I had a long layover in Calgary so I booked a room to get a fee hours of sleep. When I arrived around 10:30 pm, I found the front desk staff to be unfriendly. There was only one hotel option for food and the staff were not very open about any other options available.
I also asked about the airport shuttle and was told it only runs once an hour and the shuttle I needed was full. No effort was made to assist me with other options or putting me on a waiting list. Overall very unhelpful as far as service goes.
The hotel was very nice and clean. The room was large and comfortable and had everything I required.
I was unable to explore the breakfast because I was trying to get to the airport so I cannot comment on this.
I would debate a return because of the lack of service from the frintbdesk staff. I felt like I was putting them out by being there instead of being welcomed. If it was only one staff, I would think they were just having a bad day but it was two different staff so it made me think there was an attitude issue.
Could Be Better
Oct 27, 2022
We were booked here by WestJet since we missed our connecting flight. We knew there was a shuttle but found out that it only runs hourly. Then we found out that there is no restaurant and all they had were a few items on their Bar Menu. But, I will say that our room was great.
Oct 20, 2022
Great spot near the airport. Free shuttle service, free breakfast was awesome. Staff very helpful and bar food good after a long day travelling. Would return for sure next time going through Calgary! Highly recommend.
Excellent location for travelers
Oct 11, 2022
Staff were friendly and accommodating, entertained and answered questions. Rooms were spacious and clean. Breakfast has good variety of food. And thank you for appreciating Health Care Workers by giving this opportunity to stay in Hyatt, big help to get away from stressful working hours.
Excellent experience for a Business trip
Oct 07, 2022
Exceptional experience, employees professional and serviceable. Clean, quiet, excellent price.
Totally recommended! Good dinner options, simple but good breakfast. Overall the best experience for a stay around the airport industrial area.