Sheraton Hotel Newfoundland reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

1216 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Terrible experience - staff are terrible

Teri P (Clearwater, Florida) on May 19, 2024

The absolute worst experience I have ever had checking into any hotel I’ve ever stayed at. Made a reservation with my card on file after their own reservations department sent me an authorization form. Arrived at the property and the woman checking me in was rude, completely terrible person that would not listen to me that we had already provided payment. Would not listen to anything I said…PLUS to make it better, check in is at 3pm, upon my arrival at 330 the rooms weren’t even ready. I insisted on speaking the manager and he came out and also tried to not allow me to speak. I had to find the emails with their reservations team, then show the manager. I was visibly upset and angry that they were trying to turn me away and shut me down as opposed to addressing their terrible service. They were completely rude after this - the huge manager just walked back into his office and didn’t say one other word to me. This experience was a stain on the Marriott and Sheraton brands and I will never forget this. Paying 1200 for the week to be treated like garbage.

TripAdvisor users rated this property 4 out of 5

Zero issues but dated

Markbottawa (Ottawa, Canada) on Mar 18, 2024

I would say what makes this hotel are the people who work here. Everyone was just so friendly and nice! We stayed on the Club Floor and had an amazing view of the harbour. I worked from the hotel room for two days and the work space was excellent. While the bed was comfortable, the room was dated and we hard a difficult time regulating the room temperature. The ventilation from the bathroom also wasn’t the best which lead to some condensation building up in the room. The club lounge was great, however the breakfast offerings got very repetitive after 6 nights. The gym surpassed my expectations and has everything required for a decent workout. I wouldn’t hesitate staying here again, however I think it is time for a minor refresh of the hotel?

TripAdvisor users rated this property 4 out of 5

Great for couples

Michael h (Mount Pearl, Canada) on Jan 29, 2024

Love the atmosphere of this place ! We did find our room a little dated but the hotel itself is beautiful. I have also stayed in updated rooms which were the nicest in this city! The pool is ok but not ideal for small kids as it is quit deep outside of a very small portion! The restaurant is always of high standard and the Buffett is amazing. ! This hotel is more suited for couples with the downtown area on your doorstep !

TripAdvisor users rated this property 1 out of 5

If you like sleep or parking stay somewhere else.

JasonPain (Steady Brook, Canada) on Dec 02, 2023

This is nice clean hotel in a perfect location downtown close to everything. There are a lot of events and parties at hotel so in the evening there is very little parking. You may get no where to park because no parking is reserved for guests. The rooms are spacious and clean but have thin walls. With people staying from the parties there is a lot of noise and hard to sleep. This is the second time I’ve stayed here and will not again due to the same issues both times. The gym is right next to the pool so is very humid even in the winter and smells of strong chlorine. Treadmills are not maintained and skip and stick. The sauna works and is a nice to have. Tv in the rooms has basic cable with no tv guides . Very limited

TripAdvisor users rated this property 5 out of 5

Sheraton - 10 out of 5!

Linda C (Brighton, Canada) on Oct 23, 2023

We arrived after being dropped off at the wrong hotel by the taxi driver. The small walk to the Sheraton at 1:30 AM had us greeted by the most friendliest staff and ensure the registration was seamless and expedited with finesse. Our room overlooked the city at first. We had to be moved to another room (which was so overly efficiently manipulated!) and it overlooked the harbour. Both views in the morning greeted you with the warmth of Newfoundland landscape, regardless of the temperature outside. We were in awe. This hotel is so conveniently located, great walking distance to Water and George St., Signal Hill is a kilometre away. The staff are amazing, nothing less can be said about them. Will definitely be booking with this hotel the next round! If a 10 out of 5 rating could be given, this hotel would certainly be granted it in our books!

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