TripAdvisor Traveler Rating

Great Spa and very professional. Experienced the spa two years ago. They delivered in everything both times. Can’t beat the price for three. Will visit again every time we are there.

We had a wonderful stay at this hotel and would definitely return! The location is fantastic, making it easy to enjoy everything the area has to offer. The entire resort is exceptionally clean and well maintained, and both the pools and the beach were beautiful. There were always plenty of places to relax, and we never felt crowded. What really made our stay special was the staff. Every employee we encountered was friendly, welcoming, and genuinely seemed to care that guests had a great experience. Their outstanding service made us feel valued throughout our vacation. We've stayed at many all-inclusive resorts over the years, and this hotel has, without question, the **best cocktails** we've ever had at an all-inclusive. The quality, variety, and presentation were outstanding and truly set this resort apart. We also upgraded to the Enclave, and it was absolutely worth it. The added amenities and enhanced experience made our vacation even more enjoyable. If you're looking for a beautiful, clean resort with incredible staff, amazing drinks, and a relaxing atmosphere, we highly recommend this hotel. We can't wait to come back!

Chacon was really nice and his drinks were amazing! He works in the lobby

AnElave bar near entrance was great

One of the worst hotel check-in experiences I’ve ever had. I was initially assigned a dirty room after paying extra for what was supposed to be an upgraded room. The front desk then wasted hours before finally assigning me a different room, with little regard for the inconvenience caused. Carla, the manager, took no accountability for the experience or the way it was handled. Even tried to say the furniture has design(picture attached) I booked through the American Express Hotel Collection, where room upgrades are supposed to be provided based on availability. Instead, no complimentary upgrade was offered, and I was encouraged to pay extra for another room upgrade. Future visitors, beware: even if you pay for a premium Ocean View room, you may end up with only a partial ocean view and feel pressured to pay even more for an Enclave upgrade. Overall, a very disappointing experience.