Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
They say things are more laid back on island time. At Isla Mujeres Palace, everything happens on your schedule. This secluded and stunning island is a lover's escape boating sweet, rustic refinement. Whether your sipping craft cocktails under a thatched-roof hut, sneaking in some midday shuteye in your hammock, or enjoying a romantic candlelit dinner, you'll feel like the only two people in the world at Isla Mujeres.
Isla Mujeres is an island just off the coast of Cancun, so your vacation starts with you skimming across a turquoise paradise as you are transported to your hotel. Depending on what time your flight lands in Cancun, you will either be transferred to the private marina in order to go on the hotel’s private boat service to Isla Mujeres where you will arrive directly at the hotel’s dock OR you will be transferred to the Public Ferry Terminal to board a Large ferry to Isla Mujeres. If you arrive to Isla Mujeres by Public Ferry you will need to take a taxi (approx. cost $ 5 – 8 USD payable by guest ) to the Isla Mujeres Palace Please be advised upon arrival at the Public or Private Ferry docks there may be a wait due to the boat/ferry schedule. The hotel private boat transfer is not available on Wednesday’s for arrivals or departures. All guests with Wednesday arrivals or departures will be required to transfer to and from hotel using the public ferry and taxi services.
Receive unlimited access to all facilities at selected Palace Resorts; sister hotels are: Playacar Palace, Cozumel Palace, Beach Palace, Sun Palace (adults only), and Moon Palace Golf & Spa Resort, including restaurants, bars and entertainment; transfers not included.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
62
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed
- Ocean view
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Balcony
- 1 king bed
- Pool view
- 1 king bed
- Pool view
- Minimum 1 adult, maximum 2 adults
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Balcony
Amenities
- Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
- Elevators.
- Public areas wheelchair accessible
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Adults only
| Type | Amenities | |
|---|---|---|
| Lobby Bar | Bar, Lobby bar | Food options available |
| Pool & Snack area | Bar, Pool bar | Food options available |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Select public areas
- Room
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Azul | À la carte | International | Breakfast, Dinner, Lunch | Dress code |
| Le Cevicheria | Buffet | Seafood | Lunch, Snacks |
- Rooms: 62
- Fitness centre: on site
- Salon: on site ($)
- Spa: on site ($)
-
All-inclusive: Included
- All meals plus snacks
- Unlimited domestic and premium drinks
Pools
- Outdoor pools: 1
Water sports
- Non-motorized watersports: on site
Other activities
- Daily activities: on site
- Nightly entertainment: on site
- Beach and pool volleyball
- ATM available ($)
- Business centre
- Currency exchange available ($)
- Dry cleaning available ($)
- Laundry services available ($)
- Medical services available ($)
- Meeting facilities available ($)
- Parking
- Valet parking
- Wedding facilities available ($)
Lobby
Pool
Pool
Beach
Azul
La Cevicheria
Terrace
Terrace
Fitness centre
Pier
Location
Reviews
Isla palace resort
Medoran12 on Mar 23, 2022
We stayed for a week. It was fabulous, food was great service was top notch. Juan, Edy,Macedonia, Christian,Palo,Wilma,Julian,Alhandro, Alhendra! Joel, Alfredo Martha…..exceptional. We had a great vacation! Ty
Had a wonderful stay!
PetePortland_OR (Portland, OR) on Mar 20, 2022
My husband and I along with two friends stayed at the IM Palace from March 3 - 8, 2022. We did get off to a bumpy start and shared our concerns with Senora Alejandra, the manager of the hotel. Not only did she listen to our concerns but she made corrections! The changes improved our stay immensely. We were so blessed by Rene and Regnaldo, sous chef and maître d. We had sumptuous salmon, fabulous fresh salads, the lava cake was KILLER, cake pops were amazing, and the best guacamole, hot chips, and salsa while watching the waves gently washing up on the white sand. Our bed was fabulous, jacuzzi in the room is such a nice touch, and the hotel pool afforded me morning lap swimming. We were also treated to complimentary massages that were the best! Carmen you do such a great job in the spa and you also painted my nails!! They were so pretty! Daynela you are the best greater in the spa; so warm and engaging. Thank you so much Isla Mujeres Palace! You gave us a wonderful warm vacation!
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
