Royalton Hideaway Riviera Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.6
  • Location 4.6
  • Rooms 4.6
  • Service 4.6
  • Value 4.4

438 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great experience

Stephanie W on Apr 11, 2026

The Agave al a carte was delicious and our waiter Javier Carranza was excellent! Best service ! Highly recommend when visiting Royalton

TripAdvisor users rated this property 5 out of 5

Great so far!

Emily B on Apr 11, 2026

Currently staying at this resort, have had a lovely experience so far. Our waiter Javier C at Agave was very attentive, and very friendly!

TripAdvisor users rated this property 5 out of 5

Incredible

Amanda G on Apr 11, 2026

Royalton Riviera Cancun amazing best time went to Agave was delicious. Phenomenal service no better time with Javier Carranza Fantastic service

TripAdvisor users rated this property 3 out of 5

A Lot of Just Okay Stuff

Tom F (Flower Mound, Texas) on Apr 11, 2026

Positives: Property is well kept. Personnel are friendly. Negatives: Expensive. Hotel has room for 2000 guests but chairs for maybe half that. Buffet has a lot of food that is just okay. To make dinner reservations you have to do that weeks In advance but even though they reached out to us they never responded after. Last but not least the pre existing Prime Tomeshate takes precedence over elite Marriott. E

TripAdvisor users rated this property 5 out of 5

Beautiful Resort

Amy P on Apr 11, 2026

Beautiful resort! Staff was so nice. Javier at Agave Restaurant was so nice, fun, efficient and the food was very good. He helped us order and made the evening enjoyable. White wine is what the resort serves and it is Sauvignon Blanc which is very good. Not very acidity.

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