Pets

When your pet flies WestJet, they're our guest. Okay, so they don't get spicy snack mix or inflight entertainment, but we do work hard to ensure your furry friends travel in comfort and safety. Please review the following information before jetting off so you and your pets can be as prepared as possible. Start with our general entrance requirements for guests travelling with pets. This document includes information every pet travelling out of the country needs to know, including which health certifications and vaccination requirements they need, and how to contact the agencies responsible for accepting them at your destination.

  • When to consult a veterinarian

    • For your pet's health and safety, WestJet recommends consulting your veterinarian before reserving travel if your pet is:

        • Pregnant or in heat (estrus).
        • A snub-nose (brachycephalic or short-nosed) pet. These types of pets suffer from respiratory problems that increase with stress and heat, and may not be suitable for travel in checked baggage.

      Additionally, you should not administer any tranquilizer or other medication to your pet before travel without first consulting a veterinarian.

  • Conditions for acceptance

      • Pets are not permitted on flights operated by our code-share and interline partners. WestJet is also unable to accept pets on flights we operate but were booked through one of our partners.
      • For your pet's comfort, we recommend considering flights without connections, as well as early morning or late evening flights in the summer and midday flights in the winter.
      • A pet may not travel with an unaccompanied minor.
      • Pets that are younger than eight weeks old will not be accepted for transport.
      • Pets travelling in the cabin must remain in the kennel and be stored under the seat in front of you at all times. If you remove your pet from its kennel while on board, you may be banned from travelling with your pet in the cabin on future WestJet flights.
      • Pets that appear to be aggressive, unruly or in distress may be denied for transport at our discretion.
      • All kennels are subject to approval by WestJet at check in. See the kennel information for carry-on pets or kennel information for checked pets sections below.
      • WestJet assumes no responsibility for the care or feeding of pets while in transit.
      • The limits of liability outlined in our baggage claim page apply to pets as well. These amounts are not automatically payable but reflect the maximum compensation payable, as each claim is subject to proof of loss.
      • Consequential damages such as loss of enjoyment or companionship, inconvenience, etc. are not compensable.
  • Restrictions

    • There are three reasons your pet may not be able to travel with you: holiday, heat and entrance restrictions. Please review all three to identify if this will affect your travel plans.

  • Holiday restrictions

    • The following restrictions are applicable for pets travelling in checked baggage due to limited room during heavy holiday travel periods.

      Dates

      Maximum number of kennels allowed per aircraft

      WestJet 737 aircraftWestJet Encore Q400
      December 11 to 14 inclusive 2 1
      December 15 to January 6 inclusive 0 0
      January 7 to January 10 inclusive 2 1
  • Heat and entrance restrictions

      • These restrictions apply to travelling with a pet. There are differences when travelling with a service or emotional support animal. Please see assistive animals for more details.
      • Before travelling with your pet in or out of any province, territory or across borders, we strongly recommend confirming the entrance requirements with the consulate, embassy or appropriate government authority. You are responsible for meeting entrance requirements for any province, territory or country you are entering, including the point of departure.
      • Pets may be denied entry at your destination (including Canada) if they are in poor health and may be subject to a medical examination. Any costs associated with a medical examination will be at your expense.
      • Please view general entrance requirements for guests travelling with pets for more information. Entrance and documentation requirements are subject to change and may vary depending on your destination, the animal's breed and the type of animal travelling (e.g. a pet and a rescue animal can have different requirements).
      • To assist you, we have provided ; entrance and documentation requirements are subject to change and may vary depending on your destination, the animal's breed and the type of animal (for example, a pet or a rescue animal).
      • WestJet assumes no responsibility for your compliance with any such requirements.
      • A designation of not permitted is applicable to both carry-on and checked baggage. If your destination is heat restricted year-round, your animal may be able to travel in carry-on baggage if all other restrictions can be met.
      • If any of the countries on your itinerary include a note to see details, this means there are specific restrictions that must be met in order for your pet to be permitted to travel.
      Country General entrance restrictions Heat restrictions
      Antigua and Barbuda See details Pets are not accepted in checked
      baggage from May 15 to October 31
      Aruba See details Pets are not accepted in checked
      baggage at any time (year-round)
      Bahamas See details Pets are not accepted in checked
      baggage from May 15 to October 31
      Barbados WestJet does not accept pets for travel to this destination
      Bermuda See details Not applicable
      Canada
      (all destinations)
      See details We love Canada but, sadly, heat is not an issue
      Cayman Islands See details Pets are not accepted in checked
      baggage from May 15 to October 31
      Curacao See details Pets are not accepted in checked
      baggage from May 15 to October 31
      Costa Rica See details Pets are not accepted in checked
      baggage at any time (year-round) for
      flights to/from Liberia

