TripAdvisor Traveler Rating

We stayed at Ports of Call resort June 28-July 4th for an impromptu birthday trip. We found the resort clean, hospitable, solid location with an under five min walk to the beautiful beach (they have floaties, paddle boards, kayaks, etc. you can utilize), but we found the staff to be the most impressive. The hotel was in the midst of renovations including painting and interior redesigns. The construction never impeded on our sleep or our enjoyment of the resort. They also had breakfast included that helped start our day off right. We were checked in by the amazing Sandy but proceeded to spend most of our time chatting up (some would say harassing) Bernard, Ms. Aggie, Cortez, and Emmanuel. They provided great laughs, charm, and recommendations. They had to listen to our wild stories, back and forth chatter, and loud laughs on the daily. Michael was kind enough to drop us directly at the Fish Fry after some of the paint renovations ended up on my person. They were quick to address the situation and offer solutions but were also open to negotiate. The staff made our trip to Turks a repeatable endeavor. The beaches are beautiful but the staff at Ports of Call made the trip amazing. We had some of the best times just hanging out at the resort and sharing stories. If we had the opportunity to give employment raises I’d toss titles and finances straight to Bernard. He took the time to get to know us as guests and gave solid ideas of activities we would like to experience. He found us the best taxi drivers, restaurants, and provided advice on Conch Shack and on Noah’s Arc. Ms. Aggie probably gave the best advice on Noah’s Arc - if you know you know. Hahaha. By default Bernard also came to the rescue for the shower incident by at least providing us a concerned voice on the other end of the line. If I could recommend two changes as part of the renovations it would be to add an ATM machine onsite and not filling the pool midday. We would definitely return to the resort if we were to make another trip out to Turks and Caicos. Shout out to the real ones at Ports of Call!

