TripAdvisor Traveler Rating

Great location to the town core. The hotel is very relaxed. The staff are all polite and helpful. The rooms are large and really clean. Love the turn down service with delicious shortbread cookies!!! We have stayed here 4 times and everything is very consistent. The Stirling restaurant is very good. We only had the breakfast buffet so I can’t comment on the rest of the menu. We had drinks in the bar and they were delicious We love the heated pool and hot tubs. It doesn’t get any better than sitting in a hot tub looking at mountains everywhere Be sure to ask at the concierge desk for a loaner bear spray when you head out for a hike.

Booked The Malcolm as a luxury finale to our trip, but it fell short. Private wedding parties completely dominated the bar and games room—making shared amenities unusable and uncomfortable for other guests—while unmentioned exterior construction noise made enjoying our balcony views impossible. Disappointing experience given the premium price paid. However, interior room and location excellent and comfiest bed of trip.

Let's start by saying the rooms are spacious and comfortable - no complaints. The hotel was busy but it wasn't peak season. On our second night we had been on a wildlife tour in Banff and stopped by a local restaurant for a meal. When we got back to the hotel there were no parking spaces left at 21:10. The concierge service had finished for the day and there were 12 empty valet parking spaces which were not being used (which can be seen from the photographs). We left our car in one of these. In the morning we came down before 09:00 to find one of the valet parking signs behind our hire car (ok fair enough), but one right up against the drivers door, which was very passive aggressive and petty. We went and spoke to reception who at first told us we could park in one of the local streets but agreed we had inconvenienced nobody and said they would speak to whoever had done this. That evening we got to the hotel at 20:50 and the sign said there were 3 spaces left although there were none. Again the concierge service had finished and we would be out before 09:00, so we left the car in one of the valet spaces as did three other cars. Next morning we loaded our car and checked out. We discovered a note under our wiper suggesting we would be charged $30 for using the valet service (we did not use it because there was no-one there). Of course we were not charged but again it was a petty act towards customers. When we checked in we were not told there were insufficient parking spaces for the hotel guests, even though it was not peak season. Neither were we told that valet parking was an option, although it would not have worked as valet parking had stopped before our return. Consequently there was no guidance as to what to do if the car park was full. This was the only hotel we stayed in (we did a fly drive holiday) where parking was an issue. The street outside was full on both nights and when you stay in a hotel that wasn't cheap, you don't expect to have to park some distance away in a street. The hotel took no ownership of this issue and further behaved in a petty way towards customers trying to resolve it. The most obvious solution, as the valet service finished before 21:00, was to allow guests to use the valet spaces after 21:00 on condition guests moved their car before 09:00 the next morning. The hotel had our vehicle registration, our room number and contact numbers. If it was such a big issue, they could have called us, e-mailed us or indeed contacted us after the first night we left our car. If you stay at this hotel ask them at check in, what you should do if the car park is full. Also don't expect to find a parking space if you go out for the evening.

We loved our stay at The Malcolm-- the 360 mountain views cannot be beat and already can't wait to come back. We enjoyed spending time in the outdoor pool + spa and enjoying morning coffee and sunsets from our deck. The location is ideal-- a short walk from downtown Canmore and is surrounded by two beautiful rivers with walking paths. Thor at the concierge was extremely helpful in helping us plan our days and gave amazing recommendations. We truly enjoyed all of the excursions and restaurants he recommended. We had an amazing stay and would highly recommend The Malcolm!

We had a wonderful stay! Everything was great, and we really enjoyed our time at the hotel. Thank you for making our stay so pleasant. We would happily stay here again and highly recommend it!