      Other locations in Costa Rica are not restricted
      Cuba See details Pets are not accepted in checked
      baggage from May 15 to October 31
      Dominican Republic See details Pets are not accepted in checked baggage at any time for flights to/from La Romana

      Pets are not accepted from May 15 to October 31 for flights to/from all other locations in the Dominican Republic
      Hawaii WestJet does not accept pets for travel to/from Hawaii
      Ireland WestJet does not accept pets for travel to/from Dublin
      Mexico See details Pets are not accepted in checked baggage at any time (year-round) for flights to/from Huatulco, Ixtapa/Zihuatenejo and Merida

      Pets are not accepted from May 15 to October 31 for flights to/from all other locations in Mexico
      Trinidad and Tobago See details Pets are not accepted in checked
      baggage at any time (year-round)
      Puerto Rico See details Pets are not accepted in checked
      baggage from May 15 to October 31
      St. Maarten See details Pets are not accepted in checked
      baggage from May 15 to October 31
      St. Lucia See details Pets are not accepted in checked
      baggage from May 15 to October 31
      Turks and Caicos
      (Providenciales)
      See details Pets are not accepted in checked
      baggage from May 15 to October 31
      United Kingdom WestJet does not accept pets for travel to Glasgow
      United States See details Pets are not accepted in checked baggage on flights to/from Dallas-Fort Worth, Fort Lauderdale, Fort Myers, Houston, Las Vegas, Miami, Orlando, Palm Springs, Phoenix, Sarasota, Tampa Bay and West Palm Beach from May 15 to October 31

      Other U.S. destinations are not restricted

      Bird embargoes

      • Birds of any type may not be imported into the Dominican Republic at any time.
      • Endangered birds and the remains of extinct birds may not be exported from Mexico at any time.
      • When travelling with a bird, an import/export permit may be required and may need to be arranged in advance. You should contact the local country's embassy or consulate to confirm the import/export regulations for pet birds. There are also additional import regulations that require advance arrangements in order to return to Canada or the U.S. with a pet bird.
  • Reservations and fees

      • Space for pets cannot be reserved online. To add your pet to your travel plans,
        please contact us at 1-888-937-8538 (1-888-WESTJET).
      • A fee applies for pets travelling in the cabin or as checked baggage. Please note that an empty kennel or a pet in a kennel will be counted towards your carry-on baggage allowance as either a personal item or a carry-on item.
      • We strongly recommend requesting space for your pet as soon as you have completed your booking and a minimum of 48 hours before your scheduled departure. If you check in without requesting space for your pet(s) 48 hours before departure, you may not be permitted to travel with your pet(s) as we limit the number of pets permitted on each flight. WestJet cannot assume responsibility for pets that are not accepted for travel.
      • To add a service animal to your travel plans, visit our service animals page.
  • Preparing for your flight

      • Your pet must be fed and watered within the four (4) hour period before check-in. Only feed your pet a light meal prior to departure and provide a quick drink of water before check-in. Containers with food and water are prone to spilling during the course of checked kennel-handling and transportation. For the comfort of your pet, WestJet recommends that you empty all food and water containers before transferring the kennel to WestJet during check-in.
      • Exercise your pet before leaving for the airport. Some airports may require pets to remain in the kennel at all times.
      • If you are travelling with your pet in checked baggage, please ensure you allow adequate time to check in. You may be required to accompany your pet through additional security screening before proceeding through passenger screening. Recommended check-in time for guests travelling with a checked kennel is 120 minutes before domestic flight departures and 150 minutes (depending on your destination) before international flight departures. If you check in less than 90 minutes before your flight's departure, your pet may be denied boarding.
      • You should arrive at the boarding gate at least 40 minutes before flight departure. If you arrive less than 10 minutes before departure you will be denied boarding.
      • Once checked in, our agents may not be able to take your pet more than 60 minutes before scheduled departure for international flights and 120 minutes before scheduled departure for flights to/from the U.S.
  • Kennel information for pets in the cabin

