TripAdvisor Traveler Rating

This is a great hotel very well managed. It is spotless and although 10 years old , plus it hides its age very well. We had a couple of hiccups, but the staff was very attentive and worked hard to find mutually beneficial solutions. I was very impressed with their commitment to customer service. You can tell it is an integral part of their staff DNA. We arrived early but they were able to let us check in early. We were there for a few days, and I was very impressed with the breakfast offerings as they had many choices of fresh fruit and rotated the egg and protein offerings. They have a large breakfast area. I didn't use the pool as there were many kids there when we were there, but the gym was well equipped and well maintained. It is a bit if a drive out from the downtown, but very close to the Avalon Mall. This is hotel is good value and you won't go wrong staying here. A superior Fairfield property I would highly recommend.

Beautiful hotel, very clean , friendly staff , all the amenities including a great indoor pool with a slide. The breakfast was really good with lots to choose from. We arrived early and they were kind enough to let us in our room a bit early to explore the city sooner

With poor hearing, I tried in vain to find an e-mail address to ask a simple question. All I got was a multiple choice menu, directing me to a telephone number where many options were offered, none of which I could distinguish. There should always be a plain e-mail address, By not offering one, they express their disdain to guests. The system is designed for the hotel chain's convenience. Other issue: no airport shuttle. Taxi fare c$42 plus tip.

My stay at the Fairfield Inn and Suites was the perfect start to a Newfoundland vacation. The hotel is located close to the airport and downtown. We were warmly greeted by friendly staffers Cherielynn and Valerie, who gave us valuable recommendations. The room was super clean, comfortable and quiet. The hotel is family-friendly, with lots of kids at the pool--all well-behaved. But if you're not into children, do visit on a weekday. A hearty breakfast is included in the price of the room. Overall good value for a cozy stay.

Two of three nights at this hotel and it's a horror show of children running, screaming and otherwise being little terros throughout the hotel's halls and in rooms until late in the nights; last night until 12.30 am. . Where are the parents? Who knows? Hotel staff either cannot, or will not answer calls to the front desk and/or do anything to deal with the noise I won't even begin to describe the chaos at breakfast with children allowed to run loose without supervision at the breakfast bar. Disgusting. Stay here and do not expect to sleep, especially if there are child hockey teams on the loose.