Best Western San Diego Zoo/SeaWorld Inn & Suites reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 3.5
  • Location 4.5
  • Rooms 3.5
  • Service 4.5
  • Value 4.0

212 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Helpful at 1am

Matthew W on Feb 16, 2024

We were helped by the night courtesy staff at/after 1am because our other hotel fell apart (couldn't sleep because of other guests, even after changing rooms). It was a smooth process and I was finally able to get some sleep and a light breakfast in the morning.

TripAdvisor users rated this property 1 out of 5

Do not stay here!!

cashardy21 on Feb 03, 2024

We were seriously scared being here. The hotel was ran down, in a bad part of town, and surrounded by homeless camps. Homeless people were wandering the parking garage. Only one elevator worked. The entire hotel smelled of smoked. Only two of our lights in our room worked. Paint was peeling off the walls and they gave us a sheet of paper saying they didn’t recommend any of the surrounding restaurants and to not accept coupons slid under your door …!!! We didn’t even stay the night, I did not feel safe there at all.

TripAdvisor users rated this property 5 out of 5

Best hospitality compared to all hotels and resorts. Couldnt be better

StansburyRealEstate on Feb 01, 2024

Ashley and the staff were the best hospitality I've had at any hotel at any star level. Rooms were clean, pool and hot tub were clean. Would happily stay again. Hotel felt safe, continental breakfast was good. Pools and hot tub were opem until 10pm.

TripAdvisor users rated this property 4 out of 5

Overall Great stay!

savageOs (Los Angeles, California) on Jan 29, 2024

Enjoyed stay at Best Western! Complimentary breakfast was a highlight, and rooms were top-notch. Just be mindful of subtle road noise in freeway-facing rooms. Important to know: they charge extra for EV charging, not explicitly mentioned on their website or verbally communicated. Be aware of potential additional fees.

TripAdvisor users rated this property 5 out of 5

Marine Corp family friendly

Veronica H (Hanford, California) on Jan 28, 2024

I’ve been to many best Western and I will have to say that this by far was the best experience that I ever had my check in with easy with Amanda. She has the best customer service that I’ve had at a Hotel. We were there for my sons graduation for the Marine Corps. Within 40 minutes of us arriving of course you are exhausted. We were a party of six. We were working on getting a shower when we got a call from the front desk from Reanne. She said the people below were complaining of noise. She was kind and did not make me feel like we were doing anything wrong. She just asked if we were okay. I said yes and to please explain to the room below we just checked in. She said she would. She handled it perfect Then the room belo started hitting the ceiling so I called and asked to speak with Amanda and she continued handle it great . Just great customer service all the way around. even the housekeepers. Our room was clean and had three beds. The second night I asked for a second room because we had friends show up. We were able to get the room right next to us the house keepers had it prepared early for us because they as well had traveled. We will be up there again later this year, because my nephew will be going out to and graduating as well. I love you very much for my family to stay here so I will see you guys then thank you. The location is perfect. It is literally right off of the freeway. Plenty of parking they have a snack bar we can purchase and the microwave is in the lobby not in the room. That would be the only negative but the lobby was beautiful. I had a seating area. Lots of family sat there and had a drink to celebrate their family member’s accomplishment.

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