV
- Terrace or balcony
EPIC Amenities include;
- Ambassador service.
- Pre-reserved area at the pool or beach.
- Complimentary laundry service.
- Private in-room check-in.
- Nightly turndown service.
- Guaranteed same day restaurant reservations.
- Enhanced room service menu.
- Personalized in-room aromatherapy and pillow menu.
- Upgraded bathroom amenities.
- Daily in-room breakfast.
- 1 king bed, 2 queen beds, and 1 sofa bed
- Oceanfront
- No more than 8 guests in the room
- 1 king bed, 2 queen beds, and 1 sofa bed
- Oceanfront
- Minimum 1 adult, maximum 6 adults
- Maximum 7 children
- No more than 8 guests in the room
- Living room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Mini-bar
- Slippers
- TV
- Terrace or balcony
EPIC Amenities include;
- Ambassador service.
- Pre-reserved area at the pool or beach.
- Complimentary laundry service.
- Private in-room check-in.
- Nightly turndown service.
- Guaranteed same day restaurant reservations.
- Enhanced room service menu.
- Personalized in-room aromatherapy and pillow menu.
- Upgraded bathroom amenities.
- Daily in-room breakfast.
Amenities
Aerial
Beach
Beach
Pool
Pool
Pool
Rooftop
Rooftop
Lobby
Lobby
Restaurant
Wedding
Exterior
Location
Reviews
TripAdvisor Traveler Rating
Great to be back
Navigator66099971200 (Edmonton, Canada) on Dec 06, 2024
We always enjoy the Fives Oceanfront. The location is one of its greatest assets. Having stayed at many resorts in and around the area. With the great town of puerto Morelos being right there you get the best of both worlds. Upon check-in this time we noticed a massive staffing change. When ever I see this I worry that something bigger is going on and have concerns of the level of service. There are plenty of new faces and obviously some growing pains. But the level of service is still there. Just sometimes it comes a little slower. Food is great at lunch and you can’t beat Al mare for dinner, roof top is great for breakfast and lunch as well. ( would be nice if you can eat by the pool ) Drinks are always good. Being able to get a bottle of beer is key ( especially if you are on the AI plan) Bartenders at pool/beach and upstairs take their jobs to heart and do a great job We LOVE the beach and the service on the beach is worth the AI package alone. Sadly it was really windy and the beach wasn’t an option for most of our days this time. I think the biggest concern for people is seating by pools and beach. Chairs are a hot commodity and usually gone by 7am. Simply put they need to put in more chairs. It’s might end up being a bit tight in some areas but more beach/pool/ top pool chairs should be on the Christmas list. Also get back the reggae music by the Romarley beach club/pool. It has changed to elevator music by the pool which I find really kills the vibe that we all loved about it. In the end we will definitely be back and plan to continue to come back unless there is a drastic drop in quality ( fingers crossed doesn’t happen ) We Love the Fives and the town!
Not a peaceful visit
gwL6836IB on Dec 05, 2024
I recently stayed at The Fives Oceanfront Hotel in Puerto Morelos, and while it has its strengths, there were several aspects that left me feeling disappointed. **Noise and Uncontrolled Environment** One of the most glaring issues was the excessive noise and lack of control over the environment. The property is far from serene, with loud music blaring from various spots throughout the day and night. It felt more like a party resort than a peaceful getaway. The noise levels were especially disruptive during the evening, making it difficult to relax or enjoy a quiet moment. If you’re looking for a tranquil experience, this is not the place for you. **Food Quality: Hit or Miss** The food was another area that left me conflicted. The quality seemed random, with some meals being surprisingly good, while others were bland or overcooked. For a resort of this caliber, I expected more consistency in the culinary offerings. A lot of the time, it felt like the dining options were more about quantity than quality. **Wedding Location Disappointment** For those considering The Fives for a wedding, be warned that the location is far from ideal. The area designated for ceremonies is poorly situated, offering little in terms of privacy or scenic appeal. It doesn’t have the same magical, intimate vibe you’d expect from a destination wedding venue. If a beautiful backdrop and tranquility are essential for your big day, I’d recommend looking elsewhere. **Room Condition: Needs Maintenance** The rooms were decent, but definitely in need of some TLC. I’d rate them a 7/10. The furniture showed signs of wear, and the bathrooms, while functional, could use a little more attention. It's clear that the property is due for some maintenance to bring it up to the level you'd expect from a luxury resort. Additionally, the single-pane windows were a big downside. They provided minimal sound insulation, which meant the constant noise from outside—whether it was music, conversations, or general resort activity—could easily be heard in the room. This made it even harder to escape the chaotic environment, especially when trying to relax or sleep. **Beach and Grounds** On a positive note, the beach was very well maintained. The sand was clean, and the water was beautiful. The resort’s grounds overall were also in good shape, which provided a nice backdrop for the resort’s chaos. **Staff: Efforts Not Enough** While the staff genuinely tried to be helpful, it often felt like their efforts were in vain. They seemed overwhelmed and undertrained at times, offering service that was more about going through the motions than providing true hospitality. They reminded me of a screen door on a submarine—doing their best, but ultimately unable to handle the bigger challenges the resort faces. Overall, The Fives Oceanfront Hotel could be great with some serious improvements. However, as it stands, it doesn’t live up to the expectations one might have for a luxury destination. If you’re looking for a quiet, high-quality experience with reliable service, you may want to consider other options.
Vacation Offers
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Receive $555 USD in resort coupons with a minimum 4-night stay at select The Fives hotels in Cancun, Mexico.
Riviera Maya, Cancun
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