TripAdvisor Traveler Rating

Average hotel Our room faced into a courtyard and was incredibly hot, even after turning the heat down to 18.5 {lowest setting} it was still warm. Checked with front desk and there were no other rooms. Thank fully we only stayed the one night. Overall the hotel is not bad, breakfast was expensive and kind of average as well. Not sure we would stay here again, unless we had a different room :-) Best thing is that this hotel is close to the downtown so not much of a walk when it is cold and very windy !

This busy 3 star "hotel" is okay for the price point. It is well located. But be aware the description of the rooms LIE by omission. **All standard rooms face into a dark atrium. There is no privacy, there is no light and there is no view at all. Booking.com. The description does not state that standard tooms face into the void. This is a very big reason to avoid this place You can hear all the comings and goings from the echoing atrium and the narrow hallways The spa/gym/sauna is awful and best avoided at all costs. There is a nice spa place at the accommodation next door.... probably best to avoid this weird place and stay there.

Overall, our stay at the Ptarmigan Inn in Banff was pleasant. The location is excellent, and the front desk staff were consistently polite, courteous, and helpful, which created a positive first impression. However, considering the relatively high price point, we were somewhat surprised to find that certain areas of the hotel appeared a little worn and in need of some attention. The main disappointment of our visit was the service in the bar. On both occasions we visited, the lady serving was notably rude and unprofessional. Her dismissive attitude made us feel uncomfortable, and we chose to leave during our second visit. This experience also deterred us from dining in the hotel restaurant, as we did not wish to encounter similar treatment. Banff itself is a beautiful destination, and we thoroughly enjoyed our time in the area. However, due to the issues mentioned above, we can only rate our overall experience at the Ptarmigan Inn as three stars.

Fantastic location for exploring Banff and the surrounding area. Friendly staff, room was great nice large comfy bed and super clean. Would definitely recommend.

The hotel is ideally situated for walks around town. The staff are friendly and helpful. The rooms are very dark and we asked for a table lamp for a bit more light and we had a room overlooking the street so plenty of windows . The decor is very dated the carpet is a museum item. except for the bathroom which has had a makeover. There is no storage space so lived out of a case for 3 days . The breakfast is very slow , we waited 40 minutes before the meal arrived and had to put it in a takeaway box as we were on a tour. The hotel needs a general overhaul.