The Rimrock Resort Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

6894 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Don't Eat At Larkspur and Primrose. Go To The Fairmont or Downtown Banff

ColdwellBankerC on Feb 01, 2023

We have stayed at the Rimrock before for business and pleasure. The rooms are spacious but need a refresh. Cleaning staff was great. I was extremely disappointed with Tiered Wifi. There was a free one. One you had to pay for and then Royal members had one. I had constant warnings about threats to my computer. Also I could not send out emails only receive. Update your Wifi and don't charge guests. FOOD we dined at the Larkspur and my pasta dish was bland. I sent it back and ordered a spinach dip which was quite good. I was charged for the pasta dish. I had 4 bites hoping that the dish would improved. It didn't Very disappointing. Your brunch is okay at best. I would give the Primrose 3 Stars. The service was good but the waitress brought the bill half way through our brunch. The cook kept pulling items from the brunch hot items and the condiments. Over all the staff was wonderful at the hotel. I certainly enjoyed the indoor parking. Great feature.

TripAdvisor users rated this property 4 out of 5

A few glitches, but a great hotel nonetheless

Beebeeanca (Blainville, Canada) on Jan 22, 2023

We stayed at the Rimrock during a short break in Banff to celebrate my fiancé's birthday. We were able to get a good price/discount and were swayed by the views despite a few recents so-so comments. We don't regret our choice, but there were a few glitches that made it not quite 5*. The views are absolutely spectacular, we had a room that had a view from the gondolas, but even the partial views offer a great spectacle as we are surrounded by the mountains. It was also easy to get around despite being in the mountain, thanks to the ROAM bus pass that came with our stay. There are also many restaurants on offer, while we only tried one, I'm sure the other ones are also good. We also declined the daily room service and used the credit that came with it to have snacks/coffees/breakfast pastry at the little café. The staff were all friendly, some of them were in training, but you got to start somewhere! The only negatives were the shower and the confusion over the birthday surprise for my partner. First, the shower is a bath-shower, which I'm not particularly a fan of, but I understand some people may prefer it. I just don't like the bath/shower curtains. This particular bath-shower had a drain problem. I have long hair, so I'm used to removing my hair from the drain after I shower, but that wasn't the problem. The water would raise up to your ankle and take forever to drain. Even after the mid-stay room-clean, the water still wouldn't drain properly. Second, it was my partner's 30th birthday. My mum tried to order a birthday cake to surprise him the morning of his birthday. As she couldn't do the payment online, nor over the phone, and there seemed to be some confusion, she asked me to validate with the front desk that they got her request. I made an excuse to go to the front desk without my fiancé, where I was told that the request was on file, no problem. I asked if I could pay right there and then as my mum would pay me back, but I was told there was no need as it was on the room tab. Fast forward to the morning of the birthday, the time for the birthday cake delivery comes and goes. Since we didn't want to wait around, I called the front desk, and they said they didn't have the request but do some checks and call me back. I understood and said we could be in the room any time apart from 1 p.m. when we were scheduled for massages at the spa. The lady calls back saying they didn't have the order, but could deliver it at 1 p.m.... I re-explained that we couldn't be there at 1 p.m. and eventually another time was set up. While I was in the shower, my fiance received the order and a call explaining that the confusion was due to "not having a credit card attached on file". It's only a detail and while the staff remained friendly, I was still slightly annoyed at the situation, especially since I made the effort to confirm previously. Upon check out, we did mention we had a pleasant stay apart from the slight birthday confusion, the lady at the front desk was new and didn't address or question this comment. Again, not a big thing, but just enough not to be quite 5*. We would still recommend the Rimrock because the positives outweight the cons! Just make sure to triple-confirm orders if ordering a surprise and perhaps upgrade to a cubicle shower room.

TripAdvisor users rated this property 3 out of 5

Nice place for an overnite restore and relax

SalR5 (Calgary, Canada) on Dec 30, 2022

We stayed one night and really appreciated the great service at the front desk, both for check in and check out. The complimentary bus pass was great as it prompted us to pop downtown for visit. Our room was nice, beds comfortable and a nice view of the mountains and pine trees. We had a wonderfully relaxing spa treatment! We enjoyed a light lunch at the Larkspur - great service and good martinis, however the wine selection is very limited in choice. We enjoyed the waffle fries, nice and crispy! The cheese board was ok - cheese selection seemed like we were given cheese that was dried out and a few end bits. Our server was excellent and happily had it replaced. Evening cocktails were enjoyed at Divas lounge and it was much quieter than the Larkspur so very conducive to good conversation. The menu is small but we enjoyed the burger and fries - it was that kind of night! The reason for the 3 star is that the food quality was not as good as I would have expected either at the Larkspur or Divas. We did ask to have the burger and fries replaced due to the quality; the second serving was what I would expect from a great burger. Breakfast at the Primrose was enjoyable, with salmon omlettes and toast. Omellete was great, however we did ask for unbuttered toast which required replacement as we received heavily buttered, and no condiments for either toast or omellete. We did ask. We opted to stay here for the memories of past visits, however, overall, I'm not sure I would stay here again based soley on the food quality.

TripAdvisor users rated this property 4 out of 5

Wonderful Hotel With Excellent Staff

ApacheTraveler (Calgary) on Dec 15, 2022

I’ve stayed a few times at the Rimrock as a royalty member and it is always great. This is probably the best hotel in Banff. The scenery is great, the location is away from the bustle of the town but not too far, the food selection is fantastic, and there are all the amenities one would expect. I enjoyed the stay and am happy for how quiet the rooms are. We booked a room with a view of the town and the valley and it was great to see all the lights and snow covered peaks. Furthermore, the staff are excellent and go out of their way to accommodate every need and make you feel welcome. To the hotel manager, I offer the following suggestions to top the experience off: - stop letting non-hotel guests use the fitness facility. On the last day I was there, a couple local elderly gentlemen occupied it, made a bunch of noise, and treated it like they owned it. As a guest, this made the experience undesirable. My spouse and a few others left early feeling uncomfortable by the whole thing. The solution is simple, only allow paying hotel guests and staff access. Beyond this, the fitness area is fantastic. - the hotel allows pets which is great if you’re a pet owner but now so great if you do not want to cohabitate with dogs. I am in the latter camp and recommend maintaining a block of rooms for pet owners and barring the pets from the common areas of the hotel, especially the restaurants. Consider, also, keeping them off of the outdoor seating and skating area to avoid the obvious messes. All in all, the stay was excellent. If the couple suggestion made could be addressed, it would bring it up to five stars in my books. Thanks for a wonderful time.

TripAdvisor users rated this property 3 out of 5

Just wanted a drink

B3403AXalanp on Oct 25, 2022

Sole bar/restaurant that was open had a one hour minimum waiting time to enter. Only wanted a drink after 15 hours travelling from the UK. Completely unacceptable. We were residents after all. Room itself was ok but right over the front entrance so quite noisy.

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