TripAdvisor Traveler Rating

We stayed at Ocean Allure Costa Mujeres for one week to celebrate our wedding anniversary. From the moment we arrived, we were greeted by very friendly staff. Pros: - Rooms are a good size. We were towards the back and found it to be very quiet. You can see the ocean from the balcony which we were happy about. - Buffet food was some of the best we’ve had! Great variety and always fresh and warm. - The steakhouse was very good! Even a more medium/well steak was delicious. - Beautiful resort overall. Nice architecture. Set up is great where everything is close but still far enough. Liked having the main areas indoors to avoid critters and the midday sun. Very clean. - The beach cleaning crew did an amazing job with clearing the sargassum. We got hit with a wave of it in the beginning of the trip but the staff were very diligent about clearing it. - Beach is beautiful when clear… we walked for ages. - Pool bartenders at the lazy river are absolutely amazing! They were always making sure we were completely taken care of. - You need to go to Mikes Coffee Shop! The staff are beyond kind and have a lot of great options. Improvements: - Housecleaning and minibar refills were a bit hit or miss. - The lack of a dinner buffet will definitely cause this resort to suffer at full capacity. At 40-50% capacity, there were 2 nights where there were lines for the restaurants. Restaurant food was very hit or miss. We would have loved to have a more casual 24 hour snack bar or dinner buffet option for those nights where we didn’t want to dress up. Although we didn’t see anyone get turned away from the restaurant for not adhering. - No bar/food option on the beach. - Would have loved to see some more evening/night activities or shows. This resort is definitely on the chiller side but a lot of nights we were left bored after dinner. - Keep in mind that most rooms have 2 doubles. We booked a king but didn’t have one. - When checking in, we kept getting pushed to upgrade to privilege or a different room. After declining once, they continued to push until we were very stern. Other Takeaways - Please take both the very negative and very positive reviews with a grain of salt. We witnessed quite a few people being extremely rude to the hotel staff… there will always be people who aren’t pleased.

My husband and I stayed at Ocean Allure Costa Mujeres from April 23rd to April 30th, 2026. We chose the Privilege option because we were celebrating his 50th birthday that week, and I wanted to make the trip feel extra special. We typically don’t upgrade to “Privilege” or “VIP” options when we travel, but I am so glad we did this time. It was absolutely worth it. We were very happy with the Privilege restaurant and enjoyed breakfast there every morning. It was also so convenient to be able to run down from our room for a cappuccino in the morning or after an afternoon nap. We also had dinner there a few times and really enjoyed both the food and the service. We loved the Privilege area of the beach and were lucky enough to have a cabana every day. The service was fantastic, and Gabriel, our Beach Butler, even had a cabana decorated for my husband on the morning of his 50th birthday. It was such a sweet and thoughtful touch. The resort itself is beautiful, and we absolutely loved the layout. It is a large resort, but it never felt overwhelming or difficult to get around. Everything was easy to find, and the layout felt very well planned. There were so many features we enjoyed during our stay. The lazy river was a lot of fun, and there were always plenty of floats available in different styles, often left behind by other guests. We also had a great time bowling, playing pool, and playing ping pong. We would have loved to try pickleball as well, but it was so hot and somehow we ran out of time every day! We also loved that all of the bars had different drink menus. It made it fun to try something new at each spot. I had one of the best tequila drinks I have ever had at the Sports Bar, it was made with hibiscus and it was delicious! The coffee shop and ice cream shop were also great additions to the resort. We loved having those options available throughout the day. Our room was perfect. The cable was great, with all the HBO channels, which was nice when we wanted a break from the sun and some downtime before dinner. The bathroom was also excellent and provided more privacy than many other resorts we have stayed at. We especially loved having double sinks so we could both get ready at the same time. The rooftop infinity pool was another highlight. It was such a cool feature, and it was beautiful to see from the beach as well. From what we could see, Ocean Allure seemed to be the only resort along that strip with that kind of rooftop pool, which made it feel even more special. I’m sure there is even more I could mention, but long story short: we loved this resort. We travel often and have stayed at dozens of all-inclusive resorts, and Ocean Allure Costa Mujeres is definitely one of our favourites. We are already looking forward to returning one day. We would also love to give a special shout-out and thank you to the staff who really stood out and made our week extra special. First and foremost, our Butler Emilio was wonderful from the day we arrived until the day we left. He was genuine, attentive, professional, and excellent at his job. Gabriel, our Beach Butler, was absolutely amazing. He took such great care of us at the beach and was the one who decorated our cabana for Reiner’s 50th birthday. It was such a thoughtful and special surprise, and it made the day feel even more memorable. Maria, our waitress at the beach, was fantastic. We never had to look for her or wait long for a drink — she was always there when needed. We also ordered food to our cabana one day, and it was excellent and very well packaged. The servers at the Privilege restaurant were all fantastic, but we created a special bond with Gustavo, Carlos, and Christian. They remembered us from the first day and knew exactly what we liked and how we liked it. The service was fast, accurate, and always very friendly. Bryant from Pez was also great. We enjoyed lunch there almost every day, and it was always fantastic. And finally, Rosario from the ice cream shop was so sweet, happy, and quick every time we saw her. Overall, we had an amazing stay and would highly recommend Ocean Allure Costa Mujeres, especially with the Privilege upgrade. It made our celebration trip feel extra special, and we can’t wait to come back.

Axel is the best instructor in the resort , he’s teaching me how to do the 360 on the wave surf. He’s amazing

We've been to a few all inclusive & there haven't been any I'd go back to, until this one! Ocean Allure is not only a stunning property, its an excellent layout. You will know exactly where everything is within an hour! Everything is in an orderly fashion: Pickle Ball Courts, Theatre, Gym, Mikes Coffee, Buffet, Steak House Restaurant, Mexican Restaurant! Theres a seafood restaurant by the water for breathtaking views & a Japanese restaurant in the main building by the Sports Pub & Bowling Alley. Unlike other resorts, there was always a lounge chair available. There was pool entertainment everyday! The food was good, the coffee shop was great! The only downfall is the buffet is not open for dinner! I highly recommend getting the privilege package. Its an extra $200 a person. Its well worth it. You have access to the Privilege Restaurant, Rooftop pools, beach chairs & beach loungers (sectioned off). You can order food & drinks from a waiter at the privilege pool & beach chairs. You get a complimentary bottle of wine & hard alcohol of your choice at the beginning of your stay. We chose Patron & It was waiting for us in our room with 2 crystal shot glasses! The rooms are very nice but be aware, Ocean View is not Ocean front. Ocean View means you can see the ocean from your deck, even if you need to look over your left shoulder, while your room faces the pool & side of a restaurant. I looked at the website when I got home but I don't see how you book Oceanfront! It was frustrating booking pickle ball. There seemed to only ever be one court being used and it was hard to get a time. We were able to reserve 3 times but only because I was persistent. The weird thing is, I never saw anyone there, anytime I looked. I would book all my sessions right away next time. The maids never restocked our fridge when we used something but it wasn't a deal breaker. I finally translated a note to them on the last night, asking for orange juice, so I should have done it sooner! In saying this, If you called front desk or asked your butler for something, you got it! All in all, Ocean Allure is gorgeous and worth it! Lazy River is great, Surf Simulator was fun! The shows were excellent! Thanks to Emilio & Javier (our Butlers) they were so polite & friendly & did their best to help us with reservations. You won't regret staying here! Our family loved it! (ages 19, 22 & 49)

The room and resort was absolutely beautiful but our butler Joel totally made the experience! He really went above and beyond to make sure we had everything we needed plus some! Would highly suggest requesting him for your stay!