TripAdvisor Traveler Rating

I was treated like a criminal for absolutely no reason. My soon to be wife and I were on our honeymoon trip, just enjoying a quiet, romantic moment on the beach minding our own business, hurting no one, breaking no rules. Then out of nowhere, security came charging at us and blasted flashlights in our faces like we were some kind of danger to them. It was humiliating, disrespectful, and completely ruined what should’ve been one of the most meaningful nights of our trip. Instead of feeling safe and welcomed, we were treated like suspects. That kind of behavior is unacceptable, and we’re planning to speak with legal counsel about pressing charges against the resort for how they handled the situation and for destroying our night. People deserve respect. If security thinks they can keep storming up on innocent guests like that, they’re going to have a serious problem on their hands because people aren’t just going to sit back and take that kind of treatment anymore. Guests will call them out, hold them accountable, and make sure this doesn’t happen again!! It doesn’t say anywhere in your rule book that what we were doing isn’t allowed and if it is, then make it known. Because the way security treated us was unacceptable, and if this is how guests get handled, none of us will ever come back here ever agian!

The Plaza Beach exceeded our expectations. It more than lives up to its beautiful pictures with stunning views and facilities. The staff could not have been more warm and helpful. Excellent food and service. The location makes it easy to walk in to the downtown area. We came for the diving, which was lovely, and appreciated both the easy boat and shore access. Some construction that did not interfere with our enjoyment of the resort, rather made us look forward to trying out new additions in the future. Could not recommend it more highly!

From the moment you arrive the decor is breathtaking. The front desk staff were friendly helpful and knowledgeable, which set the tone for the rest of the stay. My 5 day 4 night stay was in a 3 bedroom fully appointed penthouse overlooking the Marina with a partial Seaview. Each bedroom had king beds and it's own bathroom. There were 5 of us that shared this space (5 adults). The view from thebalcony/Veranda was peaceful. Everyday we either ate in the main restaurant or at the pool near our penthouse. The food was very tasty and the drinks were excellent. You never have to fight for space at the pool or seating in the restaurant. You refrigerator and wine cooler was stocked with tasty beverages, juice and soda. There is a full kitchen and the primary bedroom has a beautiful bathtub. I will be back.

I don't even know where to begin. Make sure you're getting in the right room. This resort is currently under construction. Loud, messy construction. And it needs it badly! Our room had broken glass block tiles in the shower. Let me say that again, there were more cracked glass tiles in our shower than non-damaged tile... The staff didn't really make me feel wanted. They kept bugging us about towels; they seemed to treat the European guests better. For example, when I was at the bar near the pool trying to order a drink, the bartender, on multiple occasions, took the order of the other guests even though I was sitting there before them. At least it felt like that. The other thing that bugged many of us was the towel situation. Apparently, you can only have 1 towel at a time, well, for "certain" guests. Meanwhile, the dive boats we were on had dozens of them & were handing them out like candy. The grounds, the parts that are not covered in white dust, were beautiful! Sadly, the architect in me only took photos of the design stuff. It really was designed very well! But the place still felt like it was 3 resorts in 1. The luxury side of the resort which was across 2 small gold cart-sized bridges. Was clearly just built, but you can tell they were still working the kinks. Elevators didn't work in many of the villas. I say that because it felt like it was designed like a city where the train tracks separate the "nice side of town" from the "bad side of town". 1 section of the resort that was probably 15-20 years old. I didn't get to tour one of these rooms, but from what I heard, they were ok. Something similar to a Holiday Inn. And then there was the original section of the resort. The part we stayed in. Let me just say, you get what you pay for. And for two dudes, 1 of which is military, the other is "new money" the room was fine. It served it purpose. But it definetly felt like some Super8 I would have stayed at during Spring Break 25yrs ago. This section of the resort is basically falling apart. It's clearly the final phase of the renovations. Some called this part of the resort "section 8" housing. For those of you not from the US, that is public housing. We even brought some people in our room to show them how bad it was. Broken freaking glass in the shower lol. If 1 of us slipped on that "wall" the entire thing would have collapsed. The has to be mold under that shower pan; the holes in some of them were big enough to put my finger through it. Oh yeah, wait for this. The freaking door deadbolt didn't even work! But wait, there is more, the chain that locks the door wasn't connected to a damn thing! It was not attached to the door jam. I brought it to dinner one night to show everyone. Again, this room had two grown men in there, so it wasn't that big a deal for us. But it still doesn't excuse it & I wouldn't want my mother staying in a room like that. 1 slip... Well, that's it. I did what I said I was going to do. It wasn't my plan to write this but after I heard that other guests we were with were also experiencing some of the same treatment, I knew that my voice needed to be heard & I needed to say something. Look, if you just wanna dive, this place is great! ALL of the dives were AMAZING. Just don't expect the Marriott or Ritz, be prepared for the Day Inn or Super8. PS, hire more "locals" to work in positions other than cleaning or food services. It was so clear that they hand selected a certain type of person to be in front of guests. PSS: the DJ was AMAZING lol

Resort is under construction which was not an issue, and I'm unsure if the room we stayed in was a temporary set up, but it was not sensible. 1st there was no headboard to the bed it was sort of placed in the middle of the floor but directly in front of the shower, which obviously is glass so absolutely no privacy. The shower had a flat surface and no door so water just pretty much ran onto the floor. Suggest maybe a sunken floor to contain the water. It appeared as though outlets were updated however the television cord was not compatible, called front desk for assistance, no response nor help. Luckily I travel with an outlet converter so self diagnosed the issue. Food was decent but lacking options, all meals are buffet style, stayed 6 days, had same thing daily. Drinks are decent but again not to many choices. There was ample amount of seatting around pool & at beach so that was a perk. Even with construction, grounds are well maintained and staff was friendly