TripAdvisor Traveler Rating

Overall, our stay at the Ptarmigan Inn in Banff was pleasant. The location is excellent, and the front desk staff were consistently polite, courteous, and helpful, which created a positive first impression. However, considering the relatively high price point, we were somewhat surprised to find that certain areas of the hotel appeared a little worn and in need of some attention. The main disappointment of our visit was the service in the bar. On both occasions we visited, the lady serving was notably rude and unprofessional. Her dismissive attitude made us feel uncomfortable, and we chose to leave during our second visit. This experience also deterred us from dining in the hotel restaurant, as we did not wish to encounter similar treatment. Banff itself is a beautiful destination, and we thoroughly enjoyed our time in the area. However, due to the issues mentioned above, we can only rate our overall experience at the Ptarmigan Inn as three stars.

Fantastic location for exploring Banff and the surrounding area. Friendly staff, room was great nice large comfy bed and super clean. Would definitely recommend.

The hotel is ideally situated for walks around town. The staff are friendly and helpful. The rooms are very dark and we asked for a table lamp for a bit more light and we had a room overlooking the street so plenty of windows . The decor is very dated the carpet is a museum item. except for the bathroom which has had a makeover. There is no storage space so lived out of a case for 3 days . The breakfast is very slow , we waited 40 minutes before the meal arrived and had to put it in a takeaway box as we were on a tour. The hotel needs a general overhaul.

A really pleasant stay at the Ptarmigan Inn. We stayed for 6 nights as part of a 10 day trip to Canada. The hotel is looking dated in terms of decor and some interesting gaffer tape on the lift doors. However, the hotel and room were clean and the staff were friendly and helpful.

Beautiful exterior. The room is a bit old styled and dated. We've got an accessible room which is a huge room with two queen beds and two TV. The bathroom is small with little space to get through toilet to make it to the shower, which shouldn't be accessible if one needs it. There's no other mirror outside the bathroom. No view from the room. We could see rooms from the building across the driveway. The room has musky smell but was OK after we have air-conditioning on for a while. The hot tub and sauna was good to have. WiFi works but TV is not streamable. The kettle in the room was full of limescale but they replaced with a good one on request. I didn't sleep well on the first night because the pillows were too hard but found out later that we were given some hard and some soft pillows which made my sleep much better.