Banff Ptarmigan Inn reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 3.5

1398 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

No view

bluewater08 (Halifax, Canada) on Jun 22, 2022

We stayed in here for one night and had a great sleep for sure. We entered the pasta restaurant and were told they were open by one wait staff and then told after we had drinks that it would take 45 mins for the kitchen to open. When we arrived we got in early enough to snag a great parking spot in the underground parkade but they did not tell us that there was a lot of construction going on inside the hotel for rooms as well as there only being one working elevator out of two. A little jammed but clean rooms. No view from the balcony other than the building next to the room.

TripAdvisor users rated this property 5 out of 5

An original that has kept up with the times

G_I_M_AN_advisor (Winnipeg, Canada) on Jun 22, 2022

Stayed overnight for 2 nights. Hotel originally built in 1972 but refurbished around 1996. The updates were very nicely done and still look great. Bed super comfortable, bathroom very clean. Rooms are smaller than what I have seen in newer hotels. Don't let this stop you from staying here. Restaurant onsite provides a FULL buffet breakfast, fantastic! Staff are courteous, professional. The only downfall is that the 2 original hot tubs were not updated in 1996. The jets were hardly functional, more a warm bath than anything. However, I didn't go to this hotel solely for the hot tub. Location is great, right downtown so that walking here and there is so handy. Price per room is pricy but it is Banff, it is what it is. Recommend you stay here.

TripAdvisor users rated this property 5 out of 5

Great people, location and breakfast

RonnieLetford (Greater Adelaide, Australia) on Jun 17, 2022

We had a 3 night stay at the Ptarmigan as part of a Rocky Mountaineer trip which was extended another 10 days when we contracted Covid. During our isolation the staff went above and beyond what could have been expected of them, showing real care and concern for our well being. 10 days isolation in a hotel room is no fun but the staff at the Ptarmigan made it as comfortable as it could be. Can’t praise them enough. Without us asking the Ptarmigan dropped the room rate for our isolation stay to a more than reasonable level - I did not expect this, but, again, it was very much appreciated. After a ruined holiday (Rocky Mountaineer trip cancelled as was our Holland America inside passage cruise) their care and concern gave us a boost during a difficult period. A comfortable hotel in a great position near the centre of Banff. Excellent breakfast with omelettes made to order and a good selection of other breakfast choices. Thanks again to all at the Ptarmigan

TripAdvisor users rated this property 3 out of 5

Good and bad

cassie060 (Hertfordshire) on Jun 16, 2022

The hotel is situated in a good position in Banff , near shops snd restaurants surrounded by lovely views. The staff were very friendly and helpful and the beds of good quality and very comfortable. That is the good points. The bad points are the rooms, the hotel does not have air conditioning only heating. A small vent has air coming in but as reception told us if it’s hot it will be hot air and if it is cold it would be cold air. It was hot while we were there and we were put in a room with no outside windows, there was glass and a door that opened onto a balcony overlooking a meeting room! there was a meeting going on when we walked out. Some rooms have a balcony overlooking the lobby, also with a balcony. So with no window to open the heat at night was awful. Blinds covered the glass so we had no idea when it was morning or whether it was raining or sunny. I have stayed in many hotel rooms but this was the worst. It had a tiny bathroom without a mirror or basin. The basin was situated on a little unit next to the small hanging space. We moved rooms for our last night which had a proper bathroom and windows that looked straight on to another building and the windows didn’t open. Compared to other hotels we had stayed at during our time in Canada, all the others had a microwave, an iron and ironing board a shaving mirror, this hotel had none only a microwave down in the lobby for all to use .The hotel included breakfast but it was very poor compared to what other hotels offer. Such a shame as in general it was a nice hotel with a bar and pizza restaurant but the important comfort that is needed in a bedroom was missing.

TripAdvisor users rated this property 3 out of 5

Great location but no a/c

FloYeo (Winnipeg, Canada) on Jun 12, 2022

The location is great, lots of underground parking, nice breakfast included, and hotel was clean. Our room was very hot and stuffy (and it was only 15 degrees out). After talking to maintenance we were informed the a/c in the hotel was being replaced so they put pedestal fans in the rooms (the room fan wasn’t working either). Hopefully the a/c is fixed before the weather gets warmer.

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