Overview
Discover Canmore, Alberta’s premiere hotel experience. It’s a landmark of luxury, contemporary design and gracious, personalized service. Just a five-minute walk from the heart of downtown Canmore, The Malcolm Hotel provides chic accommodations and resort-style amenities in the heart of the Alberta Rockies. Our breathtaking Spring Creek location offers effortless access to Canmore’s charming shops, art galleries and restaurants as well as the exhilarating mountain attractions and adventures of the Bow Valley and Banff areas.
Check in
4:00 p.m.
Check out
11:00 a.m.
Rooms
124
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar ($)
- Phone
- Room service ($)
- Safe
- Slippers
- TV
Amenities
Gym
Lounge
Pool deck
Patio
Spring creek
Hot tubs
Lobby
Grill
Location
Reviews
Unbelievable Customer Service
bookworm656 (Mississauga, Canada) on Sep 18, 2023
I was booked to stay at the Malcolm Hotel in Canmore. Unfortunately, I did not get to fully experience the hotel, but I was blown away by the customer service. Shortly after checking in, I discovered a wet spot on the carpet in my room. I immediately called the front desk to advise them. Naturally, they said someone would be right up to investigate. A few minutes later, Laura called from reception, and apologized for the leak, and explained they were doing construction on the neighboring room, and believed this was the source of the water. Since the hotel was fully booked for the night, she advised me the hotel would refund my payment, pay for alternate accommodations at a nearby hotel (also excellent), and offer me a substantial discount on my next stay. I have stayed at many very good hotels around the world. I have experienced excellent customer service at many of those. I have never had THAT level of customer service. Laura, thank you. The Malcolm is now my number one recommended accommodations in or near Canmore, and will be a regular stop on my visits to the area.
Perfect.
KarlPerry777 (Sully, United Kingdom) on Sep 17, 2023
An excellent hotel in a beautiful location. 10 mins walk from the town. Lots of walking trails and lovely walks along the rivers. Room was a large size and beds and pillows were so comfy. Shower was amazing and goos for the muscles after long walks. We ate on the patio area and the food was really good. Both soups were tasty and the steaks lovely and tender with perfect veg. Pool. Are has lovely comfortable beds to lie on whilst taking in the Mountain View’s. Good parking areas either underground or on top level at no extra charge. Would definitely stay here again whilst in Canmore.
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