TripAdvisor Traveler Rating

Great stay at the Hyatt! The breakfast had an excellent variety and was high quality! Real glassware for drinks, real plates to eat off, and real silverware cutlery, which unfortunately seems like a treat these days!? The staff were very accommodating and arranged adjoining rooms for our family, which we really appreciated! That was super cool! The hotel was spotless, modern, and had a very upscale feel. Would definitely stay again! Value for money too!

Great value. The rooms are a nice size, great service, good food at restaurant. Very warm and welcoming staff. We will stay again.

Very clean and conveniently located. Great for families and travelers as well. Very comfortable and large rooms. The facility has coin laundry service as well as water fountain too. You can order Uber eats of Doordash and collect from the receiption.

There are numerous emails between Sales Manager Tracy Anderson and Front Desk Manager ibrihim Kirmaci, my husband and/or I, all on Hyatt's email server and in our possession regarding my complaint: 1. Management is collecting credit card data outside the secure Sertifi process and stating that this is the policy of their hotel, despite this policy not being visible on any Hyatt platform. 2. I was denied reasonable access as a disabled person despite a clear care request and instead was given a room farthest from an elevator. 3. Over the course of three days, Sales Manager Tracy Anderson harassed both my husband and myself into handing over credit card details in an unsecure fashion under threat of not having a room at the property. There was a failure to resolve these issues at the property by the General Manager Gina Villanueva, who maintained that this property only authorizes credit card payments for another guest’s room via Tracy Anderson and her corporate event form. She also stated that this property typically declines credit card authorization forms?! She stated this property will not allow paying for another guest's room ever again due to my complaint. There has been zero explanation why Tracy was even involved, as again, a confirmed Sertifi payment was in place. A flimsy excuse about occupancy or a misunderstanding does not explain my room assignment to my satisfaction. Hyatt refuses to acknowledge these issues so social media and litigation it is.

Then the place is beautiful—customer service and front desk are top-notch. Great bar. Rooms are solid and quite and richly furnished. Very good sleeping conditions. Breakfast was.. meh... paying for much the same items you normally get included in hotels at a lower price point. :-(