737-8 flying over mountains

Welcome to the WestJet Group!

At WestJet, our mission is to enrich the lives of everyone in our world, and that includes you, our newest WestJetter!

We are delighted that you have decided to become a WestJetter. Starting somewhere new can feel like a big journey, so we've pulled together helpful information and resources to make your takeoff as smooth as possible. 

This site is for your reference and not required reading before your first day- unless you're part of one of our designated training teams, in which case the training information found in the sections below will be required for day one. 

Welcome aboard! We can't wait to see where your story takes off!

Airports

Customer Service Agent

Airports

Baggage Service Agent

WestJet ramp service agents in front of plane

Airports

Ramp Service Agent

Contact Centre

WestJet

Flight Operations

Encore

Flight Operations

Corporate

WestJet

Inflight

Encore

Inflight

Technical Operations

Operations Control Centre

Our Mission, Vision, Values

As we move forward, we want to ensure our values speak to what we are growing into and that we have a shared sense of purpose with alignment between all our companies.

Mission

Why we exist (our core purpose)


Enrich the lives of everyone in WestJet's world.

Values

What we stand for (principles, beliefs)


Care from the heart
Rise to the challenge
Work together to win
​​​​​​​Act like an owner

Vision

What we aspire to (future state)


Canada's most affordable, trusted, and profitable airline.

What is WestJet all about?