TripAdvisor Traveler Rating

Second trip here and even better than the first. We had dinner at the the steak house and Daniel who made us table side cocktails was amazing! Made it such a great night! I think if you come for a good time you cannot be unhappy here!!

Jeronimo is awesome. Meow, meow, meow, meow.

Tia Dani is such an amazing teacher and person. ?? She teaches with so much energy, patience, and love, and you can truly feel how much she cares about her students. Her classes are motivating, fun, and make everyone feel confident and welcomed. She has a beautiful way of encouraging people to become stronger, healthier, and happier while always making us smile. I’m so grateful for her dedication and positive spirit. ???

First thing, this is not an adult only resort. It is advertised as such and we booked it on the understanding that it was its own hotel with access to a "sister" hotel's restaurants. This is just a block of rooms, allocated as adults only in a massive family resort. There is one restaurant that is only for adults. All others are open to families. First impressions are very positive. It's looks very modern and well appointed. The check-in process was comfortable but we didn't really get told any information about the hotel and how things worked. Rooms The room looked very nice at first but then we started to have several problems. TUI advert for the resort said that there were spirits in the room bar, there were not. The fridge contained a few cans of coke/7-up, 2 cans of beer and 2 bottles of water. This was supposed to be restocked every day. On the first day it was restocked, but never stocked again without me complaining. I had to complain 3 times, our fridge was only stocked 4 times in a 10 day stay despite my constant chasing. The curtain fell off the runner after two days. The wardrobe door totally stuck. The safe had 3 buttons on the number pad that didn't work. We couldn't use the bath because it completely leaked over the floor when we emptied it. I reported these issues multiple times but nothing was resolved. Restaurants. The food ranged from mediocre to fantastic. In every restaurant we tried, our party of 4 always experienced one mediocre meal and one fantastic meal at least. The waiters were mainly great, our favourite was Cornelio in Dorado (the adult only restaurant). He was fantastic The steakhouse was my other favourite. Breakfast in Dorado was excellent. The Tenpanyaki restaurant was closed due to problems with air conditioning all stay. The buffet was good quality considering the size, but more variety from day to day would be welcome. Often waiters would be clearing our plates while people were still eating.in all restaurants , which doesn't make for a relaxed meal. One time we were asked for our desert order 30 seconds after having our main course delivered (by the same waiter) Food trucks were poor quality. I had to return burgers several times that were still frozen in the middle. You could only get hotdogs and nachos if you were diamond club upgrade (butlers etc) which seem is crazy Bars Bars were ok, most barmen were good, but not enough of them. They were overworked and this leads to very long waits. There is only one place you can get coffee in the whole resort. It's stupid. There is a great little coffee shop, that also has a self-serve coffee machine inside but that is the only place and a 20 mins walk from the adult block. Why not put coffee machines across the resort Entertainment Mediocre at best, but even then there were never enough seats. One central location for entertainment for the whole resort and maybe 10 bar tables of 4 seats and then 3 rows (like a school assembly) of 20 chairs per row. Even if you wanted to enjoy the entertainment and did find a table/seat, it was often drowned out by the construction work that was going on even at night. Pools The adult pool was way too rowdy. It was like an Ibiza nightclub all day and not relaxing at all. Considering most people in that pool got in at the start of the day and never left it for hours and hours despite drinking a hell of a lot, we decided to give it a miss. Kids pools looked good but we didn't use them. There were a couple of small, quite areas we stuck to. Overall the pools were good, but the whirlpools never worked. There were several other issues we liked stained robes and towels, rooms service plates left outside rooms for whole days leading to racoons raiding them for food. The beach is lovely, despite the sargasm which there is a lot of effort that goes into clearing. Overall I would say this is 3 out of 5 but could be seriously improved with little effort. I would not return and if other royaltons are like this, I would avoid the brand entirely.

Daniel the mixologist is my favourite he will make you any kind of drink you ask for simple or complicated it doesn’t matter he will make it!!!