TripAdvisor Traveler Rating

This was our second visit to the hotel. A lot has changed since we visited two years ago. The reception and restaurant have undergone a major renovation which looks really great. The food at the restaurant was varied and delicious. The atmosphere has changed a bit though, less cosy and relaxed. We had a room that has not been renovated yet. The age is beginning to show, as well as cockroaches unfortunately. Hope that the hotel can renovate these rooms, the rooms in other parts of the hotel look great. Even though we were in a busy period (the hotel was fully booked), the staff did their utmost to give us a pleasant stay and we enjoyed the end of year celebrations. We used to enjoy the snorkeling at the reef in front of the hotel. It was quite a shock to see that a large part of the corals on the shallow part have gone in two years time. All in all, a pleasant stay. We hope to come back, but in a less busy period.

3rd time in Bonaire, 1st time at Plaza Untrained staff and terrible management led to most unpleasant experience, facilities 3 star,food, 5 star, service and culture 1 star I invited guests to join us for dinner, which at an all inclusive rate, I agreed to pay and charge to my room. While at dinner with my guests, they came to my table and said to me that I or my guests owed $85 each. Embarrassed and outraged I went to the desk to ask for the manager where I was told "we do not have a manager" ie terrible management. Long lines at bar, birds in the dining areas, miracle to get water to your table They actually ask you if you have anything negative, not to respond on trip advisor never again

We are here now. Staying nine nights. I so wanted to love this place, but... Lobby gives a beautiful first impression! Restaurant is wonderful - the fresh grilled fish and sashimi are top notch. Service is great! Super location. Now for the not good parts. Our room is ocean view as advertised. The rest of the room and resort are disasters waiting to happen. The room has little lighting and is very dark. There used to be a door to the shower. In fact, the hinges are still there in the frame. It is now a ratty curtain. There once was a fan in the ceiling (maybe it had a light, too?). Room does need it. The chain lock on the door is hanging broken. The clothes rack on the balcony is too rusty to put anything on without staining. There are water leakage signs throughout walls (bubbling) The steps leading up to the room are unsafe. The tiles and walkways are dangerous. There is not enough lighting on the pathways. Forget about going to the casino - the path is so dark you are likely to end up in the lagoon. The snorkeling is fine, but outside of one ladder at the far end, getting into the water is tricky. Take a page from the Divi down the road and put more ladders in.

We had an incredible time staying at the Plaza Resort! We were greeted at the desk with a cold welcome drink and cool hand towels. It was a nice touch! One of the staff members loaded our bags on a golf cart and took us to our room. He even carried our heavy bags up the stairs for us which I appreciated very much! We made dinner reservations at the restaurant and got settled in our room. For dinner, we were seated at a table right on the water! All meals are buffet style and they have something for everyone! You can also grab something from the beach bar. The staff was amazing throughout our stay! There are free activities such as kayaking. There is a scuba shop and a small casino on site. We snorkeled a ton and saw turtles, many beautiful fish, and even an octopus! This was all at the resort beach!!! The pool is large and clean. We chose to rent a truck to see the island, but honestly a week at the resort with no truck would have also been a wonderful, relaxing trip! We would love to go back and visit again and will definitely stay at the Plaza Resort! The view from our room was amazing and the nightly music was great! Go to the beach bar and order the Watermelon Caprioska! I get mine without added sugar and now we make them at home. A truly amazing trip!

Overall, a good experience, but a few things that fell short for the price point. First, the positives - the food is spectacular and the main areas of the resort (including the pool) are lovely. Staff are generally friendly and well-intentioned. Now some of the short-comings. Firstly, for the cost of the resort, I would expect the physical plant to be far nicer. Our room was dark, dank and dated. That said, they are updating the whole resort and the parts that had been updated were lovely, so I'd guess this will get better. The other issue is the general availability and knowledge of the staff. The front desk people were friendly and amicable but SEVERELY lacking in knowledge about the even the basic functioning of the resort. I suspect this is a training problem, rather than a competency one, but the upshot is that getting information about things around the resort was exceedingly hard. Many of the facilities were also short-staffed. As an example, the rec office (where you can get kayaks, balls, etc). was essentially closed and unstaffed the whole time we were there. They need to rectify this, given the cost of the resort. Overall, though, a generally positive and relaxing experience.