All the staff have been incredibly friendly, helpful and efficient. Room was lovely and clean and comfortable, the toiletries provided were amazing! Breakfast included in the price was so helpful we filled up on breakfast with cereals, muffins, cooked breakfast and my boyfriend loved the made to order omelettes, they knew his order by the 3rd morning. Then we'd go out for the day and wouldn't eat again untill the evening. After a long day out in the snow and cold weather we'd warm up in the hot tub and steam room.
Perfect Spot for a Banff Visit
Oct 07, 2022
This is a lovely hotel in a perfect location for a visit to Banff. Our room was spacious and modern and the balcony was great to have. The front desk staff was exceptionally pleasant and helpful. The included breakfast was excellent and a great way to start your day in Banff.
Great stay for our group
Oct 01, 2022
Nice property, Convenient Location in downtown. Enjoyed our stay here. Very good staff in restaurant and made best efforts to make it comfortable. For our limited choice breakfast they tried to make it best in what ever possible.
Great Family Vacation!!
Sep 27, 2022
We went for a quick 4 day trip right before Christmas. The room was clean, and very spacious. The morning buffet was fantastic and my kids loved it! Only complaint was we were on the first floor and I would of preferred to be on a higher floor. Also with as many people that there were in the hotel it was very quiet! Highly recommended!!
Came with Rocky Mountaineer tour package
Sep 15, 2022
Very disappointed in these accommodations. Traveled with another couple. We each received windowless rooms(no outdoor view)with a small balcony that faced into a dated, old atrium, spotted with a few old chairs and scuffed tables. The rooms did not have air conditioning and were not very clean. We stayed 4 nights and did not receive any servicing of the room. The indoor lighting was bad and the TV was small and outdated. The bathroom and one of the beds directly faced the door into the hallway, so it was a free show to anyone walking by if the door was opened while in bed.
It did include a daily breakfast Buffett which never changed, but it was good enough to start our day.
I also plan to write contact the Rocky Mountaineer train company that booked these as part of our package.
We had a voucher to dine in the restaurant and it was pretty good.
Also location was very good. Walkable to downtown and the river.
Pictures show the accumulated dust on the tv, dresser and picture frames.