Hyatt Place Calgary Airport reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

309 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great location near Calgary airport.

we_drive (West Des Moines, Iowa) on Jun 15, 2022

The Hyatt Place Calgary Airport is located very conveniently near YYC. The bar area had very good food, breakfast was good, too. The room was large, very clean and comfortable. Staff was friendly and helpful.

TripAdvisor users rated this property 5 out of 5

Great service! Comfortable sleep!

BSAmb2022 on Jun 14, 2022

Exceptional service from the start - very friendly greeting to and from the hotel. Enjoyed drinks and appetizers at the bar. Good size room with very comfortable bed. Shuttle service to and from the airport was super!

TripAdvisor users rated this property 2 out of 5

Hotel is fine, problem is customer service is non-existant

izarauz (Bilbao, Spain) on Jun 11, 2022

As I said hotel is nice and relatively new, rooms are very nice, so if you have a car is a good choice. The problem is location and transportation to and from the hotel to the airport. Arrived in Calgary, got my luggage 6:35PM, called the hotel as instructed for the shuttle, they tell me next shuttle is at 7PM. OK. 7:10PM call again and ask again, they tell me it should be there in about 5 to 10 min, 7:20 shuttle arrives, 45 minutes after my call. In the meantime all other hotel shuttles passed at least twice (hilton, super 8, acclaim, hampton, ….) by the shuttle stop, Hyatt was a no show. Shuttle ride to the hotel is 5 minutes by the way….. Arrived to the hotel and ask for the manager, he apologizes… next question, the next day I have to catch a flight at 8AM, they tell me shuttle is every hour, so to be there at 6AM, need to catch the 5AM shuttle, remember is a 5-7 minutes drive. Conclusion, I order and paid a taxi at 5:40AM, you can draw your conclusions….

TripAdvisor users rated this property 1 out of 5

Terrible experience

Smhm122 on Jun 09, 2022

We travelled with a hockey team to this property. All reservations were not booked properly. The rate for some families was more than what it was supposed to be. The evening hotel staff were rude and not accommodating. I attempted to resolve situations with the hotel manager, who said she would call me back in the morning and never did. The pool isn’t in service at the moment. The breakfast was mediocre. I travel a lot and will never book this property again.

TripAdvisor users rated this property 1 out of 5

False advertisement with every aspect.

daniellewesley17 on Jun 06, 2022

House keeping doesn’t restock until your 4th day. Continental breakfast was horrible for the price you pay. Staff were not helpful and each of them said something different. Limited selection of snacks or drinks. Not a children friendly place.

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