TripAdvisor Traveler Rating

What a beautiful place to stay in Banff The rooms were very clean and very cozy. It was in a great location in the middle of the town close to restaurants and shopping. I would absolutely stay there again. Shout out to Nimz at the front desk he was amazing answered all my questions booked a trip for us. He went beyond being so helpful. The breakfast in the hotel was amazing. Shout out to Denisa in the restaurant it was a joy to see her smiling face every morning at breakfast she gave us great information. Also about taking the chairlift. We had a wonderful time. Thank you.

Friendly helpful staff throughout the hotel. Good food at breakfast and in the evening served by first class staff. Lovely spacious and clean room

We stayed at the Banff Ptarmigan on our Rocky Mountaineer pre-train tour. It's a very comfortable hotel conveniently located in central Banff, easy walking distance of local cafes, restaurants and attractions.

Biggest problem was the thermostat in the room did not work and no help from the staff. You get the temperature they want evidently. Unique name, but standard chain hotel room. No breakfast, no newspaper (even for sale). World's slowest elevator. A free Roam (bus) pass comes with the room - as with most hotels in town, but our clerk did not offer it. We had to ask. Great location on the main street, but still quiet.

Nice cosy hotel within walking distance of all Banff has to offer. We were here as part of a group, so didn’t personally book this hotel. Our room was large, with a decent sized bathroom and small balcony, that sadly only overlooked other rooms, instead of a stunning view. The room was clean, the beds very comfortable and the bathroom well stocked. We only encountered the reception and bar staff, who were polite and friendly. We used the hot tubs and sauna, ( we had the place to ourselves) which were very nice and kept clean. I would happily stay here again….??