Travel insurance

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Travel with confidence

An update from our partner, Allianz Global Assistance, regarding Coronavirus (COVID-19)

Please note the following important updates regarding COVID-19 from our travel insurance partner, Allianz Global Assistance. 

Emergency Health Benefits found in: Deluxe Package, Emergency Medical Package 

Policyholders with a Deluxe Package or Classic Emergency Medical Plan who contract COVID-19 at their destination will not be eligible for emergency medical treatment if a Government of  Canada travel advisory related to COVID-19 is in place on their departure date, that advises against non-essential travel (Level 3) or all travel (Level 4) for their destination.   

If on the day of your departure, the travel advisory for your destination is at a Level 1 or Level 2, you will be covered if you contract COVID-19 while on trip and have associated medical expenses.   

Enhanced COVID-19 cover found in: Deluxe Package with COVID-19 cover

If you do travel while a Government of Canada travel advisory against non-essential travel (Level 3) is in place for your destination, the Deluxe Package with COVID-19 Coverage offers benefits for emergency medical and quarantine expenses if you test positive for COVID-19 while on a trip.    

This package also includes our standard emergency medical, trip cancellation, trip interruption, baggage and travel accident benefits for our most comprehensive protection.

Trip Cancellation and Trip Interruption Benefits found in: Deluxe Package, Trip Cancellation & Interruption Plan, Non-Medical Package

If you test positive for COVID-19 prior to your departure and are unable travel as a result, trip cancellation benefits will be available under these plans. 

Other than this circumstance, COVID-19 is not a covered reason for trip cancellation or trip interruption at any Government of Canada advisory level. If you are looking for more comprehensive cover for trip interruption due to contracting COVID-19 while on your trip, please consider the Deluxe Package with COVID-19 Coverage. 

Choose your travel insurance solution from Allianz Global Assistance

Travel with confidence in Canada and around the world with insurance solutions administered by Allianz Global Assistance. Protect your wellbeing and finances with benefits to cover costs related to emergency medical care and the cancellation or interruption of your trip. The experienced team at Allianz will be right there to support you with knowledgeable 24/7 emergency care and assistance.

  Classic Emergency Medical Plan* Trip Cancellation & Interruption Plan Non-Medical Package Deluxe Package*
Eligibility age Up to age 64 All ages All ages Up to age 74
Emergency Medical
Trip Cancellation, Interruption & Delay
Baggage Loss & Delay
Flight/Travel  Accident

*Medical treatment related to COVID-19 will not be eligible under this plan if a Global Affairs Canada travel advisory related to COVID-19 is in place for your destination on your date of departure.

Filing a claim

Filing a travel insurance claim with Allianz Global Assistance is easy thanks to their online claims portal. It’s a smooth and efficient experience that keeps you informed at each stage of your claims journey. 

Claims for all products and benefits can be submitted online including trip cancellation, interruption and delay, lost or delayed baggage, and out of pocket emergency medical expenses. 

Get started by visiting