All inclusive

Isla Mujeres Palace

Cancun 4.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

They say things are more laid back on island time. At Isla Mujeres Palace, everything happens on your schedule. This secluded and stunning island is a lover's escape boating sweet, rustic refinement. Whether your sipping craft cocktails under a thatched-roof hut, sneaking in some midday shuteye in your hammock, or enjoying a romantic candlelit dinner, you'll feel like the only two people in the world at Isla Mujeres.

Isla Mujeres is an island just off the coast of Cancun, so your vacation starts with you skimming across a turquoise paradise as you are transported to your hotel. Depending on what time your flight lands in Cancun, you will either be transferred to the private marina in order to go on the hotel’s private boat service to Isla Mujeres where you will arrive directly at the hotel’s dock OR you will be transferred to the Public  Ferry Terminal to board a Large ferry to Isla Mujeres.  If you arrive to Isla Mujeres by Public Ferry you will need to take a taxi (approx. cost $ 5 – 8  USD payable by guest ) to the Isla Mujeres Palace  Please be advised  upon arrival at the Public or Private Ferry docks there may be a wait  due to the boat/ferry schedule. The hotel private boat transfer is not available on Wednesday’s for arrivals or departures. All guests with Wednesday arrivals or departures will be required to transfer to and from hotel using the public ferry and taxi services. 

Added value

Receive unlimited access to all facilities at selected Palace Resorts; sister hotels are: Playacar Palace, Cozumel Palace, Beach Palace, Sun Palace (adults only), and Moon Palace Golf & Spa Resort, including restaurants, bars and entertainment; transfers not included.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

62

Rooms

Superior Deluxe Ocean View
  • 1 king bed
  • Ocean view
Superior Deluxe Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Balcony

Superior Deluxe Pool View
  • 1 king bed
  • Pool view
Superior Deluxe Pool View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Balcony

Amenities

  • Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
  • Elevators.
  • Public areas wheelchair accessible

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Adults only

Type Amenities
Lobby Bar Bar, Lobby bar Food options available
Pool & Snack area Bar, Pool bar Food options available

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Select public areas
  • Room

Type of restaurant Type of cuisine Open for Additional Information
Azul À la carte International Breakfast, Dinner, Lunch Dress code
Le Cevicheria Buffet Seafood Lunch, Snacks

  • Rooms: 62

  • Fitness centre: on site
  • Salon: on site ($)
  • Spa: on site ($)

Carretera Garrafon, Vista Alegre
Mz.63.Lt1, S. 007
Isla Mujeres, Quintana Roo, Mexico 77400
(52) 998-999-2020
38 km from CUN

  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited domestic and premium drinks

Pools

  • Outdoor pools: 1

Water sports

  • Non-motorized watersports: on site

Other activities

  • Daily activities: on site
  • Nightly entertainment: on site
  • Beach and pool volleyball

  • ATM available ($)
  • Business centre
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Laundry services available ($)
  • Medical services available ($)
  • Meeting facilities available ($)
  • Parking
  • Valet parking
  • Wedding facilities available ($)

Location

Address
Carretera Garrafon, Vista Alegre, Mz.63.Lt1, S. 007, Isla Mujeres, Quintana Roo, 77400, Mexico
Carretera Garrafon, Vista Alegre

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 5.0
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Isla palace resort

Medoran12 on Mar 23, 2022

We stayed for a week. It was fabulous, food was great service was top notch. Juan, Edy,Macedonia, Christian,Palo,Wilma,Julian,Alhandro, Alhendra! Joel, Alfredo Martha…..exceptional. We had a great vacation! Ty

TripAdvisor users rated this property 4 out of 5

Had a wonderful stay!

PetePortland_OR (Portland, OR) on Mar 20, 2022

My husband and I along with two friends stayed at the IM Palace from March 3 - 8, 2022. We did get off to a bumpy start and shared our concerns with Senora Alejandra, the manager of the hotel. Not only did she listen to our concerns but she made corrections! The changes improved our stay immensely. We were so blessed by Rene and Regnaldo, sous chef and maître d. We had sumptuous salmon, fabulous fresh salads, the lava cake was KILLER, cake pops were amazing, and the best guacamole, hot chips, and salsa while watching the waves gently washing up on the white sand. Our bed was fabulous, jacuzzi in the room is such a nice touch, and the hotel pool afforded me morning lap swimming. We were also treated to complimentary massages that were the best! Carmen you do such a great job in the spa and you also painted my nails!! They were so pretty! Daynela you are the best greater in the spa; so warm and engaging. Thank you so much Isla Mujeres Palace! You gave us a wonderful warm vacation!

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