TripAdvisor Traveler Rating

Axel at the wave surfer was awesome! He took time to show each of us how to body surf and cheered us on. We are going back each day for him to teach us the next level of surfing.

Axel at the wave runner was the highlight of the trip. Very friendly and helpful. He made the trip so much fun.

This brand-new resort is luxurious and spectacular! The service is top notch and the food is amazing! We have been to more than 20 all-inclusive resorts, and this rates in the top 5. Our room was spacious and clean, the restaurants gorgeous and the grounds lush. The pools were refreshing and drink servers always available. My only complaint is the co-ed restrooms around the pools. I don't like to share. Would we return? Absolutely!

This resort was incredible! The restaurants were top notch, the service was incredible, the shows were so fun to watch and be a part of, and our butler was off the charts. His name is JOEL!. Probably the friendliest and most helpful person I have ever met. We will be requesting him when we go back, which hopefully is sooner rather than later. I do want to say, the atmosphere was amazing. I loved walking everywhere and being everywhere. You may want to drink at the main lobby bar and relax on the couch, just to find that there is a musician entertaining everyone. One of the coolest things was that everything smelled so good. Even the spray you wipe equipment down in the fun with. Everyone was always smiling and helpful and it really felt like having your own slice of paradise. 20/10.

We stayed here 13-27 May & have had one of the best holidays. On arrival we were whisked off to check in, we had booked a Junior suite with pool view where they offered us an upgrade too an ocean view if we paid $100 which we accepted although it had to be paid in cash only which I found odd. After a short wait we had our info & wristbands. We weren’t overly happy that after travelling for over 20 hours we couldn’t just go to our room, we had to sit through a welcome talk from The “Premium Club” that culminated in a invitation to have a guided escort around the resort the following day. Initially we agreed but on reflection decided against it which ultimately did involve constant approaches from different members of the club to try & get us to go. We found this relentless as they would wait around the buffet entrance & privilege lounge & I found after repeatedly saying no I would just have to walk away from them. This was one of the downsides of this hotel. Our suite was amazing we could not have asked for more. Very spacious & plenty of storage. They have made the rooms very tasteful & our king bed was really comfortable. We also had a balcony jacuzzi. The clothes steamer was an excellent addition. Our butler Emillio was brilliant & always found time to check in on us & made all our dinner reservations, nothing seemed too much trouble. I’m not usually a fan of butlers as I am a person that tends to not want people waiting hand & foot on me but this was done in a non intrusive way. He seemed to be comfortable in his role. Food was good in the restaurants & presentation & detail were stunning. The dishes could be larger but they didn’t restrict what you ordered. Attention in the kitchen at the Privilege restaurant does need addressing. Some foods we had were either undercooked or raw. Our salmon had to be returned due to it being cooked on top but completely raw in the middle to the point it was still cold & omelettes on occasion were undercooked with egg still running out. We were fine but many people eating in there reportedly were sick. My husband is Dairy intolerant & found his food options limited, although they could sometimes adapt a dish but desserts were either sparse or none existent. I did ask in the ice cream shop if there was any Dairy free options but unfortunately there are no dairy free ice creams available anywhere. Cesar The Manager in Blue Moon is to be commended for his care towards my husbands intolerance & went over & beyond to make sure he always had a dairy free dessert & on the 3 occasions we ate there every time without being prompted he ensured the staff were aware. Staff here are without a shadow of doubt the best at hospitality we have encountered & we travel extensively. Whether on the beach or pool the butlers introduce themselves and make sure you have plenty of towels & drinks during the day. They tirelessly wait on you. Massive shout out to Guest services for organising the sports bar to open at 9am so my husband could watch his team in the play offs at Wembley. Thank you so very much ?? The grounds & public areas are kept immaculate & the air con throughout kept the place cool although in some areas(Privilege restaurant )it was positively Baltic ?? It is a definite that we will be returning in the future & hope the hotel flourishes but doesn’t get too overcrowded. It would be nice to see a British Flag ???? flying with the others outside the hotel. These are the staff who I managed to get names for but there are so many more that also made our holiday enjoyable. Jennifer the most beautiful host Privelege restaurant Melissa Armando Steak house Freddi Armando Pez Dama Jesus Eduardo Lobby bar Dulce Beach Gabriel Jose Juiro Gabriel Luggage) Thankyou so much Ocean Allure. Linda & Ray