DoubleTree by Hilton West Edmonton reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

1206 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Jamilar the housekeeping star

Road23912872095 (London, United Kingdom) on Apr 30, 2024

Good location , clean rooms &attentive staff especially the dark skin lady. Im not sure of the correct spelling of her name but I think she is called Jamilar from Uganda that happened to clean our room twice.Everytime we meant her, she was always happy despite her hard job. The breakfast was nice too. Jamilar your a star

TripAdvisor users rated this property 1 out of 5

The worst

Angels P (Fort McMurray, Canada) on Feb 28, 2024

Out outdated. Sure i seen bed bugs wanted a new room or refund but the manager didnt wanna deal with the clear problem. Cut my losses and left the building, Just dirty and terrible customer service. Not a level of customer service I have had in the past at the hiltons. Stay elsewhere.

TripAdvisor users rated this property 3 out of 5

Average stay, not my favorite... in need of some upgrades

KaraL1 (Edmonton, Canada) on Jan 30, 2024

Stayed here for a work event so I didn't have a choice of hotels. The front desk staff is very friendly and the welcome cookies are always delicious. The rooms however are dated and it wasn't the cleanest. I found hair in the shower, smudges on the mirror, and the bathroom counter needed to be wiped down. Luckily I travel with my own Lysol wipes. The rooms are also dark. The beds are alright for a night but not the comfiest. They also have water bottles in the room but only if you're a certain tier or membership with the hotel, if you're not they're $2.50 each. A little steep in my opinion. The food prepared by the hotel for the conference was delicious and the staff was friendly and attentive. The parking lot is also quite tight. If you have a larger truck it will be tricky to park. We arrived before supper and there were minimal parking spots left already.

TripAdvisor users rated this property 1 out of 5

Beyond disappointing and not what I booked.

FellowTraveler776660 (Victoria, Canada) on Sep 13, 2023

During a recent business trip to Edmonton, I had initially booked and prepaid a reservation at Home 2 Suites by Hilton through Hotels.com. My choice was influenced by Hilton's reputation for newer and well-appointed properties. To my disappointment, upon arrival at Home 2 Suites, I was informed that the hotel was fully occupied, resulting in the transfer of my reservation to DoubleTree. I proceeded to DoubleTree with a sense of dissatisfaction regarding Home 2 Suites' decision to give away my prepaid room. However, upon reaching DoubleTree, I was pleasantly surprised by the courteous front desk staff, who extended their apologies for the inconvenience caused by the overbooking at their sister property. They further informed me that my room had been upgraded as a gesture of goodwill. Upon entering my room, however, it became evident that this upgrade did not meet my expectations. The room displayed signs of wear and tear, and its dated appearance was not welcoming. Additionally, the room felt uncomfortably warm and stuffy. When I turned on the air conditioning, a musty odor filled the room. Accepting the situation, I made the best of it and decided to proceed. In the bathroom, I noticed a notice on the mirror stating that daily cleaning required prior notification to housekeeping. An attempt to use the TV revealed an absence of a working feed, and my efforts to check the source options proved futile. I contacted the front desk to report the issue with the TV and also requested daily room cleaning. It was already quite late in the evening (around 10 pm), so I suggested addressing the TV issue when housekeeping arrived the following morning during their routine cleaning. The next morning, as I left for the day, I reminded the front desk of the need for room cleaning and TV repair, receiving assurance that it would be taken care of. Upon my return around 4 pm, I found that the room had not been attended to, although the TV was now functioning. I promptly informed the front desk about the oversight, highlighting my need for daily cleaning. Despite my feedback, when I returned to my room at 10 pm, I discovered that it had still not been serviced, though fresh towels had been left. The previous day's used towels remained untouched. I called the front desk to express my disappointment, and they offered their apologies. I requested additional coffee pods, which had also not been replenished, and they promptly sent someone with the requested items. In summary, my experience at this property fell significantly short of expectations, and I would hesitate to recommend a stay unless no alternatives are available.

TripAdvisor users rated this property 1 out of 5

Rating: 1/10 only. The room is old and outdated, and there are two-star hotels that are better than this,

Khalidalsindi on Sep 05, 2023

Rating: 1/10 only. The room is old and outdated, and there are two-star hotels that are better than this, with lower prices, nicer and cleaner rooms. The elevator is narrow and small, and the quantity is not sufficient for guests. The hotel lacks hospitality and a warm welcome for guests. Most hotels usually provide complimentary water bottles in the rooms for customers, but this hotel charges for the small bottle Additionally, there are no instructions regarding drinking tap water. This was my worst experience in a hotel in the last 12 years, and I regret choosing this internationally renowned brand "Hilton."

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