TripAdvisor Traveler Rating

My husband and I stayed at Ocean Allure Costa Mujeres in April 2026 and we were truly pleased with the resort and had a great vacation. This adults-only resort had a very chill vibe, but there was no shortage of fun. We typically stayed at the "quieter" pool as we prefer a more relaxed atmosphere. Upon check-in we were able to get a king bed thanks to Juan Carlos. I feel that for an adults-only resort there should be more king bed rooms rather than two double-bed rooms. We were "welcomed" by a team who wanted us to book a meeting to talk about memberships, time-shares, etc. We did book it for our 3rd day, but ended up cancelling it as it wasn't of any interest to us. I know for next time not to book any meeting upfront. The food was very good - there were some dishes that were better than others but that is expected. - Sakura Teppanyaki restaurant - our chef Santiago was great! Very entertaining and very cautious about my husband's shell-fish allergy. He cooked his skewers first before adding the shrimp to the grill. - Los Corales Buffet - open for breakfast and lunch only. We would have liked the option of a buffet for dinner some nights, but it really wasn't that big of a deal as we were able to get into the a la carte's each night. We ended up requesting waiter Gamaliel from our 2nd day on as he was amazing! Very attentive, personable, friendly. It's obvious he really enjoys his work and makes each of his guests feel welcome and taken care of. The food options were great - I don't think there was a soup I met during this trip that I didn't thoroughly enjoy. - Pool drink service - Bettyna was amazing! Great personality and great service! - Pez Dama - we ate lunch there once and dinner there twice. My husband absolutely loved the whole fried fish on their lunch menu, and the shrimp tacos that I had for lunch were also amazing! The coconut squash soup on the dinner menu is absolutely delicious!!! Hats off to Adrian, Luis and Yadira for their amazing service. - Margarita Mexican Restaurant - the Azteca soup was great! The pork cochinita pibil was so delicious and tender. - Bluemoon French Restaurant - French Onion soup was good and the braised short rib was delicious! The activity team was great. Maria was amazing in getting people involved and engaged in some of the activities. She is very personable and engaging. The one suggestion we had for the activities and entertainment was to have it more visible throughout the resort - maybe some screens in the lobby or hallways by the lobby to list the daily/nightly entertainment. There was an activity board near the pool, but more visibility to schedule would have been great. The Lobby Bar was where we hung out most nights after dinner. The live musicians were great! And the cocktails at the Lobby Bar were wonderful - my fave was the Luces he Habaina. Overall we had a great time, met some amazing people, and were able to relax and decompress just as we had hoped. I would definitely consider this resort for a future vacation, and highly recommend it to anyone who is looking for an adults-only property that is chill yet entertaining.

When my husband and I checked into our room there was two double beds,when we requested a king,when I called the front desk Ramon was very unapologetic! Spook to Janneth the front manager, she told us the king beds were only available on availability! Basically they blamed the air Canada web site! Miraculously she checked “again” and found the next day there was a king available. She was very helpful in this matter. The bathroom door handle was kept together with a sharp screw,we had to call the maintenance twice because the toilet kept bubbling and didn’t flush the toilet paper. So we just made due for the remainder of the trip. Angela who worked at the lobby bar was amazing! She remembered which drinks we had previous days, really on point! And she was so cute! Tania at the consierge desk was very helpful and a real pleasure to talk to. We found at the buffet we had to wait for bacon and scrambled eggs almost every morning as the trays were not filled. We went to the Italian restaurant and really didn’t see much Italian food so that was disappointing,steak restaurant was really good! The seafood restaurant was really good! The sports lounge was fun, but if you go to the bathroom outside the bar be very careful cause the toilet in the ladies room on the left side is very very wobbly.lol We talked to some fellow Canucks who also talked to other people there and all in all it’s best to wait a good year before visiting a brand new resort! They really need a lot of clean up! Also very important…there is 3 black ferro dogs that live at the resort, there is a little hut with water bowls at the back side of the resort near the pickle ball court where the dogs live, can be very scary for some people! They even run through the resort! One morning at 4:30 we heard the dogs barking, seemed like they were right outside our door(doors that have no peep holes FYI) we Heard a man yelling down the corridor to get the dogs outta here! This is actually my first review,I decided to write one because I was so excited to go to a brand new resort and quit frankly we were disappointed! It’s best to go where the staff are seasoned and make you feel like you are on VACATION! didn’t get that vibe here! Just saying

Pool entertainment with Sylvia, Maria, Christian, Mario, Christina and Axel is the best. They had the guests join in the fun. They made our stay memorable.

Absolutely loved this resort. Location, beach, grounds, food, service, room, bed, pillows… EVERYTHING was great. Absolutely loved the roof-top infinity pool (Privilege). BUT, if you book a swim-out room and get stuck on the back of building 2 (even-numbered rooms), I feel for you! These should not be for swim-out paying customers. These should be offered as free upgrades. Glad we were able to get moved as that is not a good spot to be, facing the garbage bins. The staff was excellent as well. Special shout-outs: *Our Swim-Out waitress, Karla! She took very good care of us and we never went thirsty. *Vincent and Alberto at the Lobby Bar were excellent. *Reuben at Pez Dama goes above and beyond! Would return!

Perfect hotel and vacations ! VERY SPECIAL THANKS TO THE WONDERFUL Valeria Flores at the Guest Service who gave me very good help for a special guest. She manage my demand exactly like i wanted and more :)