TripAdvisor Traveler Rating

During a recent business trip to Edmonton, I had initially booked and prepaid a reservation at Home 2 Suites by Hilton through Hotels.com. My choice was influenced by Hilton's reputation for newer and well-appointed properties. To my disappointment, upon arrival at Home 2 Suites, I was informed that the hotel was fully occupied, resulting in the transfer of my reservation to DoubleTree. I proceeded to DoubleTree with a sense of dissatisfaction regarding Home 2 Suites' decision to give away my prepaid room. However, upon reaching DoubleTree, I was pleasantly surprised by the courteous front desk staff, who extended their apologies for the inconvenience caused by the overbooking at their sister property. They further informed me that my room had been upgraded as a gesture of goodwill. Upon entering my room, however, it became evident that this upgrade did not meet my expectations. The room displayed signs of wear and tear, and its dated appearance was not welcoming. Additionally, the room felt uncomfortably warm and stuffy. When I turned on the air conditioning, a musty odor filled the room. Accepting the situation, I made the best of it and decided to proceed. In the bathroom, I noticed a notice on the mirror stating that daily cleaning required prior notification to housekeeping. An attempt to use the TV revealed an absence of a working feed, and my efforts to check the source options proved futile. I contacted the front desk to report the issue with the TV and also requested daily room cleaning. It was already quite late in the evening (around 10 pm), so I suggested addressing the TV issue when housekeeping arrived the following morning during their routine cleaning. The next morning, as I left for the day, I reminded the front desk of the need for room cleaning and TV repair, receiving assurance that it would be taken care of. Upon my return around 4 pm, I found that the room had not been attended to, although the TV was now functioning. I promptly informed the front desk about the oversight, highlighting my need for daily cleaning. Despite my feedback, when I returned to my room at 10 pm, I discovered that it had still not been serviced, though fresh towels had been left. The previous day's used towels remained untouched. I called the front desk to express my disappointment, and they offered their apologies. I requested additional coffee pods, which had also not been replenished, and they promptly sent someone with the requested items. In summary, my experience at this property fell significantly short of expectations, and I would hesitate to recommend a stay unless no alternatives are available.

Rating: 1/10 only. The room is old and outdated, and there are two-star hotels that are better than this, with lower prices, nicer and cleaner rooms. The elevator is narrow and small, and the quantity is not sufficient for guests. The hotel lacks hospitality and a warm welcome for guests. Most hotels usually provide complimentary water bottles in the rooms for customers, but this hotel charges for the small bottle Additionally, there are no instructions regarding drinking tap water. This was my worst experience in a hotel in the last 12 years, and I regret choosing this internationally renowned brand "Hilton."

My usual stays at Doubletree are often during the week so I never really experience any noise problems. I realize that it is a weekend but it shouldn’t be an excuse for couples or families needing to relax after a long drive. It got noisy after 2 am and again a small child screaming and crying early in the morning. I’m a light sleeper and that affected me and had to drive home even more tired

The overall stay at Double tree was excellent. THe staff at front desk are so polite, accomodating and friendly which made our stay a remarkable one. We stayed there before for the same idea and everytime is service beyong reproach.

We stayed for 4 nights in a 1 bedroom suite. Checkin was easy and quick and friendly staff. The suite was super spacious, clean and quiet. There was even a sofa bed. There is also a restaurant on site for dinner and breakfast. Would definately recommend.