    • Pets travelling as carry-on must have room to stand, sit and move naturally in their kennel. Please be aware that if you are travelling with a cat on a flight where a guest with a severe allergy to cat dander is also travelling, we are required to move you to the rear of the aircraft to meet the Canadian Transportation Agency's Ruling to Provide Increased Protection to Persons with a Cat Allergy Disability.

      Pet types (species) accepted in the cabin Birds (see entrance requirements)
      Cats
      Dogs
      Rabbits
      Total # of pets accepted per guest and per kennel One (1)
      Maximum # of kennels accepted per flight Four (4)
      Size restrictions (per kennel)
      You may adjust your kennel to fit within the maximum height available beneath the seat
      Please note: your kennel is considered to be your personal item in your carry-on baggage allowance
      40 cm L x 44 cm W x 21.5 cm H
      (16 in. L x 17.5 in. W x 8.5 in. H)
      Kennel must be: Soft-sided
      Airline-approved
      Leak-proof
      Secure
      Well-ventilated
      Kennel must not be: Able to allow the animal's head to stick out
      A duffle bag, gym bag or other type of non-kennel bag
      Hard-sided
  • Kennel information for checked pets

    • A "Live Animals Handling Declaration" must be completed for a pet travelling in checked baggage. We will provide the live animal declaration form and sticker at the check-in counter upon request. Please be prepared with a contact number, destination address and destination contact number.

      Your pet must have room to stand, sit and move naturally in the kennel.

      Checked kennel restrictions

      Pet types (species) accepted as checked baggage Although WestJet accepts the following pets in checked baggage, not all pets are accepted in all countries. Please see the entrance requirements section for more information.

      Birds
      Cats
      Chinchillas
      Dogs
      Guinea pigs
      Hedgehogs
      Rabbits
      Total # of kennels accepted per flight
      (see holiday restrictions below for additional limits)
      Three (3) on flights with WestJet 737 aircraft
      Currently pets are not accepted on WestJet 767 aircraft
      One (1) on flights with WestJet Encore
      Total # of pets accepted per guest Six (6)1 on flights with WestJet
      Two (2)1 on flights with WestJet Encore
      Weight restrictions (pet + kennel combined) 45 kg (up to 100 lb.)
      Size restrictions (per kennel) 101 cm L x 68 cm W x 76 cm H
      40 in. L x 27 in. W x 30 in. H
      Kennel must: Be hard-sided and have the wheels removed
      Be airline approved
      Be secure
      Be well ventilated
      Be lined with absorbent material like a towel
      Be secured with the device originally intended by the manufacturer
      Be marked with "LIVE ANIMAL"
      Be marked with directional "THIS WAY UP" arrows on two sides, and should be marked with your pet's name
      Have food and water containers
      Have devices for lifting the kennel
      Have a ¾" protecting rim
      Have a solid bottom and roof
      Kennel must not: Be made of welded or wire mesh
      Be collapsible
      Have a plastic door

      1Two (2) pets of the same species (e.g. two cats or two dogs) that reside in the same household will be permitted to travel in one kennel.

  • Pets travelling on their own (as cargo)

    • WestJet Cargo accepts pets travelling on their own. If you wish to transport an unaccompanied pet, please contact WestJet Cargo for rates and information at 1-866-952-2746 (1-866-WJCARGO).
  • WestJet Vacations package bookings

    • For guests travelling on a WestJet Vacations package, the following information applies in addition to the information listed above:

      • Pets are not accepted at all hotels. Please contact the hotel directly for inquiries about pet acceptance.
      • Extra charges may apply and must be paid directly to the hotel. Guests wishing to travel with their pets are required to contact us so we can ensure your pet is added to your flight reservation.