TripAdvisor Traveler Rating

We stayed for a week. It was fabulous, food was great service was top notch. Juan, Edy,Macedonia, Christian,Palo,Wilma,Julian,Alhandro, Alhendra! Joel, Alfredo Martha…..exceptional. We had a great vacation! Ty

My husband and I along with two friends stayed at the IM Palace from March 3 - 8, 2022. We did get off to a bumpy start and shared our concerns with Senora Alejandra, the manager of the hotel. Not only did she listen to our concerns but she made corrections! The changes improved our stay immensely. We were so blessed by Rene and Regnaldo, sous chef and maître d. We had sumptuous salmon, fabulous fresh salads, the lava cake was KILLER, cake pops were amazing, and the best guacamole, hot chips, and salsa while watching the waves gently washing up on the white sand. Our bed was fabulous, jacuzzi in the room is such a nice touch, and the hotel pool afforded me morning lap swimming. We were also treated to complimentary massages that were the best! Carmen you do such a great job in the spa and you also painted my nails!! They were so pretty! Daynela you are the best greater in the spa; so warm and engaging. Thank you so much Isla Mujeres Palace! You gave us a wonderful warm vacation!

We had a wonderful time! One restaurant only but well kept and vibrant. Staff were super helpful and friendly. Thank you Macedonio, Paolo, Christian, Juan Guinto, Jessica and Mitzy. If this location of palace resorts stays open we will definitely come back

So sad to hear this resort has been sold! We love Palace Resorts. We’ve stayed at the Sun, Beach, Playa, and Moon (Jamaica), and Isla Palace is by far our favorite. The staff is top notch, the resort is beautiful, the beach and views are amazing, and the food is wonderful. We just returned from the island a few days ago. The Palace was unavailable, so we stayed at another resort. No comparison! We are returning in May with another couple and were hoping to book the Palace, only to find out it will be closing at the end of March. What a disappointment!!!!

Everything was perfect at Isla Mujeres Palace. Fantastic quiet location. The staff took great care of us and fulfilled all of our requests. So much more relaxing than the larger Palace Resorts. Would definitely go back if it weren't closing in March :(