We have just returned from 17 nights at Ports of Call. We flew with BA from London Heathrow via Nassau. Excellent flight and all on time. Only flight in at that time so straight through customs, short wait for cases and then on our way. We got in a shared taxi that dropped off at Hotel Indigo and then us - $40. We booked a pool terrace room and were given 112. We didn’t use the small terrace outside room other than to dry our washing but we liked being able to easily access pool terrace and used these table and chairs / loungers in evening. A small problem with shower head, reported to reception and all sorted quickly with a new one fitted. The hotel experienced a water leak and had to move people on our side of hotel to other. We were given 154 and appreciated being able to get another pool deck room for remainder of our stay. The manager met with my husband and we appreciated the way that this was dealt with and responded to. Location is great for walking to everywhere we want to go. So many places and Graceway Gourmet is close by - Good deli section that does good sandwiches (tick the checklist to choose what you want) and salads (ready made or salad bar to choose your own). Things I wanted to know before we came: - Supermarket - Graceway Gourmet across road has everything you need and pharmacy next door. - Beach towels - you get 2 cards on arrival, swap for towels and then you change at reception whenever you need to. - Fridge in room - Decent size for drinks and food. - Book swap - There is an area in reception for leaving and borrowing books. - Getting around - Easy to walk to and a range of options for eating. - Ice machines - On 2nd and 3rd floors and insulated ice buckets in rooms were great. - Showers in rooms - All good and no issue with pressure etc. - Water - Provided in breakfast area and you can fill up your water bottle. - Safes - Provided in room. - Beers - We drank the local beer everywhere, Turks Head Brewery. I-Ain-Ga-Lie lager or I-Soon-Reach light lager. They also do an amber, a stout and an IPA. - Rose wine - Graceway Gourmet stocked one we liked $15. We received a card each for a free welcome drink on arrival (beer, fruit lunch or rum punch) - a nice touch. Beach was easy to walk to and plenty of loungers with umbrellas available. Golf cart provided to take you if you choose to use it. We took our own drinks but sometimes someone will come along from Reef Rockers bar in nearby Ocean Club and ask if you want a drink. The hotel could be missing a trick not having a cooler with beers and soft drinks for guests. The bar would benefit from proper menus, more interactive service and maybe daily specials. We found a lot of guests did their own from their rooms. Happy Hour at hotel we didn’t bother with as it was buy one, get 2nd half price and it was nicer to go out. 5-7pm daily - Blu Bar - Regent Village, 8 mins walk from POC. They have a menu of half price drinks. Pelican Bay bar - All drinks half price. You can walk along beach. 7mins to right with Blue Umbrellas then walk into Royal West Indies Resort. Eating out and where we went. It obviously depends on what you choose from menu and on the day but have scored our experiences out of 5. We walked to and ate at below: - Tribe 3/5 - Castaways 2/5 - Danny Buoys 1/5 - Coco Bistro 5/5 - Coco Van 5/5 - Flamingos 4/5 - Turks Kebab 4/5 - Conch and Coconuts 4/5 We walked to got food to take out from: - Patty place 5/5 - Graceway Gourmet salads and wraps 5/5 We drove to and ate at: - Shark Bite 3/5 - Baci 5/5 - Hemingways 5/5 - Da Conch Shack 5/5 - Crackpot 3/5 - Omar’s 4/5 - Mr Grouper - next to Fish Fry 4/5 Beaches we went to: - Grace Bay - Lovely for sunrise walks. You can walk a long way left or right as you get on beach. - Leeward. Clear blue sea and powdery sand. Can see why it is one of the top beaches. - Sapodilla Bay - We went early for walk and swim before crowds but they do have loungers there to rent. - Taylor Bay - No loungers or facilities and much quieter than Sapodilla. Amazing clear shallow sea. - Malcolm’s Road beach, Smith’s Reef and Coral Gardens for snorkelling. - Flamingo Beach - $30 for 2 beds and umbrella. Ate lunch at Rickie’s and ended day with mudslides from Ocean Club and then walked back stopping at Pelican Bay happy hour on way. A good day! We also walked to Salt Mills and had a look in shops and visited Potcake Rescue. We tried lots in different places and found the best for us: - Conch salad - Rickie’s Flamingo Cafe - Conch fritters - Mr Grouper - Rum punch - Da Conch Shack - Jerk chicken - Conch & Coconuts Back to hotel. The staff in the hotel are always busy maintaining and cleaning. Gardens are kept well. However would be better if machinery such as leaf blowers are used after breakfast. It woke us up early before 7 a couple of times. Most of the staff were friendly most of the time when we greeted and spoke to them. WiFi was good and two different POC ones - one worked much better on the by the pool. Comfy beds. Any issue we had in room, we advised reception and someone came and sorted it quickly. Breakfast - Changed in the time we were there. They got new equipment to present the food and the cold meat and cheese and fruit selection were extended. We appreciated this as we did not usually opt for the 2 hot options - scrambled or boiled egg / bacon or sausage. Bread/bagels/pastries/croisiants available and looked much nicer in new basket trays. The ladies worked hard restocking and keeping everything topped up. Ports of Call is a perfect location if you want to be near everything, not necessarily rent a car. The hotel is a more affordable option and it feels like the hotel is always working on improving things. Departure on a Sunday - We got a taxi from hotel at 1515 for our 1835 flight. $35 and hotel sorted for us. BA was one of last flight out of so airport got quieter quickly. Check in was quick and we sat upstairs. Thanks to BA for good flights and to Ports of Call for a lovely stay.

The room i stayed in was on the 3rd floor it was very spacious clean and smelled fresh the bed was king size and very comfortable the bathroom was spacious with hot and cold water the A/C worked the TV was a plus great for couples

My honest opinion- What we liked -Great location, the hotel was refurbished to respectable conditions, workers are often moping the grounds, water and coffee available all day, cleaning ladies are nice . What we did not like - Some of the workers are not welcoming - front desk ladies are not friendly- (the young man working the front desk was super friendly, says hi when you walk by and smiles-perfect ! )The bar man -he ignores everyone. Breakfast is basic .Room conditions -stuff is broken and wont get fixed until you tell them. Overall a decent hotel at best ,staff need to be trained on providing friendly and warm service . Upgrade your service and your hotel in my opinion gets another half star . I probably would not stay again-sorry . (2.5 Stars is my rating )

The room was spotless with fabulous beds and linens. Staff was very friendly and helpful. We loved wandering through the little shopping and dining area. The pool and outdoor playground was small and slightly run down.