TripAdvisor Traveler Rating

Richard on the beach was so helpful great service

Richard was great! Look for him on the beach!

Worst hotel experience I’ve ever had. Staff is lazy and uncaring. Ordered room service and they “forgot.” Had to twist arms for three hours to get the food I ordered, and the quality was horrible when I finally got my food. Pool deck was closed last minute even though website said it was open. Gym was small and terrible. No reason whatsoever to stay here. Westin is next door and same price and maybe the staff actually cares.

My husband and I had such a wonderful beach day experience while at the W Hotel! It was a five star experience all around. We were so well taken care of by everyone from the moment we got here to the moment we left. Ritchard took care of us and made sure our our experience was excellent and it truly was! He made sure we had great drinks, great food, and great experience you really can’t ask for more!

My daughter lives in Fort Lauderdale, so I travel here several times a year and have stayed at many resorts in the area over the years. The W has always been in my top three favorites, but this visit made it even more special. This resort is unlike anything else nearby! The trendy, high-end design gives it such a unique feel, and the bougie vibe made the stay really fun. On the day we were supposed to arrive, we had an unexpected family emergency. I ended up calling the hotel from the ER and spoke with the hotel manager, Jason Ellis. During a very stressful situation, he immediately put me at ease and went above and beyond to help me reschedule our stay multiple times until we were finally able to make the trip. What truly made this stay special was the exceptional service. When we arrived, the experience only got better. Everyone at the resort—from the bellhop to the front desk staff to the waitstaff—was welcoming and genuinely attentive and made us feel incredibly well taken care of. The sangria at check-in was a delicious and thoughtful touch. Our room exceeded our expectations. We had two separate bedrooms with their own bathrooms, a full-size living room and kitchen, and a beautiful view of both the ocean and the Intracoastal. A special thank you again to Jason Ellis for his kindness and outstanding service. He truly went above and beyond to make sure our trip still happened and made it extra special once we arrived. Jason Ellis is a true asset to this property, and I hope the hotel recognizes what an exceptional job he does. We travel to Fort Lauderdale several times a year to visit family, and this will absolutely be our go-to resort from now on. We look forward to returning on our next visit to Fort Lauderdale. I will definitely return and strongly recommend it to anyone searching for a wonderful place to stay.