TripAdvisor Traveler Rating

I had no hot water in my shower, so had a very cool shower. I was literally freezing afterwards. I ended up eating at the hotel restaurant and the service was very poor. And when I went for breakfast at the breakfast bar, they were out of coffee and didn’t even believe me when I pointed it out. To top it all off, I sent feedback via email to both the Calgary Airport Hyatt Hotel and to Hyatt’s customer service team and neither have even done me the courtesy of replying or acknowledging my feedback. This is a poorly managed hotel in my opinion and next time I’ll choose an alternate place to stay.

It was bad from the start... Their airport shuttle service is absolutely not user friendly. Only on the hour every hour and they only wait a few minutes then go back to the hotel which is 5 minutes away. We had just missed it (drove away while we were running for it) and they refused to call the driver to return. Only after some serious arguing did they have the driver return to pick us up. The driver was great (no complaints - very friendly) and said all they needed to do was call and they would have come back. We had to reserve our seats for the shuttle in the morning. Luckily there was space available to get out of there, unlike some other reviews. Restaurant/bar - every table was dirty. Only one table with customers besides us. They closed at 10:30. We arrived at 9:55 and were told the kitchen was closing right away so we ordered just fries and onion rings. My husband is pretty sure the onion rings were made of rawhide they were so overcooked. Simple order of fries - burnt. So we decided it was time to call it a day and head to bed after a long day of travelling. Thought it would be a quick shower but couldn't get hot water. Enough time lapsed that we called the front and were told to run the shower for at least 10 minutes. You're kidding right? Nope. After running the shower for 10-15 minutes - hot water. If there is more than one person needing to shower - don't turn the water off. It will take the same amount of time to get it back. The room was nice and comfortable. Breakfast standard, nothing special. Would never stay at this hotel again. Pretty much at the top of the list for the worst hotel experiences for us.

Hotel and staff were excellent. Unfortunately the visit was because of a delayed flight. Didn't arrive at hotel until 6AM. With checkout at 11 and airline voucher good for only 1 day, had to pay for a second day to get some sleep.

Love that there are 2 queen size beds plus a sofa bed. The room is clean and quiet. Breakfast is better than expected. Coffee at the breakfast bar however is not very good. Wish they provide body lotion and bottled water as Calgary is very dry.

They did an excellent job meeting our needs. We were stranded due to the weather and they did an outstanding job from the front desk to the housekeeping staff. They were able to make recommendations for places to eat and activities in the area. Extending our stay due to continued flight issues was not an issues. Great experience - would highly recommend.