Hilton Cancun Mar Caribe reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

2023 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Phenomenal Customer Service

Lee6174 on Jul 14, 2024

My stay at Mar Caribe was absolutely amazing! Ramses, Anderson, Jean, Pier and Isabel were some of the best bartenders at the resort! They knew who we were and what we liked, full of personality and the staff was very friendly! I highly recommend Mar Caribe!

TripAdvisor users rated this property 5 out of 5

Excellent customer service & hospitality!

Jazmin S on Jul 13, 2024

The resort is very clean, the workers are amazing people and treat like familia! Bartenders at the Lobby gave us exceptional service, Ramses is one of the best bar tenders I ever met! He offers special drinks, then you have Isabel, Anderson & Jean Pier who are exceptional bartenders as well! S.P.A. service, top notch! My massage therapist Maritza put me to sleep with her relaxed massage. Thank you so much for making it so special for us! The welcome amazing team, Jonathan & Andres!!! They recommended us places, helped us book our rides and not only that made us feel home away from home.

TripAdvisor users rated this property 5 out of 5

Great Family Vacation

sarselizabeth (Chicago, Illinois) on Jul 12, 2024

Had a great trip with our kids! Very family friendly resort. Big enough to fit our needs but walkable with our 4 year olds. All restaurants were able to accommodate the kids. Loved hopping between the beach, pools and the splash pad. We especially loved the kids club. Had not intention of leaving them there but they had so much fun and constantly were asking us to take them. Mari, Silva, and Andi were the best!! Would recommend for families but would say couples or adults only getaways would look somewhere else.

TripAdvisor users rated this property 5 out of 5

10/10 Service and Staff

Kayleigh M on Jul 12, 2024

My family and I stayed at the Mar Caribe this July and had such an amazing time. Most notably, the service we received from the wait staff was incredible! Being a party of nine, it can be challenging to accommodate everyone, however the servers at the resturant Vela always went above and beyond to take care of us. The hostesses always greeted us with a smile and got us seated as soon as possible. Alejandro and Ruis were our servers for breakfast and lunch the majority of our stay. Both Alejandro and Ruis were extremely personable, attentive, and it was evident that they always aimed to provide their best service. One of the most remarkable things that happened was Alejandro giving all nine of us a souvenir on our last day at breakfast! Each day, he brought us over cocktails to try and always did his best to make us happy. This was such a special memory that we will cherish forever. In addition to the phenomenal service we received at Vela, the waif staff who worked at other parts of the resort always provided outstanding service as well. Ruben and Ramses, bartenders who work in the Enclave and lobby bars, stuck out the most. Watching them behind the bar was not only exciting but their drinks were delicious too! There were also other bartenders who worked in these locations that provided such high quality service. Beyond their impeccable mixology, these individuals remembered our names, our “usual” drinks, and went above and beyond to make us happy. Lastly, Francisco is a member of the wait staff who works at both the pool and beach bar. Francisco would go out of his way to take care of me and my family. One day, he walked across the resort to get towels and set up chairs for us in his section! Francisco was extremely personable and did everything he could to ensure we were satisfied. Be sure to ask for Alejandro, Ruiz, Francisco, Ruben, and Ramses throughout your stay if you want the best service, these guys WILL take care of you. The resort is beautiful, but the service we received blew our stay out of the water. Working outside in the heat is definitely a challenge but the staff persevere with a smile on their face. Words can’t even explain how well were taken care of throughout our entire stay and I am looking forward to returning in the future!

TripAdvisor users rated this property 5 out of 5

Hilton Highlights to remember

es k on Jul 12, 2024

Arturo, Kax, Cristian, Carlos from entertainment team are amazing and fun Zumba instructors! Attended their classes every morning with friends and each put their only personalities. Whiskey, Bruno, Santos made pool games and competitions so much fun for guests! Francisco, the waiter near the pool bar, was an absolute gem knowing how to cater to us. Finally, I loved Esther at the restaurant buffet. She was kind and funny in the morning!

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