Hyatt Place Calgary Airport reviews
519 TripAdvisor reviews
Misleading Pet Fee Policy – Disappointing Experience at Hyatt
Scott L (Calgary, Canada) on Oct 29, 2024
I recently stayed at this Hyatt property and left feeling disappointed and misled. Upon arrival, I was charged a $100 pet fee, which is considerably higher than at other hotels I’ve visited and, most importantly, was not mentioned on the Hotels.com listing where I booked. For a brand like Hyatt, I would expect full transparency, especially for charges like this. I travel frequently, staying at hotels 50 to 60 times a year, and I value honesty and clarity in pricing. This experience left a negative impression and has made me reconsider staying with the Hyatt brand in the future. Travelers with pets should be aware of this policy, as it significantly impacted my overall experience. If Hyatt is charging such high fees for pets, it would be fair to make this clear on all booking platforms. Unfortunately, I felt blindsided upon check-in, which tarnished an otherwise good stay.
Great clean hotel by the Calgary Airport
Joy L on Oct 28, 2024
Very convenient shuttle pickup from the airport. Clean and large room. The staff were friendly and helpful. I had a dinner and breakfast at the hotel before leaving to the next destination. Because the surrounding of the hotel is almost empty, it is quiet for sleeping.
Almost poor experience and never look forward to stay again.
Inspire24922321753 on Oct 18, 2024
No water, no slippers, no tooth brush and amenities and even coffee machine wasn’t working. Front office staff could be better with a smile. The morning breakfast and the staffs in the restaurant was really good. Overall not up to the expectations.
Excellent experience
DaVa O on Oct 07, 2024
The room was clean and comfortable.The team members were friendly and helpful. I look forward to returning when i decide to come back. I would definitely refer this location to anyone. I appreciate the experience that this hotel chain has given to me while away from home.
Excellent
Tony C on Oct 07, 2024
It has excellent staff, GREAT FOOD and a great location and they are always willing to go above and beyond. I started coming here because of poor service at another near by hotel and don't regret it at all.. So i look forward to every trip. I just wish the breakfasts were a little earlier