TripAdvisor Traveler Rating

We were not actually staying at this hotel but at the sister hotel Sea Breeze beach house. We unfortunately had to make several daily trips to the hospital as my husband was very ill. I just want to say a big shout out to our driver Anthony, based at Ocean 2 who drove us most days and then to the airport when we were all leaving. He is kind, reliable, understanding and we were so very grateful to him. Many thanks Anthony!!

I have very mixed reviews about this hotel but I have my reasons to leave only a 2 star review. We had issues with alarms going off right outside our room. We notified reception after 2 nights of disrupted sleep which they said they would look into, then again after night 3 alarms were still going off so I ended up videoing so I could show reception staff, they offered to move rooms which was an ocean view room and late check out which was lovely but we had to go through all the upheaval of packing and unpacking and add to this 3 nights of disrupted sleep you can imagine we wasn’t that impressed!!! The 2nd issue we had was a serious safety breach - which the hotel was not at all bothered about and for which we have been left out of pocket. We were sunbathing on the beach and we hadn’t noticed that the umbrella we were using had 3 of the prongs sticking out of the umbrella- my husband bent down to put something on the table and the prong hit him in the eye, the only thing that saved him from a serious injury was that fortunately he was wearing his Ray Ban sunglasses but these now have a very large scratch on the front, we immediately alerted reception manager who disposed of the umbrella and they advised they would speak to higher management- after 2 days I still had not heard anything so chased and their response was that sorry management have decided not to compensate towards new glasses!!! Very, very disappointed as this was hotels negligence for providing an umbrella that was dangerous and not fit for purpose and we felt like they really didn’t care about how serious this was!! Positives: the waiting staff and bar tenders were outstanding and a real credit to the hotel in particular Ingrid, Shantelle, Dwayne, Jacobi, Kelsey and so many more. I will be taken my complaint further as I don’t see why we should be out of pocket

The breakdown: Staff 5/5. Everyone was extremely friendly. We enjoyed sitting in the evenings talking with bar tenders and wait staff. The resort was very quiet for our stay. Resort aesthetics/ room 5/5 The resort and our room was beautiful. Resort was clean and well kept. Lobbies and restaurants were great. I love the vibrant colors of the pool chairs. Food 4.5/5 I appreciate the variety of food and had something different each day. Oro is the best and recommended if you can dine there more than once. I had a lobster tail, husband had filet mignon, both delicious. Brisa has an amazing view. I recommend you take advantage of activities at the resort/ rum and chocolate pairings, paint and sip. I wish the staff would go around and let people know when things were happening. I would have loved water aerobics but missed it and never heard it happening. Some recommendations for the resort- add variety to evening entertainment- it was basically 80s pop and yacht rock every night. I was born in the 70s so works for me but not so much a younger crowd. If I brought my 23 year old daughter she would have been bored. Another recommendation let people know when they check in they can visit the sister resort, we didn’t know this until our last day and it was too late. - It also would be nice if a shuttle was offered to Oisten’s or a market. I love to do some shopping and there was nothing nearby, I had to do my souvenir shopping at the airport. The front desk did set us up with a nice Catamaran day trip. - The negative would be the beach. It had so much seaweed coming in you didn’t want to swim and water was rough. Plenty of chairs on the beach but not many takers because no one wanted to swim in it. The resort could use more chairs at the adult pool. I got up at 7 and most chairs were claimed by then, so we had to go to the family pool where I tried reading a book in my chair but kept getting splashed by the kids playing in the nearby pool.

As an experienced all-inclusive resort traveler, I would say this is one of the best. However, there are “little things” that stop this resort from being the best that it could be. The grounds are beautiful. The beach and ocean is right at the edge of the resort. This resort is immaculately kept. Beware of deceptive spa charges during final checkout of the resort . I was charged additional costs despite what was published on the web and told to me by the spa staff. Continuing on the theme of deception, despite requesting wash cloths several times and being told that they would be provided, none were - until a complaint to the front desk. Little thing, but why the difficulty for such a simple request? Food: The Oro Restaurant is their fine dining option. Despite listing their fish as fresh catch of the day, the fish was fresh frozen at best. N.Y. Strip at Elements was flank steak. Again little things. However on a resort of this caliber I expect more honesty. Overall the food was hit or miss. There were too many buffets for dinner. Although the food was of good quality, it was never hot so the flavor suffered. Breakfast was very good but lacked variety and ended strictly at 10am- no exceptions. Drinks: They were consistently made and the bartenders were friendly. They had a great rum punch! Entertainment: Evenings were great because there were singers every night. They sang a good variety of songs. Worker’s attitudes is a big part of all inclusive and here it was a mix bag. Most would greet you with a smile and care while some acted like it was your fault they had to be there. Workers spent too much time talking among themselves. Again another little thing is that it was difficult to get coffee with breakfast because the workers would not ask. One extremely friendly and very helpful hostess was named Carolann. They need her to train others. Because the resort is small you end up meeting a lot of nice people there. The place has a great atmosphere. However, it could use more vibe during the day with music. For example a guest requested that the music at the Tiki bar be increase because it was literally at a whisper. They and we were told no by the bar manager . Again little things. In summary I recommend this place if you keep some of your expectations in line about the level of this resort. Management was helpful during our stay, but they need to be more visible. I am hopeful that they will work on the “little things” for our future next visit.

Hotel is beautiful, the grounds are really picturesque and the rooms excellent. The restaurants were all great, menus vary across the week giving great choice. Oro is exceptional. The service provided at this hotel is outstanding and all members of staff contribute to that with their friendliness. Beach is beautiful but unfortunately rocky to get into the sea. Bars are very good but if you are a Barcardi drinker it is not available you have to pay for it which is unusual when this resort has all other premium brands. We definitely visit again!!!