Missing WestJet dollars

If you completed an eligible flight, WestJet Vacations package, or car rental, but did not receive your WestJet dollars, please submit a request for the missing amount. 

Before you make your request, please double-check your WestJet Rewards transaction history to see if your account was credited. It can take up to 30 days after travel is completed for WestJet dollars to be posted. 

For requests relating to missing WestJet dollars and/or qualifying spend due to a flight re-accommodation on another airline, please visit the WestJet Rewards flight earn request for flight re-accommodation page.