Check-in options and information

Everything you need to know about check-in…all in one place. 

If you’re departing from Calgary, Vancouver, or Toronto, check security wait times to make sure you have enough time at the airport to get to your gate before your flight boards.


Please note: our contact centre cannot check you in, but we have lots of other options below.

If your flight is within the next 24 hours to 60 minutes, you can check in online now. 

Man with baggage at priority check-in counter

All check in options require the following information: 

  • reservation code 
  • passport - required for all travel outside of Canada
  • hotel name, destination address, cruise or transit airline - required for travel to the United States
  • submit ArriveCAN – within 72 hours before arrival (for all entry into Canada)

 

Your boarding passes will be issued once check in is complete.

WestJet App (mobile)
 
WestJet app check in* or find your flights
Online find boarding passes, rewards membership
Airport
save time and paper 


* available for all Canadian and U.S. departures. Some International airports may not be available for check-in through the app.

Online (Manage Trips)

This easy tool can be used for departures from all Canadian and U.S. airports, but may not be available for departure from some International airports.

Airport check-in

When available, you can use a WestJet kiosk starting at 24 hours before departure or you can check in with a friendly guest assistance agent at the counter starting at up to three (3) hours before departure.  Check-in options are detailed by departure country/city below. Please be aware that all check-in cut-off times apply to all options. 


In addition to the WestJet AppManage trips and Airport (counter) check-in, some airports offer self-serve kiosk check-in: 

City Kiosk
Abbotsford

Brandon
Calgary

Charlottetown

Comox
Deer Lake
Edmonton

Fort McMurray

Fort St. John
Grande Prairie
Halifax

Hamilton
Kamloops
Kelowna

Kitchener-Waterloo
London
Moncton
Montreal

Nanaimo
Ottawa

Prince George
Quebec City

Regina

Saskatoon

St. John's

Sydney
Terrace
Thunder Bay
Toronto

Vancouver

Victoria

Whitehorse
Windsor
Winnipeg

Yellowknife

In addition to the WestJet AppManage trips and Airport (counter) check-in, some airports offer self-serve kiosk check-in: 

City Kiosk
Atlanta
Chicago
Dallas Fort Worth

Fort Lauderdale

Fort Myers
Honolulu
Kauai Lihue
Kona
Las Vegas

Los Angeles
Maui
Miami
Myrtle Beach

New York
(John F. Kennedy)
New York
(LaGuardia)
Orange County

Orlando

Palm Springs

Phoenix

Portland
San Diego

Seattle
San Franciso
Tampa

Airport (counter) check-in is available at all airports. You may also be able to use the WestJet AppManage trips or a self-serve kiosk at some international locations. Check your departure options for more information. 

City Manage Trips (online)  WestJet App (mobile) Kiosk
Amsterdam
Antigua

Aruba

Bermuda

Bridgetown

Cabo San Lucas

Cancun

Cayo Coco
Cozumel

Curacao

Dublin

Grand Cayman Islands

Glasgow
Holguin
Ixtapa Zihuatanejo

Kingston

London Gatwick 
La Romana
Liberia

Manzanillo

Mazatlan

Montego Bay

Nassau

Paris
Port of Spain

Puerto Plata
Puerto Vallarta

Punta Cana
Samana
San Juan
Puerto Rico

Santa Clara
St. Lucia

St. Martin

Turks and Caicos

Varadero

Need more information?

Please note, we cannot check you in via our contact centre.


All timing below is shown in minutes before scheduled flight departure and applies to all check-in options. Additional time may be required as outlined below this table.

Journey Recommended Airport Arrival Time Recommended Baggage Drop-off Time Check-In Cut-off Time Boarding Gate Arrival Time Boarding Cut-off Time
Domestic

120

90

45

40

10*
United States

150

90

60

40

10*
International 150 90 60 40 10*

* Boarding Gate cut-off time is 10 minutes on most aircraft, but 15 minutes on Boeing 787 aircraft.

  • Please check in with a WestJet agent if you:
  • have purchased an extra seat;
  • are part of a group of more than nine guests where all guests have the same last name;
  • Baggage will be accepted three (3) hours before the scheduled time of flight departure at most locations. Checked baggage is accepted until the check-in cut-off time.
  • Guests travelling with a pet in the cabin should allow an additional 30 minutes before check-in cut-off time.
  • Guests travelling with a pet in their checked baggage must check in 90* minutes before the scheduled departure time. *Please note that some international airports will not check pets in more than 60 minutes before scheduled departure and U.S. airports will not check pets in more than 120 minutes before scheduled departure.
  • Guests travelling with oversized or overweight baggage must check in 30 minutes before the check-in cut-off time.
  • Guests requiring the use of a wheelchair (their own or one that is provided) should check in an additional 30 minutes before the check-in cut-off times.
  • Guests travelling as an unaccompanied minor must check in with an agent 90 minutes before the scheduled departure time.
  • Guests are recommended to be at the departure gate 40 minutes before the scheduled time of departure. 
  • Guests arriving after the boarding gate cut-off time will be refused transport on that flight. Guests may be elegible for a same-day change under certain conditions. 
  Manage trips (online) WestJet App (mobile) Kiosk Counter
Check in

Check in on a code-share or interline flight when WestJet is the first operating carrier1

Check in on a code-share or interline flight when a partner airline is the first operating carrier1
Add/edit a WestJet Rewards, SkyMiles®, Flying Blue or Qantas Frequent Flyer number to your reservation

Enter Known Traveler Number (KTN)

Select an earlier flight

Select your seat

Select a seat in Premium2

Pay excess baggage fees3

Email your boarding pass4

Print your boarding pass

 ✔4

Print your bag tags

3

1 The airline selling seats is referred to as the marketing carrier; the airline providing the aircraft, crew and ground-handling support is referred to as the operating carrier. Please check in with the code-share or interline partner operating the flight, or if you have connecting flights, the airline operating the first portion.  

2 Guests have the option to select a seat in Premium at the time of check in, if available, for a fee. Seats in Premium are in the first three rows of the aircraft and include additional amenities.

3 Be sure to print your receipt for excess baggage fees to show the WestJet agent at baggage drop.

4 Depending on special services requested, your location and/or travel destination, web and mobile check-in may direct you to guest assistance for your boarding pass. 

Be sure to save a version of your e-boarding pass on your phone in case you find yourself without access to a wi-fi connection.

Apple device (iOS 10 or newer): you can add multiple e-boarding pass to Apple Wallet.

Android devices: save an e-boarding pass for one guest per device.

  • A print version of an e-boarding pass will not be accepted.
  • If you forgot to download your e-boarding pass, re-check in on your phone or at one of our airport kiosks. If you’re travelling to an airport that does not support e-boarding passes, we will happily issue you a print version.
  • E-boarding passes cannot be forwarded. If necessary, we can re-issue your boarding pass to a different email address or account.
  • If you’re travelling with a child, lap-held infant, or if you have purchased a seat for an infant in a restraint system, you are not eligible to receive an e-boarding pass
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