TripAdvisor Traveler Rating

I would say what makes this hotel are the people who work here. Everyone was just so friendly and nice! We stayed on the Club Floor and had an amazing view of the harbour. I worked from the hotel room for two days and the work space was excellent. While the bed was comfortable, the room was dated and we hard a difficult time regulating the room temperature. The ventilation from the bathroom also wasn’t the best which lead to some condensation building up in the room. The club lounge was great, however the breakfast offerings got very repetitive after 6 nights. The gym surpassed my expectations and has everything required for a decent workout. I wouldn’t hesitate staying here again, however I think it is time for a minor refresh of the hotel?

Love the atmosphere of this place ! We did find our room a little dated but the hotel itself is beautiful. I have also stayed in updated rooms which were the nicest in this city! The pool is ok but not ideal for small kids as it is quit deep outside of a very small portion! The restaurant is always of high standard and the Buffett is amazing. ! This hotel is more suited for couples with the downtown area on your doorstep !

This is nice clean hotel in a perfect location downtown close to everything. There are a lot of events and parties at hotel so in the evening there is very little parking. You may get no where to park because no parking is reserved for guests. The rooms are spacious and clean but have thin walls. With people staying from the parties there is a lot of noise and hard to sleep. This is the second time I’ve stayed here and will not again due to the same issues both times. The gym is right next to the pool so is very humid even in the winter and smells of strong chlorine. Treadmills are not maintained and skip and stick. The sauna works and is a nice to have. Tv in the rooms has basic cable with no tv guides . Very limited

We arrived after being dropped off at the wrong hotel by the taxi driver. The small walk to the Sheraton at 1:30 AM had us greeted by the most friendliest staff and ensure the registration was seamless and expedited with finesse. Our room overlooked the city at first. We had to be moved to another room (which was so overly efficiently manipulated!) and it overlooked the harbour. Both views in the morning greeted you with the warmth of Newfoundland landscape, regardless of the temperature outside. We were in awe. This hotel is so conveniently located, great walking distance to Water and George St., Signal Hill is a kilometre away. The staff are amazing, nothing less can be said about them. Will definitely be booking with this hotel the next round! If a 10 out of 5 rating could be given, this hotel would certainly be granted it in our books!

Came for a wedding. Checked in through the app 72 hours prior so they knew we were coming and would be there prior to the standard 3pm. Met with attitude at the front desk about an early check in but was “graciously accommodated”. Room needed to be defeathered; housekeeping barged in without knocking. Wifi in room did not work, but we weren’t in the room long enough to really need it. Rooms need a facelift and updating (the wallpaper in the bathroom reminds me of the old Fairmont line). Beds were comfy and view was lovely.