Hilton Cancun Mar Caribe reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

1579 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Above and Beyond

Aaron T on Feb 17, 2024

My wife and I had a great time on our Baby Moon. The staff was great and went out of their way to cater to us. Orlando made sure we had food, drinks, and relaxation at the pool. Thomas at La Luce went above and beyond to create an incredible dining experience for my expecting wife and I. 10/10

TripAdvisor users rated this property 5 out of 5

Family Vacation at the Hilton 5 stars

Michelle A (El Paso, Texas) on Feb 17, 2024

The best Customer Service. We stayed at Hilton Mar Caribe a new resort and we totally recommend it. Everyone is very friendly and food is amazing. We enjoyed the Italian Restaurant the most! Big shout out to the concierge garrido he’s been very friendly and helpful and very attentive to anything me and my family needed, he made sure we had the best experience possible out here!

TripAdvisor users rated this property 5 out of 5

Great Family resort

Canadianlady13 (Ontario, Canada) on Feb 17, 2024

Had a fantastic week with FVE @the Cancun Hilton. Big beautiful resort will ocean view rooms. All the rooms are modern and new. I really enjoyed teaching Sunrise Stretch and Bootcamp every morning. Big… HUGE shout out to Valdemar!!!! He is the best!! Always had everything set up for me and participated all the time. He interacts with the guests so well. He’s going to do well. Very smart and kind guy. I met so many guests from the USA that came to every class. The food is good and the beach is fantastic. Never had to worry about finding a chair. If you have kids this is the resort to go!!!

TripAdvisor users rated this property 5 out of 5

Spanish with Arturo

Rudy D on Feb 17, 2024

Arturo is the man! Thanks for teaching my family Spanish! What an awesome guy, my kids loved him! This was one of the best parts of the trip for my family. They really make us feel welcome. The whole experience has been great, but Arturo was the highlight for sure!

TripAdvisor users rated this property 4 out of 5

Hilton Mar Caribe

Pattiparsley (Deltaville, Virginia) on Feb 17, 2024

Arturo was the best fitness instructor that we had all week. We had a wonderful time taking his morning water aerobics class. Miguel in the Enclave was also a standout. Great drinks! This was our first stay at Hilton Mar Caribe. We are Royal Resorts members and had booked this resort prior to the transition. My favorite part of the resort was the Enclave Bar which served craft cocktails and had very nice snacks all day. The beds and accommodations were also very nice. I did not like the fact that we had to have cash on hand at all times. For tipping. It would just be nicer to sign something and charge to the room. It also makes it much easier when you are with a group that it’s just split at the end of the week. The store has pretty much nothing and you cannot charge that to the room either. Since we used up all of our small Bills by Wednesday we were trying to get waiters and other staff to make change. The hotel has no bank for guest to make change. You do not get change from cab drivers here. We’ve been coming 30 years and this I must say was an average stay.

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