TripAdvisor Traveler Rating

The staff in this hotel are very friendly. Since my wife stays there often, we are greeted by name and made to feel welcome. The hotel is clean and housekeeping was quick to address any requests we had during our stay. The mattresses are quite comfortable, but it is approaching the time when some of them need to be replaced. The provided breakfast is good, but could use more variety if you are picky. There are plenty of meal options within walking distance. Finn’s is just on the other side of the parking lot if you don’t feel like going out anywhere. Overall, it’s our preferred hotel for staff and location.

I had a great weekend stay at this hotel recently and had to write a well deserved review. I will preface this by noting that this hotel was very busy with sports events this particular weekend but you'd never know it. Each of the staff we encountered during the stay were amazing and went above and beyond. In particular, we were amazed by the kindness of Andrew on the front desk. It was a shopping weekend and we had a lot of bags! He helped us from the elevator, checked us out, and then even helped us bring our bags to the car. He made sure we grabbed some breakfast items from the free breakfast area for our journey and wished us a safe trip. We commented on his kindness and he said "it costs nothing to be kind, so why be cheap?!?" :) As for the room, the space was clean and comfortable. The bed was comfortable and the TV had set up for Netflix. I forgot to pack a few things and a quick call to the front and they provided me with what I needed. The shower is large with glass doors, plenty of hot water, and had nice dispensary style scented toiletries. The vanity is a large size so lots of space for your make up and toiletries while getting ready. The location is great for shopping. There are many shops and services on located right there on Kentmount road. And Costco is just an 8 minute drive away. There is an Irish Pub style restaurant (Fionn Macools) in the parking lot and Starbucks is also next door. I have previously stayed at Sandman during my trips to town but I'll make Fairfield Inn my new go to stay.

This is a great hotel very well managed. It is spotless and although 10 years old , plus it hides its age very well. We had a couple of hiccups, but the staff was very attentive and worked hard to find mutually beneficial solutions. I was very impressed with their commitment to customer service. You can tell it is an integral part of their staff DNA. We arrived early but they were able to let us check in early. We were there for a few days, and I was very impressed with the breakfast offerings as they had many choices of fresh fruit and rotated the egg and protein offerings. They have a large breakfast area. I didn't use the pool as there were many kids there when we were there, but the gym was well equipped and well maintained. It is a bit if a drive out from the downtown, but very close to the Avalon Mall. This is hotel is good value and you won't go wrong staying here. A superior Fairfield property I would highly recommend.

Beautiful hotel, very clean , friendly staff , all the amenities including a great indoor pool with a slide. The breakfast was really good with lots to choose from. We arrived early and they were kind enough to let us in our room a bit early to explore the city sooner

With poor hearing, I tried in vain to find an e-mail address to ask a simple question. All I got was a multiple choice menu, directing me to a telephone number where many options were offered, none of which I could distinguish. There should always be a plain e-mail address, By not offering one, they express their disdain to guests. The system is designed for the hotel chain's convenience. Other issue: no airport shuttle. Taxi fare c$42 plus tip.