TripAdvisor Traveler Rating

Had dinner at Restaurante Agave for my first night at the resort. Glad we were able to get a table that fit all 8 of us comfortably. Our server, Elmer, took care of us really well and made we are good despite the busy shift. We had a great experience here, thanks to our waiter, Elmer!

Right from pickup at the airport to check in at hotel everything was professional and efficient. Can't thank the staff enough for their amazing service and friendship. Special Mention to Rohelio aka Roger at the diamond club check in. Awesome young man. Our butlers Rodrigo and Alberto where exceptional as well. Request them for your butlers. The food and beverages were exceptional as well as the service especially around the hideaway pool. The hotel is beautiful as are the rooms. Room service was great also. The butlers went above and beyond, helping us celebrate my 60+ birthday and our 38 yr anniversary. Ty to all the staff at Royalton Riviera cancun and Hideaway. See you soon. Michael gracias amigo!

Had a great experience with Elmer Heredia and Javier in Agave Restaurant

We had a wonderfully week. Special shout out to Irving Mauricio and David. They were lost professional and reachable during our stay. All request were not only delivered but results were instant . They made the difference on our stay from being a 4 star to a 5stat vacation the room we had exceeding all expectations . The 2 bedroom luxury presedential suitease this trip to Mexico stand out for us and make lasting memories.

I had a wonderful stay! The staff were incredibly friendly, welcoming, and always willing to help with anything I needed. They made me feel comfortable from the moment I arrived and went out of their way to ensure I had a great experience. Rogellio, Aaron, Juan, Jorge’s excellent customer service really made this hotel stand out. I would definitely stay here again!